Reference, Installation, and Operations Manual

Section 7: Maintenance and troubleshooting

3-9000-743 Rev S

June 2013

 

 

 

7.4.5Windows® Hotfixes — Obtaining Hotfixes for Microsoft® Windows®

For English North American versions of Windows® 2000

If you are using an English North American version of Windows® 2000, the Hotfixes can be found on the Daniel MeterLink Installation CD under a directory called Windows® Hotfixes. Just run the Hotfix for the appropriate Windows® operating system and Knowledge Base Article Number. Daniel Customer Service can also provide these Hotfixes if you do not have a Daniel MeterLink Installation CD available.

For All Other Versions of Windows® 2000

For all other versions of Windows® 2000, go to the link below for the particular Knowledge Base Article to find out how to contact Microsoft® for Hotfixes for your version of Windows®.

•KB82430: For the Windows® 2000 Service Pack 4 Issue that will prevent Daniel MeterLink from connecting to a Series 100 Option Board over serial or dial-up, go to the following link: http://support.Microsoft.com/default.aspx?scid=kb;[LN];824301

•KB824136: For the Excel® Issue go to the following link: http://support.Microsoft.com/default.aspx?scid=kb;[LN];824136

It is necessary to address this issue if you intend to communicate with one of these meters with Daniel MeterLink using a serial port or modem. If you are only communicating to these meters using Ethernet, then no action is required.

7.4.6Windows® 2000 SP-4 or a Windows® XP with security update

Daniel MeterLink on a Windows® 2000 machine with Service Pack 4 or a Windows® XP machine with Security Update for Windows® XP (KB 823980) takes a long time to add files to the trend list under the Trend Maintenance Logs dialog or displays files that are not valid files to trend.

Windows® 2000 Service Pack 4 and the Security Update for

Windows® XP (KB 823980) have a problem that causes the Show only maintenance log and trend workbooks check box in Daniel MeterLink Deluxe Edition to be ineffective. Additionally, it may take longer to validate a workbook when you attempt to add it to the Workbooks to trend list. This is a known Issue documented in the Microsoft® Knowledge Base Article 824136 Windows® Explorer Quits Unexpectedly or You Receive an Error Message When You Right-Click a File. For Windows® XP, simply install Service Pack 2 for Windows® XP to resolve the issue. For Windows® 2000, a hotfix is available from Microsoft®. See Windows® Hotfixes above to find out where to find this patch. It is not necessary to take action on this issue to use the Trend Maintenance Logs dialog, but you should be aware of possible slow downs if the issue is unresolved.

Windows® Hotfixes — Obtaining Hotfixes for Microsoft® Windows®

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