Lucent Technologies Comcode 108678723 Affected by Race Feature Location Condition Description

DEFINITY ECS Release 8.2 ATM Installation,	Issue 1
Upgrades, and Administration 555-233-124	April 2000

BATM Switch Feature Interactions

ATM Feature Interactions B-21

Table B-6. Release 7 or later ATM feature interactions —

	Affected by
	Race
Feature	Location Condition Description	Remedy

Automatic Call	X	ATM WAN PNC permits the
Distribution (ACD)		administration of a single ACD
		group with agents scattered
		across the country. Depending on
		the service provided by the WAN,
		this can lead to relatively long
		interconnection delays if, for
		example, an ACD customer calls
		in on a New York trunk and is
		routed to an agent on a port
		network located in Los Angeles.

Ensure that the ATM network used can meet interconnection delay requirements. This may require the use of local ATM switches interconnected through dedicated long-haul facilities.The switch cannot guarantee, in the worst case, that a talk path is available when the agent is alerted to the call and begins speaking. This remedy is necessary if a switch is to support ACD groups with access points in remote locations.

Automatic Route	X	The multilocation feature provides
Selection (ARS)		the ability to perform ARS digit
		conversion and routing analysis
		based on location. That is, the
		switch can support local public
		network dialing plans as
		appropriate for users in each
		location.

Convert this capability to ARS and apply it to UDP or AAR calls.

Call Coverage	X	When a call is sent to remote
		coverage, digit analysis and
		routing are based on the location,
		tenant number, and partition
		group of the covered user, not on
		those of the calling user. When the
		attendant is specified as a
		coverage point, the attendant
		group selected is based on the
		location (or tenant partition) of the
		covered user.
Call Forwarding	X	When call forwarding is activated
		and a call is actually forwarded,
		the forward-to digits are analyzed,
		and the call is routed, according
		to the location, tenant partition,
		and partition group assigned to
		the forwarded endpoint, not
		according to the caller’s
		properties and permissions.