Set the lines answered by the Automated Attendant to "No Ring" on the MERLIN
Messaging System telephone
Setting No Ring for Other Extensions
❍
If you want a QCC to provide backup for the Automated Attendant, program the MERLIN
Messaging System Calling Group to overflow to the QCC queue. Set the calling overflow
thresholds as desired.
Providing Overflow Coverage (Hybrid/PBX Only) to the QCC Queue for Immediate Call
Handling
●
If the communications system uses the Night Service feature, assign the MERLIN
Messaging System Calling Group as a Night Service Receiver for each appropriate Night
Service group.
Programming a Night Service Coverage Receiver
●
Immediate Call Handling
http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpcs4x1.htm (2 of 2) [2/2/2000 2:33:30 PM]