Calls are not being answered by the correct Automated Attendant.
Possible Cause Corrective Action
Line may be assigned to the wrong Automated
Attendant. Check MERLIN Messaging System line assignments.
Make necessary corrections.
If configured with a "phantom" station, the
phantom station used for Delayed Call Handling
may not be the principal owner of the line. See
your communications system Feature Reference
for more information regarding phantom
stations.
Make sure that the correct phantom station is the
principal owner of the line. Correct programming, if
necessary.
Automated Attendant Mailbox has not been set
up for the Delayed Call Handling Calling
Group.
Make sure that the Automated Attendant Mailbox
number corresponds to the Delayed Call Handling
Calling Group extension number.
Lines may not be assigned to the Calling Group
used for Delayed Call Handling. Check communications system programming to be sure
lines are assigned to the correct Calling Group and
correct, if necessary.
http://www.sostc.com/lucent/installation/prog_merlin_mess/prob16.htm [2/2/2000 2:33:18 PM]