Programming the Day and Night Main menus
The Automated Attendant Day Main menu is heard by individuals calling into the MERLIN
Messaging System during business hours. The Night Main menu is heard when the business is
closed. Typically, from a Day or Night Main menu, callers are given the opportunity to:
Transfer to an extension, calling group or mailbox●
Play a submenu●
Play an informational announcement●
When you program a Day or Night menu, you are prompted to:
Specify the Automated Attendant number●
Select a Day menu and a Night menu●
Listen to the menu prompts and menu definitions●
Modify the menu●
Record new menu prompts●
Save menu definitions●
To program the Automated Attendant Day or Night Main menu:
Step Programming Task Touch-Tone Input
1Log in to System Administration, if needed
2Select Automated Attendant
3Select a specific Automated Attendant or
4Choose an option:
Program Day Main menu●
Program Night Main menu●
5Choose one of the following:
Listen to the menu●
Modify the menu●
Exit Main menu programming●
Procedure
Creating Submenus
Creating Announcements
Programming Schedule Options
Programming the Day and Night Main menus
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