Providing Overflow Coverage to MERLIN Messaging System for the Delayed Call Handling
Calling Group
Use this procedure to do the following:
Specify the MERLIN Messaging System Calling Group as the overflow receiver for the Delayed Call
Handling Calling Group.
●
Change the factory setting for the Number-Based Overflow from 1 to 99 calls.●
Set the Time-Based Overflow threshold to the appropriate setting (approximately 5 seconds for each
ring). For example, if you want a call to ring at the DLC System Operator's position 5 times before
being transferred, set the Time-Based Overflow to 25 seconds.
●
Note:
Keep the factory settings for the Calling Group type
(AutoLogout) and hunt type (circular).
[nnn]
Step Programming Task Console Input/Selection PC Input/Selection
1Enter programming mode
Sys Program
Exit/Start
[any
key]
2Select Extensions Extensions
3Display next page of menu
4Select Group Calling Grp Calling
5Select Overflow Overflow
6Enter extension number of Delayed
Call Handling Calling Group [nnn] Enter [nnn]
7Erase current overflow receiver
extension, if assigned Drop +
8Enter extension for the MERLIN
Messaging System Calling Group [nnn] Enter [nnn]
9Select Number-Based Overflow Number Based
Overflow
10 Erase the current number of calls Drop +
11 Enter the highest setting (to ensure
calls go to overflow based on time
and not number of calls)
[99] Enter [99]
12 Select Time-Based Overflow Time Based
Overflow
Providing Overflow Coverage to MERLIN Messaging System for the Delayed Call Handling Calling Group
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