Call Answer Service (CAS) Operator Responsibilities
The Call Answer Service Operator answers calls when:
In Automated Attendant Service, the Dial 0/Timeout Action is set to CAS Operator
and:
Caller presses .❍
Caller makes no selection.❍
Caller presses while using the directory to transfer.❍
Caller presses , then to transfer.❍
●
In Voice Mail Service:
User presses , then .❍
Caller presses while using the directory to transfer.❍
●
In Call Answer Service:
Caller presses or , then while the greeting is playing and the
extension does not have a Personal Operator.
❍
Mailbox is in Answer-Only mode without a Personal Operator and caller presses
or , then during the five-second timeout following the greeting.
❍
Caller presses or , then before or after leaving a message in a
mailbox that does not have a Personal Operator.
❍
Caller presses while using the directory to transfer.❍
●
The factory setting for the Call Answer Service Operator is 768. It is recommended that you do
not change the factory setting.
More Support Roles:
System Manager
General Mailbox Owner(s)
Call Answer Service (CAS) Operator Responsibilities (Planning)
http://www.sostc.com/lucent/systemplanning/overview/mmgenres2b.htm [2/2/2000 2:31:12 PM]