Contacting Dell, 159 | Dell 360 guide

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Contacting Dell

To contact Dell for sales, technical support, or customer service issues:

1Visit support.dell.com.

2Verify your country or region in the Choose a Country/Region drop-down menu at the bottom of the page.

3Click Contact Us on the left side of the page.

4Select the appropriate service or support link based on your need.

5Choose the method of contacting Dell that is convenient for you.

Contacting Dell

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Dell 360 service manual Contacting Dell, 159

Contents

Models Dcsm and Dcne March Contents Removing a Drive Bezel Insert Replacing a Drive Bezel Insert Floppy Drive or Media Card Reader Processor Heat-Sink Assembly Mini Tower Computer Power Supply 159 Before Working on Your Computer Recommended ToolsBefore Working on Your Computer Turning Off Your Computer Mini Tower Computer Inside View of Your Computer Desktop Computer Mini Tower Computer System Board Components System Board Components DIMM2 Desktop Computer System Board Components Beep After Working on Your Computer Before Working on Your Computer Computer Cover Mini Tower Computer CoverRemoving the Mini Tower Computer Cover Security cable slot Desktop Computer Cover Replacing the Mini Tower Computer CoverRemoving the Desktop Computer Cover Computer cover Replacing the Desktop Computer Cover Computer Cover Removing the Drive Bezel Drive Bezel Replacing the Drive Bezel Removing a Drive Bezel Insert Replacing a Drive Bezel Insert PCI and PCI Express Cards Cards Alignment guides Card Release lever Cards Alignment guide Card Card-edge connector Alignment guide Card Card-edge connector Alignment guides Removing a PCI or PCI Express Card From a Desktop Computer Cards Cards Release lever on card retention latch Properly seated bracket Release lever Card retention latch PS/2 Serial-Port Adapter PS/2 serial adapter cable Card retention latch Cards Follow the procedure in After Working on Your Computer on Removing a PS/2 Serial-Port Adapter From a Desktop Computer Cards Card retention latch Release lever Adapter retention latch Removing a Card From the Optional Riser-Card Cage Alignment guides Riser cards Cards Cards Cards Recommended Drive Cable Connections Connecting Drive CablesDrives About the Drives Connecting and Disconnecting Drive Cables Drive Interface Connectors Removing an Optical Drive From the Mini Tower Computer Optical Drive Drives Installing an Optical Drive Panel Insert Removing an Optical Drive Panel InsertRemoving the Optical Drive From the Desktop Computer Replacing the Optical Drive in the Desktop Computer Drives Floppy Drive or Media Card Reader Drive Panel Insert Drive release latch Drives Data cable Floppy drive or media card reader Drive release latch Drive Panel Insert Floppy drive Removing a Hard Drive From the Mini Tower Computer Hard Drives Drives Replacing or Adding a Hard Drive in a Mini Tower Computer Hard drive Hard drive bracket Hard Drive Bracket Mini Tower Computer Drives Removing a Hard Drive From a Desktop Computer Replacing or Adding a Hard Drive in a Desktop Computer Hard drive Hard Drive Bracket Desktop Computer Drives Removing the I/O Panel Panel Mini Tower Computer Replacing the I/O Panel Panel Removing the Processor Heat-Sink Assembly Processor Heat-Sink Assembly Heat-sink assembly Captive screws Replacing the Processor Heat-Sink Assembly Captive screw housing Removing a Memory Module Memory Modules Replacing or Adding a Memory Module Cutouts Memory module Notch Crossbar Memory Modules Removing the Coin-Cell Battery Coin-Cell Battery Replacing the Coin-Cell Battery Removing a Speaker Speakers Speakers Replacing a Speaker Desktop Computer Removing the Processor Processor 100 Replacing the Processor 101 102 103 Power SupplyMini Tower Computer Power Supply Removing the Power Supply From the Mini Tower Computer 104 Replacing the Power Supply in the Mini Tower Computer 105 106 107 Pin Number Signal Name Wire Color Wire Gauge P2 Processor Connector Mini Tower Computer P3 and P5 Right Angle Sata Connectors Mini Tower Computer108 109 P7 Floppy Disk Drive Connector Mini Tower Computer Desktop Computer Power Supply Removing the Power Supply From the Desktop Computer110 111 Replacing the Power Supply in the Desktop Computer 112 Power Connectors in the Desktop Computer 113 P1 MB Connector Desktop Computer 114 P2 CPU Connector Desktop Computer 115 P5 and P6 Right Angle Sata Connectors Desktop Computer 116 117 Flashing the Bios From a CD 118 Flashing the Bios From the Hard Drive System Board Removing the System Board119 120 Replacing the System Board 121 122 123 TroubleshootingPower Lights Tools 124 Beep Codes 125 126 Diagnostic Lights 127 Diagnostic Light Codes During Post 128 129 130 131 132 133 134 System Messages 135 Hardware Troubleshooter 136 Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive 137 138 139 Dell Diagnostics Main Menu 140 Encountered Solving Problems Battery Problems141 Optical drive problems 142 Drive Problems Problems writing to an optical drive Hard drive problems143 144 Error Messages Ieee 1394 Device Problems Keyboard Problems145 Program stops responding Lockups and Software ProblemsComputer does not start up Computer stops responding Solid blue screen appears Other software problemsProgram crashes repeatedly Program is designed for an earlier Windows operating system Memory Problems Mouse Problems148 149 Network Problems 150 Power Problems 151 Printer Problems 152 Scanner Problems 153 Sound and Speaker ProblemsNo sound from headphones No sound from speakers Video and Monitor Problems Screen is blank Screen is difficult to read154 3D image quality is poor Only part of the display is readable155 Clicking the Dell Support Icon Dell Technical Update ServiceAccessing the Dell Support Utility Dell Support Utility 157 Double-Clicking the Dell Support Icon 158 159 Contacting Dell 160