Lucent Technologies Comcode 108678723 manual Acd

DEFINITY ECS Release 8.2 ATM Installation,	Issue 1
Upgrades, and Administration 555-233-124	April 2000

BATM Switch Feature Interactions

	Delay Interactions	B-13
Table B-5. ATM delay interactions —
	Feature	Description
	Automatic Call Distribution	Allows incoming calls to connect automatically to specific splits. This
	(ACD	feature is affected by SVC setup delays and failures.
	Automatic Callback (ACB)	Allows internal users who placed a call to a busy or unanswered
		internal voice terminal to be called back automatically when the
		called voice terminal becomes available. This feature is affected by
		SVC setup delays and failures.
	Automatic Incoming Call	Allows the system to provide information about an incoming call when
	Display	the called party is active on a call. This feature is affected by SVC
		setup delays and failures.
	Automatic Transmission	Measures transmission performance for voice and data trunk
	Measurement System	facilities. This is affected by ATM-WAN problems.
	(ATMS)
	Automatic Wakeup	Allows attendants, front desk users, and guests to place an automatic
		wakeup call to a certain extension at a later time. This feature is
		affected by SVC setup delays and failures.
	Bridged Call Appearance	Allows single-line and multi-appearance voice-terminal users to have
		an appearance of another user’s primary extension number. This
		feature is affected by SVC setup delays and failures.
	Busy Verification of	Allows attendants and specified multi-appearance voice-terminal
	Terminals and Trunks	users to make test calls to trunks, voice terminals, and hunt DDC and
		UCD groups.This feature is affected by SVC setup delays and
		failures.
	Call Coverage	Provides automatic redirection of calls to alternate answering
		positions in a Call Coverage path. This feature is affected by SVC
		setup delays and failures.
	Call Detail Recording	Collects detailed information about all incoming and outgoing calls on
	(CDR)	specified trunk groups and, if you use intraswitch CDR, about calls
		between designated extensions on the switch. No effect.
	Call Forwarding	Allows users to redirect calls to designated destinations. The feature
		is affected by SVC setup delays and failures.
	Call Park	Allows users to put a call on hold and then retrieve the call from any
		other voice terminal within the system. This feature is affected by SVC
		setup delays and failures.
	Call Pickup	Allows a voice-terminal user to answer calls that alert other extension
		numbers within the user’s specified call pickup group. This feature is
		affected by SVC setup delays and failures.
	Call Prompting	Uses specialized vector commands to process incoming calls based
		on information collected from the caller or from an ISDN-PRI
		message. This feature is affected by SVC setup delays and failures.