Glossary

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A

Answer-Only Mode
MERLIN Messaging System mailbox users can set the Answer Mode for their mailboxes. If the
Answer Mode is set to Answer-Only Mode, callers reaching that mailbox will hear the user's
mailbox greeting but will not be offered an opportunity to leave a message.
Automated Attendant
An Automated Attendant automatically answers incoming calls and routes them to an
extension or mailbox or plays a submenu or an announcement, based on the Touch-Tone
input from the caller. Up to four Automated Attendants can be programmed.
Automated Attendant Announcement
A voice announcement that is pre-recorded by the System Manager and is played to callers
who select it from an Automated Attendant Service Main menu or submenu. An Automated
Attendant Announcement is most commonly used to provide frequently requested
information such as travel directions or business hours. Up to 99 Announcements can be
recorded and used.
Automated Attendant Extension
An extension that is associated with an Automated Attendant. Calls to an Automated
Attendant extension that are not answered by the user and are subsequently sent to the
MERLIN Messaging System for coverage receive Automated Attendant Service.
Automated Attendant Main menu
The first menu that callers hear when a MERLIN Messaging System Automated Attendant
answers a call. The Main menu plays a list of options to the caller. The caller selects an
option by entering the corresponding Selector Code (a numbered choice, i.e., 1–9) from the
Automated Attendant Main menu. Based on a predefined association between Main menu
options and Selector Codes, the Automated Attendant will route the call to a specific
extension, mailbox, Submenu or Announcement or will disconnect the call. The System
Manager can program a Day and a Night Main menu for an Automated Attendant. See also
Selector Code.
Automated Attendant Main menu Prompt
The voice prompt that is played to callers whose calls are answered by a MERLIN
Messaging System Automated Attendant. The Main menu prompt typically greets the caller
with the business name and offers a list of options from which the caller can choose, such
as, transferring to an extension or hearing an informational announcement.
Automated Attendant Service
MERLIN Messaging System Glossary
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