Lucent Technologies merlin messaging system

Message-Waiting lights are not being turned On/Off in a timely manner.

Possible Cause Corrective Action

If the problem occurs during times of heavy

telephone traffic, there may be an insufficient

number of Touch-Tone Receivers (TTRs).

Have the Lucent Technologies TSO or your authorized

dealer test TTRs and review your system configuration

to make sure you have sufficient TTRs.

MERLIN Messaging System port that turns the

Message-Waiting light On and Off is defective. To test if the MERLIN Messaging port is faulty, dial

the extension of the MERLIN Messaging port that

lights the Message– Waiting light. For release 2 or

later, on a 2-port system, dial extension for Port 2; on a

4-port system, dial extension for Port 4; on a 6-port

system, dial extension for Port 6; on an 8-port system,

dial extension for ports 7 and 8; on a 10-port system,

dial the extension for Ports 9 and 10; on a 12-port

system, dial extension for Ports 11 and 12. For Release

1 and 1.1, on a 2-port system, dial extension for Port 2;

on a 4-port system, dial extension for Port 4; on a

6-port, dial extension for Port 6.

The MERLIN Messaging port LED should be green. If

it is not and if the port does not answer and play the

voice mail greeting, the base module needs to be

replaced.This can only be done by a trained technician.

Call your Lucent Technologies TSO or authorized

dealer.

If only one Message-Waiting light is affected,

the LED on the telephone set may be defective. From an Operator Console, check the Message-Waiting

light:

Go off-hook on the extension.

Enter # 53 followed by the extension number to

turn the light On.

Enter # * 53 followed by the extension number to

turn the light Off.

If the light is defective, replace the telephone.

There is heavy call traffic and Outcalling

volume on the MERLIN Messaging System.

The same port used for Message-Waiting light

activation/deactivation performs Outcalling.

This port is also used in Call Handling. If your

system performs heavy Outcalling or has heavy

call volume, the port may frequently be

unavailable for Message-Waiting light

activation/deactivation.

You may need to add more ports or reduce the

frequency of Outcalling. You should also check the

programming of the MERLIN LEGEND

Communications System to make sure that the Calling

Group is administered as a Linear Hunt type and that

the ports that perform Message-Waiting light

activation/ deactivation are the last port(s) in the

MERLIN Messaging System Calling Group.

For Release 2 or later, the ports that perform

Message-Waiting Light activation/deactivation are Port

2 on a 2-port system, Port 4 on a 4-port system, Ports 5

and 6 on a 6-port system, Ports 7 and 8 on an 8-port

system, Ports 9 and 10 on a 10-port system, and Ports

11 and 12 on a 12-port system.

http://www.sostc.com/lucent/installation/prog_merlin_mess/prob14.htm (1 of 2) [2/2/2000 2:33:18 PM]