Outcalling to a pager is not working.
Possible Cause Corrective Action
Outcalling number is not properly programmed. Check that the Outcalling number is correct. If not,
reprogram the number.
Restriction is still assigned to the last port. Check the communications system programming to
ensure the last port is Unrestricted. Also check the
Facility Restriction Level (FRL).
Insufficient number of pauses in Outcalling
number. It is a good idea to include a pause between the pool
access number and the telephone number. It is also
important to include a sufficient number of pauses
between the pager number and the Personal
Identification Number (PIN) or between the pager
number and the call back number. Leave at least seven
pauses after the pager number. You must allow enough
time for the paging service to answer before the PIN
and/or callback number is dialed.
If the problem occurs during times of heavy
telephone traffic, there may be insufficient
Touch-Tone Receivers (TTRs).
Have Lucent Technologies Technical Service
Organization (TSO) or your authorized dealer test the
TTRs and review your system configuration to make
sure you have sufficient TTRs.
There may not be a line available to place a call. If all lines are in use when the system attempts to
Outcall, the Outcall does not go through. The MERLIN
Messaging System waits the amount of time
programmed as the Outcalling Delay before trying to
call again. You may need to increase the number of
Outcalling Cycles, increase the minutes between
outcalls and/or obtain more lines.
Message was received outside the hours
programmed in the user's Outcalling Schedule
or the Outcalling period is over.
This is normal operation. Outcalling is performed only
during the hours specified by the user's Outcalling
Schedule. Outcalling will be done only for messages
received during the Outcalling period.
Outcalling may not be turned On. Have the mailbox owner check to see that Outcalling is
turned On.
http://www.sostc.com/lucent/installation/prog_merlin_mess/prob18.htm [2/2/2000 2:33:19 PM]