Critical Event Report
The MERLIN Messaging System tracks the activities that it performs, recording events as
entries in a daily log. Information is captured 7 days a week, 24 hours a day basis. The report
contains a list of errors that indicate a system failure to assist Service Personnel in determining
whether the system must be replaced.
Note:
Ther are no field-replaceable components in the MERLIN
Messaging System.
The Critical Event Report, is accessible via the Service Technician option menu, but cannot be
accessed via the System Manager Option menu.
The Critical Event Report:
Presents a summary of the critical error conditions the system has encountered over a
seven-day period, which is the length of time the log data is retained.
●
Lists all event instances on a first-in/first out basis, starting with the oldest day and
progressing to the current date and time.
●
Provides the following summary items:
Software System Release and version number.❍
System Date and time when the report is generated.❍
The range of dates for which the report is valid.❍
The message "No Critical Events Logged", if no error events were found.❍
●
Includes the following "Error" types, including the date and time when they occurred
(consult with the TSO to determine the action to be taken for each type):
Forced System Reset❍
Announcement Lost❍
DSP Insane❍
Bad Mailbox Data❍
No Mailbox RAM❍
No Voice Msg Space❍
Message Send Fail❍
Locked Port❍
No Message Queue❍
Voice Announce Corrupt❍
Automated Attendant Announcement Corrupt❍
Real Time Clock Failed❍
●
Critical Event Report
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