Verifying Immediate Call Handling
If your system is set up for Immediate Call Handling:
Step Procedure
1Call in on a line answered by Automated Attendant Service.
Automated Attendant Service should answer after approximately one
ring
2If Multiple Automated Attendants are programmed, verify that the
correct Automated Attendant answers
3Verify that the correct prompt programmed for Automated Attendant
Day or Night Main menu (depending on time of day you run the test)
plays
4Repeat this test for each line answered by Automated Attendant
Service
Procedures
Remote Maintenance Device (RMD)
Voice Mail Service
Automated Attendant Service
-Verifying Delayed Call Handling
-Verifying Day Main menu
-Verifying Night Main menu
-Verifying Night Service Programming
-Verifying Fax Machines
Call Answer Service
-Verifying Extension Coverage
-Verifying Line Coverage
Verifying Immediate Call Handling
http://www.sostc.com/lucent/installation/prog_merlin_mess/mmatnt4.htm [2/2/2000 2:33:03 PM]