Lucent Technologies merlin messaging system Immediate Call Handling

Immediate Call Handling
With Immediate Call Handling, the MERLIN Messaging Automated Attendant Service answers
all incoming calls.
If Then
The system operator has a Direct-Line Console
(DLC) Calls ring on the DLC’s line or pool button if
the MERLIN Messaging System does not
answer the call within the Delay Ring
Interval
The system operator has a Queued Call Console
(QCC) Calls overflow from the MERLIN Messaging
System to the QCC when the Calling Group
overflow threshold criteria are met
The number of incoming calls to the MERLIN
Messaging System is large Overflow calls are sent to the system operator
No MERLIN Messaging ports are available to
answer the call The call is transferred to the QCC overflow queue when the Queue Overflow Threshold
is reached or to a DLC after the Delay Ring
Interval
Note:
When Fax Call Handling is programmed, Automated Attendant Service recognizes the fax
calling (CNG) tone and directs the fax call to the fax machine or fax group programmed
for the particular Automated Attendant.
Programming Required:
Assign the lines that you want answered by Automated Attendant to the MERLIN
Messaging System Calling Group.
Assigning Lines/Pools to the MERLIN Messaging System Calling Group.
●
If you want a DLC or other telephone that is not a QCC to provide backup Call Handling
for the Automated Attendant:
Assign the lines answered by the Automated Attendant as Personal Line buttons on
the DLC or other telephone.
Assigning Personal Lines
❍
Set the Personal Line buttons to Delay Ring.
Setting Line/Cover Buttons to Delay Ring
❍
●
Immediate Call Handling
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