Outcalling is delayed.
Possible Cause Corrective Action
There is heavy call traffic and Outcalling
volume on the MERLIN Messaging System.
The same port used for Message-Waiting light
activation/deactivation performs Outcalling.
This port is also used in Call Handling. If your
system performs heavy Outcalling or has heavy
call volume, the port may frequently be
unavailable for Outcalling.
You may need to add more ports or reduce the
frequency of Outcalling. You should also check the
programming of the MERLIN LEGEND
Communications System to make sure that the Calling
Group is administered as a Linear Hunt type and that
the port(s) that do Outcalling are the last port(s) in the
calling group.
For Release 2 or later, the port(s) that do Outcalling are
Port 2 on a 2-port system, Port 4 on a 4-port system,
Ports 5 and 6 on a 6-port system, Ports 7 and 8 on an
8-port system, Ports 9 and 10 on a 10-port system, or
Ports 11 and 12 on a 12-port system.
For Release 1 or 1.1, the port that does the Outcalling is
Port 2 on a 2-port system, Port 4 on a 4-port system, or
Port 6 on a 6-port system.
If the problem occurs during times of heavy
telephone traffic, there may be insufficient
Touch-Tone Receivers (TTRs).
Have Lucent Technologies TSO or your authorized
dealer test the TTRs and review your system
configuration to make sure you have sufficient TTRs.
http://www.sostc.com/lucent/installation/prog_merlin_mess/prob17.htm [2/2/2000 2:33:19 PM]