Delayed Call Handling
With Delayed Call Handling, incoming calls ring at the system operator’s telephone. The
operator provides assistance and/or transfers the call. When calls are not answered by the
system operator, the MERLIN Messaging System answers the call after the Delay Ring
interval. The caller receives Automated Attendant Service.
Programming Required:
Assign lines for immediate ring on the Direct-Line Console [DLC or other telephone
that is not a Queued Call Console (QCC) system operator position].
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Assigning Lines/Pools to the MERLIN Messaging System Calling Group.
Select an unused Calling Group extension with no members (called a Phantom Calling
group) and assign the lines that you want answered on a delayed basis by the Automated
Attendant Service.
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Assign Lines/Pools to the Delayed Call Handling Calling Group
Assign the MERLIN Messaging System Calling Group as the Overflow Coverage
receiver for the Delayed Call Handling Calling Group and program the following
Overflow Coverage settings:
Set the Time-Based Overflow to the number of seconds that corresponds to the
number of rings that you want the system operator to hear before the call is sent to
the Automated Attendant.
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Set the Number-Based Overflow for the Delayed Call Handling Calling Group to
99.
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Providing Overflow Coverage to MERLIN Messaging for the Delayed Call
Handling Coverage Group
On the MERLIN Messaging System, assign the new Delayed Call Handling
Calling Group extension as an Automated Attendant extension eith no telephone.
Assigning Automated Attendant Extensions
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Delayed Call Handling
http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpcs4x3.htm [2/2/2000 2:33:42 PM]