Verifying Delayed Call Handling
If your system is set up for Delayed Call Handling:
Step Procedure
1Call in on a line assigned to Automated Attendant Service. (Ask the
primary call handler not to answer the call)
2If Multiple Automated Attendants are programmed, verify that the
correct Automated Attendant answers
3Verify that the correct prompt for Automated Attendant Day or Night
Main menu (depending on time of day you run the test) plays
4Repeat this test for each line assigned to Automated Attendant
Service
Procedures
Remote Maintenance Device (RMD)
Voice Mail Service
Automated Attendant Service
-Verifying Immediate Call Handling
-Verifying Day Main menu
-Verifying Night Main menu
-Verifying Night Service Programming
-Verifying Fax Machines
Call Answer Service
-Verifying Extension Coverage
-Verifying Line Coverage
Verifying Delayed Call Handling
http://www.sostc.com/lucent/installation/prog_merlin_mess/mmatnt5.htm [2/2/2000 2:33:04 PM]