Caller hears ringing, but the system does not answer.
Possible Cause Corrective Action
This is normal when all the system ports are
busy. None. Add ports if this happens frequently.
One or more MERLIN Messaging System ports
may be locked or defective.
To verify whether the voice ports on the MERLIN
Messaging System module are operating properly:
Look at the voice-port LEDs on the MERLIN
Messaging System module.
If any voice-port LEDs are Off, call the Lucent
Technologies Technical Service Organization
(TSO) or your authorized dealer.
●
If any voice-port LEDs are green, call the
extension number associated with the voice port.
If you get no answer, call the Lucent
Technologies TSO or your authorized dealer.
●
If any voice-port LEDs are green blinking, a call
is being handled at the voice port. If the call does
not drop, call the Lucent Technologies TSO or
your authorized dealer.
●
The ICOM buttons (Key mode) or SA buttons
(Hybrid/PBX mode) associated with the
MERLIN Messaging System ports (extensions)
connected to the MERLIN MAGIX Integrated
System may have been set to No Ring.
Check the settings through MERLIN MAGIX
Integrated System programming. The SA or ICOM
buttons should be set to Immediate Ring.
http://www.sostc.com/lucent/installation/prog_merlin_mess/prob4.htm [2/2/2000 2:33:12 PM]