Section 7: Maintenance and troubleshooting

Reference, Installation, and Operations Manual

June 2013

3-9000-743 Rev S

 

 

Direct Serial Connections

Verify the switch settings on the CPU Board and Field Connection Board (see Section 3.4). Use the wiring diagram cards inside the electronics to verify the settings. Also verify your wiring between the meter and the computer running Daniel MeterLink using the Field Wiring drawing DE-21056 (see Appendix I). Verify the Comms Address and Baud rate are correct in the Meter Directory record.

For additional information on wiring and configuring the meter for the various communication options see Section 3.4.

7.4.3Maintenance log files and trend files

Files do not appear in workbook

Maintenance Log files and Trend files that exist on the PC do not appear in the Microsoft® Excel® workbooks tree under Trend Maintenance Logs.

This is most likely caused by the fact that the desired file or files are already open in Microsoft® Excel®. Open files can not be verified as Maintenance Log files or Trend Files by Daniel MeterLink and are left out of the list. Simply close the files in Microsoft® Excel® and then close and reopen the Trend Maintenance Logs dialog box to include them in the list.

Microsoft® excel® log/export options are not available

In order for the Excel® log/export options to be available, Excel® 2000 or later must be installed on the machine and at least one printer must be installed under Windows®.

If Excel® 2000 or later is installed and you have printers installed but the Excel® option is still unavailable, it may be because Excel® cannot access the printer driver information of the Windows® default printer. If the Windows® default printer is a network printer and you are not currently connected to the network, then Excel® will most likely not be able to access the printer driver information and Daniel MeterLink cannot use Excel® to generate reports or logs.

One solution is to install a local printer on your machine tied to port LPT1. The local printer driver you installed can be for any printer and the printer does not actually have to exist or be connected to the PC. If you install a local printer, you can configure Daniel MeterLink to temporarily change your Windows® default printer over to this local printer while running Daniel MeterLink. Do this by selecting this local printer for the Override system default printer selection in the Program Settings dialog. Daniel MeterLink will automatically change the Windows® default printer to the selected override printer when it starts and will set the Windows® default printer back to its original printer when it closes.

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Maintenance log files and trend files