Lucent Technologies merlin messaging system Programming Extensions

Programming Extensions

You must assign a specific extension type to each extension in the MERLIN Messaging System

to assure the enforcement of transfer restrictions and to designate transfer destinations (that is, to

a mailbox, Automated Attendant, fax or system extension).

There are four possible extension types:

● Mailbox

● Transfer-Only

● Automated Attendant

● Fax

Programming an extension also requires you to identify the phone status for the extension. The

phone status for an extension affects the way that a call is routed within the MERLIN Messaging

System when the caller requests to be transfered to that extension, as illustrated below:

Telephone? Call Handling Outcome

Yes

Incoming calls are transferred by the

MERLIN Messaging System to the

applicable extension

Calls are transferred to the extension

Incoming calls transferred by the

MERLIN Messaging System stay in

the MERLIN Messaging System

Calls are routed directly to Call Answer

Service or Automated Attendant Service

for the extension

Note: Transfer-Only and Fax extensions always have a telephone associated with the extension.

Refer to MERLIN Messaging System Planning Form 2 – Extension Administration for

information that applies to your system.

Procedures

Assigning Mailbox Extensions

Assigning Transfer-Only Extensions

Assigning Automated Attendant Extensions

Assigning Fax Extensions

Programming Extensions

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