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Lucent Technologies Comcode 108678723 manual Alarms and errors, Helplines, International customers

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DEFINITY ECS Release 8.2 ATM Installation,	Issue 1
Upgrades, and Administration 555-233-124	April 2000
6 Troubleshooting
Alarms and errors	6-3

Helplines

Table 6-2 lists various HelpLine organizations that handle postsale maintenance and general usage questions.

Table 6-2. Helpline information

				US and Canada
	Organization		Direct	Indirect

	BCS Enterprise	DEFINITY Helpline	1-800-225-7585	1-800-225-7585
		Maintenance	1-800-242-2121	1-800-242-2121
			(TSC)	(TSC)

	INS Enterprise	Helpline	1-800-237-1616	Call distributor or
		Maintenance	1-800-237-0016	maintenance provider
		Maintenance	1-800-237-0016
		Provisioning	NA	1-800-996-7053
				(WestCon)

	GSO	Maintenance	720-444-9990	720-444-9990

International customers

■International MNC customers contact the RCOE with any problems.

■All other international customers contact their Channel Partner with any problems.

Alarms and errors

Depending on the ATM-PNC or ATM-CES application and the DEFINITY ECS switch platform, Table 6-3 describes the ATM maintenance objects and the platforms on which you can expect alarms and errors to occur. For specific maintenance information refer to one of the following books:

■DEFINITY Enterprise Communications Server Release 8 Maintenance for R8r

■DEFINITY Enterprise Communications Server Release 8 Maintenance for R8si

■DEFINITY Enterprise Communications Server Release 8 Maintenance for R8csi

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Lucent Technologies Comcode 108678723 manual Alarms and errors, Helplines, International customers

Contents

Definity Trademarks Contents Administering ATM-PNC About This Book Organization OverviewDefinity ECS Typographic Conventions Used in This BookSystems and circuit packs AdmonishmentsPhysical dimensions How to Comment on This DocumentResources Related BooksTopic Location How to Order BooksOther Resources Technical support contact numbers Telephone Number Where To Call for Technical SupportAntistatic Protection Remove/Install Circuit PacksSecurity TrademarksMegacom Systimax Transtalk Standards ComplianceElectromagnetic Compatibility Standards Power output Wavelength Mode field diameterLaser Product European Union Standards Part 68 Statement Federal Communications Commission StatementPort Identifier FIC Code Network Jacks Means of connectionManufacturer’s Definity ECS Release 8.2 ATM Installation Preparing for Installation Upgrades Request Address Information Figure Notes Review Configuration and EquipmentPPN Required HardwareIssue ATM-PNC connections for standard reliability Definity ECS configurationsATM-PNC connections for high reliability 1314 Determine ATM Switch Suitability Setups per second at 220 ms per setup Network Layout Customer ATM switchApplication bandwidth in kbps needed per port network Number of PP SVCs supportedComputed values Constraint testsConstants Test results Final notesApplication scenarios Known limits of commonly used ATM switches Known limits of commonly used ATM switches Schedule Installation or UpgradeATM-CES Equipment InstallationGeneral installation process Step Action Description See ‘‘DEFINITY ECS configurations’’ on page 1-6 forNAA7 board csi and c models only NAA7 Board csi/c models onlyIssue ATM-PNC See ‘‘DEFINITY ECS configurations’’ on page 1-6 for ‘‘Baselining the Customer’s Configuratio n’’ Synchronization Installation TestingConnections needing synchronization splitters Connections without synchronization splittersSplitter descriptions A synchronization splitter Network timing connection 401A 108508078402A 108508094 ECS 403A402A 108508094 Synchronization connections through an external DSU/CSU 400A Synchronization splitter connectionsSynchronization connections through an Icsu 400A Cydaatm3 KLC 400A Lists the splitter models applicable to specific countries Country-specific splitter applications T1 or E1 service verification procedure Verify the DS1 serviceDisplayed Field Function Indication Interpretation of the list measurements reportStop the test test ds1-loop Uucss end Cpe-loopback-jack-testSplitter port tests 401A/401A only Installing and testing the splitterTesting the splitter ports Step Action Command Description Installing a 400A T1 splitterInstalling the splitter through an Icsu Action Command Description 10. The 120A Icsu test procedure10. The 120A Icsu test procedure ‘‘Troubleshooting synchronization 400A Only’’ on 11. Testing the 120A 2 IcsuCommand Complete displays Uucss Through 145. If these tests pass and this is Step Action Command Description 14. DTE loopback testing for the 316X DSU/CSUOperational displays To integrated see Screen Installing 401A, 402A, or 403A splitters401A/401A only’’ on Screen 3-2. DS1 circuit pack-E1 ATM Network DuplicationScreen 3-1. DS1 circuit pack-T1 ATM Network Duplication EPN configuration with ATM network duplication Network duplication administration Screen 3-5. Duplication-related system parameters Screen 3-3. Optional feature-screenScreen 3-4. ATM PNC Changing circuit packs on the standby PNC Type reset pnc interchange and press EnterType busyout pnc-standby and press Enter Type save translation and press EnterIssue Upgrading to ATM-PNC Upgrade pathsCritical reliability/network duplication only PreparationCSS to R8r ATM-PNC Issue Issue 1 April Record More Action Command Description Time Data Info Enable PNC Change Ensure that the Alarm Origination Record More Site-specific Appendix a ECS ATM R6.3r ATM-PNC to R8r ATM-PNC R7r ATM-PNC to R8r ATM-PNC Upgrading to ATM-PNC R7r ATM-PNC to R8r ATM-PNC Information Connection ESI field for each B-PNC ATM Yes? System-parameters Record More Site-specific comments More Info Screen 4-2. Port network connectivity Screen 4-1. Maintenance-related system parametersScreens and Tables Pnc-interchange PNC interchange PNC status DescriptionScreen 4-3. Cabinet Screen 4-4. ATM PNCScreen 4-5. Synchronization plan Screen 4-6. Optional features-screenScreen 4-8. System links information Screen 4-7. Optional features-screenAccessing Switches for Administration Acquiring ATM Addresses Issue General Definity ECS ATM parameters Concept Description Administering ATM SwitchAdministering Definity ECS ATM Port Network Connectivity ATM-PNC ATM-PNC administrationDCC ATM-CES rules ATM Circuit Emulation Service ATM-CESType change trunk-group trkgrpnbr Type change signaling-group192 248 Type display signaling-groupDefinity ECS trunk capacities by model Capacity Csi, si Trunk groupsATM-CES trunk board Definity signaling groups and members for ATM trunking ATM-CES administration Step Action Description ATM-CES administration procedureATM-CES administration Step Action Description KHz Screen 3-5 displays Trunk group can contain either Isdn or ATM Screen 5-2. Optional features-screen ATM-CES administration screensScreen 5-1. Optional features-screen Screen 5-5. ATM trunk board Screen 5-3. Optional features-screenScreen 5-4. Duplication related system parameters Channel Screen 5-6. Signaling groupValue Country Protocol supported Screen 5-7. Signaling group D-channel assignments-screenScreen 5-9. Trunk group-screen Screen 5-8. Trunk group-screenChanging the port-to-channel mapping Definity commands for CES10. ATM administration commands Command Description Locations Additional Definity ECS administration11. Administer location procedure Step Action Description Ensure that the Timezone Offset field for Type change daylight-savings-rules and press Enter Screen 5-11. Cabinet Screen 5-10. Optional features-screenField description Screen 5-12. Locations-screenDaylight Savings Rules Screen 5-13. Daylight savings rules screenScreen 5-14. Date and time screen Screen 5-15. ATM SVC cache report SVC cacheNone , lan , man , wan , and custom Gain/Loss adjustmentsType change system-parameters country-option s Screen 5-17 -type terminal parameters Screen 5-16. System parameters country-options-screenFinal Checklist and Test Issue Final Checklist and Test Troubleshooting Contact information Lucent service organizationsInternational customers Alarms and errorsHelplines Is responsible for overall Maintenance of an EPN Troubleshooting ATM-CES Diagnostics Troubleshooting interoperabilityHas the ATM switch been installed and configured correctly? Inspecting LEDsDefinity ECS Release 8.2 ATM Installation Troubleshooting CES Step Action Description AdministrationIs Definity ECS ATM-CES administered correctly? Did the TN2305/TN2306 come up correctly? Is the ATM switch administered correctly?TN2305/TN2306 circuit pack Screen 6-1. Screen output for test board number Physical layer ATM signaling architecturePossible causes Possible causes SONET/SDH layer DiagnosticsCall processing CaPro Layer Recommended ActionAre talk paths being established between port networks? Screen 6-2. System links informationAction Unusual ATM trouble conditionsDefinity ECS ATM-CES troubleshooting commands Troubleshooting ATM-PNCInspecting LEDs Troubleshooting 400A synchronization through an Icsu Connected through a DSU/CSU Step Action Description Troubleshooting 400A T1 synchronization through a DSU/CSUTroubleshooting synchronization 401A/402A/403A Troubleshooting 401A/402A/403A synchronization Definity ECS switch administration Screen 6-4. Screen output for status pnc command Screen 6-3. Screen output for list atm pnc commandScreen 6-6. Screen output for circuit-packs Screen 6-5. Screen output for display circuit-packsScreen 6-8. Screen output for display atm pnc Administered with end system identifiersScreen 6-7. Screen output for display atm pnc PNC ATM signaling links ATM signaling linksCall between EPN2 and EPN ATM switch administration10. ATM signaling sequences Signaling between the PPN Screen 6-11. List configuration carrier 1b screen Field Value Screen 6-12. List configuration carrier 2a screenScreen 6-13. Screen output for test board Uucss Possible causes Physical layer Saal data link layer 93B network layer Screen 6-15. Hardware error report-screen Screen 6-14. Error report11. Observed Cause Codes Definition ATM call controlAre talk paths being established between port networks? Diagnostics Diagnostics Change/display atm pnc-pairs Definity ECS ATM-PNC troubleshooting commandsList measurements atm pnc-latency Field descriptionsScreen 6-17. ATM-PNC latency measurements Conserving ATM bandwidthBandwidth-constricted ATM network configuration Alarming out-of-spec conditions SVC latency commands Alarming out-of-spec conditionsScreen 6-18. ATM-PNC latency histogram report SVC latency commandsField descriptions Screen Screen 6-19. ATM-PNC delayed/failed setups reportOptions form change system-parameters Screen 6-20. Optional features-screen Constricted bandwidth administration screensExample Screen 6-21. ATM-related system parametersField descriptions Alarm Reporting Screen 6-22. Alarm reporting options-screenATM Switch Administration Baselining the Customer’s ConfigurationFigure A-1. Sample lightwave interface unit LIU InterconnectionsDefinity ECS Administration Worksheet For Standard and High Reliability Systems Customer ATM switch location Definity ECS switch locationWorksheet Table A-1Table a SystemsReliability Definity ECS Release 8.2 ATM Installation Location-related Interactions Switch operabilityOperation Description Table B-1. Switch operability interactionsAttendant service from a local attendant on local time Feature performanceIssue Routing tables inaccurate Table B-3. Time of day impacts Use Group Impact Time of Day considerationsAAR Features SupportedFeature Description Issue Features Not Supported Table B-5. ATM delay interactions Feature Description Delay InteractionsTable B-5. ATM delay interactions ACD By SVC setup delays and failures Failures Issue Mmch Recorded Telephone ATM Feature Interactions AAR/ARS Table B-6. Release 7 or later ATM feature interactionsAffected by Race Feature Location Condition Description WAN PNC Digital data Conversant Cross-product CompatibilityATM network duplication ServiceNumerics GL-2 Escc OC-3 Meiners’ algorithmQoS PVCVirtual Path Identifier VPI Subnet TrunkingIndex H600-383,3-11,3-12,3-13,3-22,3-23 maximum run lengths IN-3 IN-4 IN-5 IN-6 We’d like your opinion