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merlin messaging system
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Getting Started
Person
alizing
Y
our Mailbox
Using Group Lists
Fr
ont Panel
s:
Back Panels:
Y
our Messages
Using Outcalling
585-323-203
COMCODE 108679655
Issue 3
June 2000
MERLIN
®
Messaging System
User’s Guide
Contents
Main
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Call Handling Planning
Immediate Call Handling
Delayed Call Handling
Night Only Call Handling
Fax Call Handling
Centralized Voice Messaging in a Private Network
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Form 1: System Parameters
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Form 2: Extension Administration
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Planning Form 3: Automated Attendant Planning
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Planning Form 4: Line Assignments
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Planning Form 5: Security Settings
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Planning Form 6: System Group Lists
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Appendix A: MERLIN Messaging System Planning Forms
MERLIN Messaging Planning Form 1 - System Parameters
Customer Tel. Planner Order
**
Planning Form 2 - Extension Administration
**
*
**
Planning Form 3a - Automated Attendant Schedule & Fax Assignment
(for Day/Night Service
Factory Setting
Planning Form 3b - Day/Night Main Menu
4
Factory Setting
Planning Form 3c - Submenu
Planning Form 3d - Recording Script
(for Day/Night Service, Submenus, Announcements)
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Planning Form 5 - Security Settings
Planning Form 6 - System Group Lists
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Preparing for Installation
Communications System Hardware Requirements
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Installing the MERLIN Messaging System Module
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MERLIN Messaging System
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Global Commands and Rules
Initially Logging into System Administration
Selecting the System Administration Prompt Language
Programming System Parameters
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Programming Extensions
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Programming the Automated Attendant(s)
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Setting System Security Parameters
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Acceptance Tests
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Problems and Corrective Actions
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Backing Up the System to the PC Card
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Programming Group-Assigned Features
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Programming Call Answer Service
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Programming Call Handling Methods
Immediate Call Handling
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Assigning Personal Lines
Setting Line/Cover Buttons to Delay Ring
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Setting No Ring for Other Extensions
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Night Only Call Handling
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Fax Call Handling
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Creating a Fax Calling Group
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Programming MERLIN Messaging System Port Restrictions
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Programming the Message-Waiting Receiver
Programming Labels
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Programming Optional Extension Features
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Logging in to System Administration
Changing the System Administration Password
Changing the System Administration Prompt Language
Modifying System Parameters
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Modifying Extension Programming
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Modifying Automated Attendant Programming
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Logging in to System Administration
Modifying System Security Parameters
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Backing Up the System to the PC Card
Restoring the Messaging System
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MERLIN Messaging System Reports
MERLIN Messaging System Maintenance and Administration
User Access and Security Requirements
Establishing a Remote Session
Setting Up Windows HyperTerminal for a Remote Session
Establishing a Local Session
Logging in to Terminal-Based Reporting, Maintenance and Administration
System Validation
System Manager Options Menu Screen
System Configuration Report
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Change Daily System Maintenance Time
Changing The Date and Maintenance Time
Critical Event Report
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Mailbox Report
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Requesting a Mailbox Report:
Enter Notes in Permanent Trouble Log
Entering Notes in the Permanent Trouble Log
Display Permanent Trouble Log
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Restart Messaging System
Restarting the MERLIN Messaging System
Log Off and Exit
Backup Messaging System
Backing Up the Messaging System
Restore the Messaging System
Request a System Restore
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Change Password
Changing the System Administration Password
Capturing a Report to a File or Printer Using Hyperterminal
Setting Up Windows HyperTerminal for A Local Session
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Upgrading MERLIN Messaging System Port Licensing
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Getting Started
Logging In
Getting Started
Options
Press... To...
Recording Your Name
Recording or Deleting a Personal Greeting
Activating a Personal Greeting
Recording or Deleting a Personal Greeting
(continued)
7: Record your greeting, then press .
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3: Record your message, then press again. 4: Choose an option:
8: Return to Step 4 of Listening to Messages.
Sending a Message
2: Press to record a message.
1: Log in to Voice Mail. 3: Press when finished recording.
5: Do one of the following:
Using the Directory
Sending a Message
of the name. For Release 1 or 1.1, enter up to the first four letters of the name.
7: For Release 2 or later, choose an option:
Using Personal Group Lists
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Setting Your Outcalling Numbers
Guidelines
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