Reference

Returning the Instrument for Service

Returning the Instrument for Service

The instructions in this section show you how to properly package the instrument for return to a Hewlett-Packard service office. For a list of offices, refer to “Hewlett-Packard Sales and Service Offices” on page 6-24.

If the instrument is still under warranty or is covered by an HP maintenance contract, it will be repaired under the terms of the warranty or contract (the warranty is at the front of this manual). If the instrument is no longer under warranty or is not covered by an HP maintenance plan, Hewlett-Packard will notify you of the cost of the repair after examining the unit.

When an instrument is returned to a Hewlett-Packard service office for servic- ing, it must be adequately packaged and have a complete description of the failure symptoms attached.

When describing the failure, please be as specific as possible about the nature of the problem. Include copies of additional failure information (such as the instrument failure settings, data related to instrument failure, and error mes- sages) along with the original cal data disks and the instrument being returned.

Please notify the service office before returning your instrument for service. Any special arrangements for the instrument can be discussed at this time. This will help the HP service office repair and return your instrument as quickly as possible.

Preparing the instrument for shipping

1Write a complete description of the failure and attach it to the instrument. Include any specific performance details related to the problem. The following

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