Chapter

8.

Hardware Problem Determination

 

 

 

 

 

 

 

 

 

 

 

Problem

Determination Using

the

Standalone

or Online Diagnostics

 

 

 

Use

this

procedure

to obtain a service request

number (SRN)

when

load

the

Standalone

or

Online

Diagnostics. If you

are unable

to loa

or Online Diagnostics, go to “Problem Determination When Unable to Loa Diagnostics” on page 8-10. The service organization uses the SRN to which field replaceable units (FRUs) are needed to restore the operation.

Step

1.

Considerations before

Running

This Procedure

Note:

See

the

operator

manual

for your ASCII terminal to find the

you

need

to

respond to

the

diagnostic programs.

ŸThe diagnostics can use a display connected to the video port

terminal attached to serial port 1.

ŸThis procedure asks you to select the type of diagnostics you need more information about the types, see “Standalone and Online

Operating Considerations” on page 5-1.

ŸISA adapters cannot be detected by the system. The ISA adapt Service Aid allows the identification and configuration of ISA ad

Standalone Diagnostics. ISA adapters must be identified and config they can be tested.

ŸGo to “Step 2.”

Step 2

Are the Online Diagnostics installed on this system?

NOGo to “Step 15.”

YES Go to “Step 3.”

Copyright IBM Corp. 1996, 1998

8-1

Page 247
Image 247
IBM RS/6000 7043 43P Or Online Diagnostics, This Procedure, Step, Are the Online Diagnostics installed on this system?