Lucent Technologies Comcode 108678723 manual Contact information, Lucent service organizations

DEFINITY ECS Release 8.2 ATM Installation,	Issue 1
Upgrades, and Administration 555-233-124	April 2000
6 Troubleshooting
Contact information	6-2

Contact information

Lucent service organizations

Table 6-1 lists initial contact information for Lucent Technologies’ service and support. In cases where there is trouble and the customer cannot tell where it resides, call the Technical Service Organization (TSO) or Global Strategic Opportunities Division (GSOD) first.

Table 6-1. Lucent service organizations—initial contact information

Organization	Contact information
Technical Service	■	Customers: 1-800-242-2121
Organization (TSO)	■	Technicians: 1-800-248-1234
	■ International: Call your local direct or indirect channel
		partner
	■	http://www.bcs.lucent.com/tech_info/tso
NetCare® Professional	■	1-800-237-0016
Services (NPS)	■	http://www.netcaredata.com
Data networking technical	■	http://www.lucent.com/dns
support	■	Domestic: 1-800-237-0016 (press 0 at the prompt, then dial
		extension 73300)
	■	Outside the USA: 1-813-217-2425.
Lucent ATM switches	■	http://infohub.mt.lucent.com/ (choose Product Index)
Services & Solution Delivery	or
support
		http://ndsspl.lc.lucent.com/netcareservicesrd/
	■
		documents/ssplans/
DEFINITY ECS switch	■	http://www.bcs.lucent.com/solution/support_
Services & Solution Delivery		plans/#DEFINITY
support
Global Strategic	■	http://www-nsod.tsc.bcs.lucent.com
Opportunities (GSO) Division