Lucent Technologies merlin messaging system

Form 3b

Form Name Used to:

3b Day/Night Main Menu Specify the Day/Night Main menu

Selector Codes and Selector Code Action.

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Specify the Day/Night Main menu Dial

0/Time–out Action selections

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The MERLIN Messaging System supports up to four Automated Attendants. The multiple Automated

Attendant capability is available to accommodate co–located (shared tenant) businesses and/or

businesses that require more than one Automated Attendant. Each Automated Attendant has its own

unique:

Day menu structure and Night menu structure.●

Day Main menu prompt and Night Main menu prompt.●

The MERLIN Messaging Automated Attendant Service answers incoming lines and presents callers

with a list of pre–administered choices (Selector Codes) contained on the Automated Attendant Main

menu. During scheduled or temporary open hours, callers hear the Day Main menu. During scheduled

or temporary closed hours, callers hear the Night Main menu. The Day/Night menu consists of a

recorded prompt listing menu options and the corresponding digit (Selector Code) the caller presses to

select each option. Depending on the Touch–Tone input, the Automated Attendant Service performs

the action (Selector Code Action) specified for the Selector Code:

Transfer to an extension●

Play a pre–recorded announcement (an Automated Attendant announcement)●

Play another menu of choices (an Automated Attendant Submenu)●

Transfer to a Mailbox●