Emulex 3.4 user manual General Situations

Troubleshooting

There are several circumstances in which your system may operate in an unexpected manner. The Troubleshooting section explains many of these circumstances and offers one or more workarounds for each situation.

General Situations

Table 14: General Situations

Situation	Resolution
A Fibre Channel link fails to come up.	If a Fibre Channel link fails to come up, verify that an 8-Gb HBA
	is not attempting to connect to a 1-Gb device. Only 2-Gb, 4-Gb
	and 8-Gb devices are supported on 8-Gb HBAs.
When attempting to start HBAnyware the	The document caching mechanism sometimes behaves
Web browser displays “Emulex	erratically if more than one version of Java Runtime is installed
Corporation HBAnyware Demo of	on the browser client. There are two workarounds for this
HBAnyware WebStart web n.n.n.n...”	problem:
	• Exit the browser and restart it. HBAnyware with Web launch
	starts successfully.
	• Uninstall all non-essential versions of the Java Runtime.
	HBAnyware Web Launch services require that only a single
	version of the Java Runtime be installed on the browser
	client. This single version must be JRE version 1.5 or greater.
Operating Error Occurs When Attempting	Reboot the system.
to Run HBAnyware. When you attempt to
run the utility, an operating system error may
occur. The computer may freeze.
Cannot See Multiple Zones from the	Provide a physical FC connection into each of the zones. For
Management Server. Cannot see multiple	each zone you want to see, connect an HBAnyware utility
zones on the same screen of my	enabled port into that zone.
management server running HBAnyware.
Cannot See Other HBAs or Hosts.	The utility uses in-band data communication, meaning that the
Although HBAnyware is installed, only local	management server running the utility must have a physical FC
HBAs are visible. The other HBAs and hosts	connection to the SAN. All the HBAs in the SAN will be visible if:
in the SAN cannot be seen.	• The other servers have an FC connection to your zone of the
	SAN. Check fabric zoning.
	• For Solaris LPFC: All elxhbamgr processes are running on
	the remote host. To check, enter ps -ef grep elxhbamgr).
	• All other HBAs are running HBAnyware and the appropriate
	driver.
	• The other HBAs are Emulex HBAs.
	Note: HBAnyware must be running on all remote hosts that are
	to be discovered and managed. Remote capabilities of
	HBAnyware are subject to fabric zoning configuration.
	Remote hosts to be discovered and managed by
	HBAnyware must be in the same zone.

The HBAnyware Utility User Manual Page 136