Appendix G: Service and Support
You can contact GCC for technical assistance in several ways.
•Technical Support phones: (781)
(North America only; outside North America, refer to back cover)
•Fax: (781)
•GCC’s World Wide Web site: http://www.gccprinters.com/support
•Internet email: support@gccprinters.com
GCC’s World Wide Web site
GCC’s Web site offers a wealth of information. The most recently updated documentation for the Elite 21 Series of printers is here, along with technical bulletins that deal with any problems that arise over the life of your printer. Check www.gccprinters.com to see if your problem has a solution.
Dealer and Service Center support
GCC offers worldwide services from its dealers and service centers. They are supported by training, technical documentation, and technical support.
Extended warranties
GCC offers extended warranty programs for all its products. These extend the limited warranty and cover all parts of the printer (except consumables, like the toner cartridge). You can purchase an extended warranty during the limited warranty period, and renew it year after year.
Software upgrades
You can download software upgrades from GCC’s web site.
Consumables, accessories, and upgrades
You can purchase consumables such as toner cartridges, accessories, and upgrades direct from GCC by calling 1.800.422.7777 (North America only; outside North America, refer to back cover) or from our web site at: http://www.gccprinters.com.
