Troubleshooting | Nortel Networks BCM1000 specs

162 Chapter 14 Troubleshooting

Using the System Status Monitor to monitor LEDs

The LEDs on the BCM1000 are part of the System Status Monitor (SSM) board.

Figure 69 shows what the board looks like from inside the BCM1000. When installing new equipment that connects to this board, ensure that the connector for that LED is properly seated.

Figure 69 SSM board connections

Mother board Redundant power supply Mother board (J10) monitoring cable

Board power

Redundant/primary fans	CPU fan	Remote temperature
	CPU fan	Remote temperature
		sensor

J7 J6

SSM board

Note: Chassis has all PCI cards removed, for clarity

Figure 70 shows what the LEDs look like on the outside of the BCM1000. The labels in the illustration indicate which part of the hardware each LED supports.

P0609324 01

Image 188

Nortel Networks BCM1000 manual Using the System Status Monitor to monitor LEDs, Troubleshooting

Contents

Released with BCM P0609324 Copyright 2004 Nortel NetworksTrademarks North American Regulatory Information SafetyInstallation and Maintenance Guide Telecommunication registration Enhanced 911 ConfigurationRadio-frequency Interference Network Connection Hearing Aid CompatibilityElectromagnetic Compatibility Telephone Company Registration Use of a Music Source Rights of the Telecommunications CompanyRepairs Canadian Regulations please read carefully US Regulations please read carefully Federal Communications Commission FCC Notice Programming Emergency Numbers Ringer Equivalence NumberHearing Aids Important Safety Instructions EMI/EMC FCC Part Use International Regulatory Information Additional Safety Information Safety Limited Warranty Exclusions Warranty Repair Services After Warranty Service Contents Contents Chapter Telephony hardware Chapter Selecting the media bay modules for your system Chapter Setting media bay module DIP switches Chapter Wiring the modules Chapter Troubleshooting Chapter Adding or replacing a cooling fan Media bay module combinations Figures Rear of Gatm module, showing DIP switch locations Figures Figures Tables Tables Upgrade notes Preface Symbols used in this guide Preface Text conventions Acronyms DNS Related publications System documentation map Installation documentation Operations documentation Call Management documentation Unified Manager and hardware maintenance documentation Multi-site Administration Network Configuration Manager How to get help Preface P0609324 Chapter Introducing the Business Communications Manager Business Communications Manager system components Introducing the Business Communications Manager Computer componentsHardware components Basic BCM1000 base unit specifications BCM1000 interior components for standard system pre-2.5 Power supply Fan Introducing the Business Communications Manager Telephony components Introducing the Business Communications Manager Media Services Card Data networking components MSC IP call processing hardware Connection ports BCM1000 external points of connection BCM1000 LEDs BCM1000 operational LEDs Telephony features and options System options CallPilot Reference Guide Data features LAN CTE Configuration Guide Refer to , Installing the BCM1000, on Business Communications Manager expansion unit DS256 connector on a BCM1000 and a BCM1000e Installation process overview Installation and initialization overview Installation overview Chapter Telephony hardware Media bay module common features Module Power and Status LED statesLED state Power Status LEDs Power connections LED state Power Status Green LEDFlashing Off DIP switches DIP switch positions on the modules Module type What it does Special notes Trunk media bay modulesTrunk media bay modules Digital Trunk media bay module Front viewDTM LED functions LED label Function Global Analog Trunk Module Gatm GATM4/GATM8 module faceplate Caller ID Trunk media bay module North American systems only Basic Rate Interface media bay module CTM and CTM8 LEDs and jacks Module type What it does Availability Station media bay modulesStation modules Digital Station media bay module Faceplates of DSM 16/DSM 16+ and DSM 32/DSM32+ 4X16 media bay module Analog Station media bay module Global Analog Station media bay module ASM8+ ASM 8 front view Specialized media bay modules Dect media bay moduleRegion-specific application Specialized modules Dect faceplate with eight RJ45 connectors Fiber Expansion media bay module Telephones and adapters Not shown Nortel IP telephones Auxiliary equipment Dect system components Portable systemsCompanion system components BST 7406 system components NetVision system components Security changes Computer specificationsChapter Auxiliary requirements Browser requirements Auxiliary requirements Optimizing Unified Manager speed Using an Http Proxy serverPreloading Java class files on your workstation Auxiliary requirements P0609324 Chapter Selecting the media bay modules for your system Process for determining modules Determining trunk module requirements Selecting the trunk media bay modulesSelecting the media bay modules for your system An example Selecting the station media bay modules Station media bay modules required Upgrading from an existing Norstar system Determining system capacityUnderstanding DS30 bus blocks Changing the DS30 split Explaining Double Density DS30 bus model Setting Offsets Determining module DS30 bus requirements Type of module Number required DS30 bus/offsets required Channel split 2/6 defaultMatching modules to DS30 bus capacity Selecting the media bay modules for your system P0609324 Environment checklist Chapter Installing the BCM1000Preparation checklist Internal wiring requirements Installing the BCM1000Electrical requirements Digital loop System equipment and supplies Basic hardwareOptional equipment Analog loop Other cordless systems Equipment for Installing the BCM1000Companion equipment Installing the BCM1000 in a rack Attaching the rack mounting brackets Installing the BCM1000 into the rack Fasten the BCM1000 to the equipment rack P0609324 Installing the BCM1000 on the wall Attaching the mounting brackets to the BCM1000 Mount the BCM1000 on the wall Installing the BCM1000 on a flat surface Replacing your BCM1000 hardware Attaching the mounting brackets Chapter Installing the BCM1000e expansion unitInstalling the BCM1000e into a rack Installing the BCM1000e expansion unit Attaching the BCM1000e to the rack Installing the BCM1000e on the wall Installing the BCM1000e on a flat surface Connecting the BCM1000e to the BCM1000 BCM1000 DS258 connector Installing the BCM1000e expansion unit P0609324 Chapter Setting media bay module DIP switches Rules for assigning DS30 bus blocks and offsets Setting media bay module DIP switches Choosing the assigned order for modules DS30 split Double-density example Offset DS30 Determining module DIP switch settingsDSM 32 4x16 ASM DTM DIP switch settings Media bay module positioning Positioning DIP switch settings DS30Media bay module Setting the DIP switches on the modules Switches on the media bay module DTM switch settings Line and extension numbers for specific modules Brim S/T switch settings BRI switch settingsDTM switch settings E1 and UK PRI CTM/GATM switch settings Gatm switch settings Country select P0609324 CTM/GATM DIP switch settings CTM/GATM4 and CTM8/GATM8 DS30 and offset switch settingsSelect Enter these switch settings To assign DS30 To assign these lines 61-64 69-72 77-80 85-88 Country select DIP switch settingsGlobal Analog Trunk Module DIP switch settings 4X16 switch settings 4X16 switch settings SelectTo assign This Custom DN Range 107-110 Upgrade Bus # DNs 91-94 DS3099-102 301-316 381-396 115-118 New ASM 8/ASM8+ switch settings ASM8 settings for upgraded 2.5 systems and new 3.0 systemsSelect Enter these switch To assign these DNs Bus# Settings System New 3.0 system Upgraded to ASM8+ country switch settings DSM switch settings ASM8+ country select dip switch settingsTo assign these DNs to DSM16 or DSM 16+ DNs to DSM 32 or DSM 32+ DS30 03 253-268 253-284 DS30 04 269-284 269-300DS30 05 285-300 285-316 565-5803 DS30 06 To DSM 32+ Custom DN Connectors Range To assign these DNs to DSM 16+ =DSM1, B=DSM2 DSM 32+ connectors Select DS30 Bus #To DSM 16+ =top, B = bottom Dect switch settings Dect module settingsSelect Set the switches Use these DNs on DS30 Offset Custom DN range Newer FEM switch settings FEM switch settings Chapter Installing media bay modules Process map Installing a media bay module Installing media bay modules Shutting down the system Installing a media bay module Removing the front bezel Module daughter board wiring Reconnecting the equipment Replacing media bay modules Process map Replacing a media bay module Module Failure Installation/replacement troubleshooting Installing media bay modules P0609324 Chapter Starting the system Checking power and wiring Starting the system Checking system power and status LEDs confirm that BCM1000 is active BCM1000 LED states Connecting the data networking hardware Connecting the cards Connecting wiring to the LAN card Connect wiring to the WAN card Connect wiring to the modem card DB26 on WAN card Signal DB25 cableDB25 adapter cable North American Systems only DB26 on RS-422/EIA WAN card Signal Cable DB26 on WAN card Signal CableRS-422/EIA 530 adapter cable 35 Adapter Cable DB15 X.21 adapter cable DB26 on DB15 WAN card Signal CableReplacing the cards Required data parameters Setting initial system configurationsDefault IP settings Connecting when there is an IP address conflict Using a null modem serial cablePin Signal Serial port pinout Serial pinout Finding the configuration menus Main Menu Using an Ethernet crossover cable Ethernet crossover cable Regenerating keys after system replacement Entering the software keycodes Starting the system P0609324 Chapter Wiring the modules Trunk and station modules Module wiring warningsWiring the modules Pin #/connection Connecting media bay modules to Service ProvidersTo network To plug Gatm cable wiring diagram Connector pinout Line Pin Wire color Gatm module BRI RJ45 wiring array Pin #/connection System side Wiring media bay modules to internal connections Use and on DSM wiring chart Sets Pin Wire color Port 1st 2nd ASM wiring chart Pin Wire color Port Set FEM wiring Connecting the fiber cables Extension comparison chart Analog terminal adapter Chapter Installing telephones and peripheralsSystem telephones Telephone port and DN cross-reference Installing telephones and peripheralsCentral Answering Position CAP/eCAP Pins Port Bus DNs Bus Pins Port DNs Second-level DNs DS 30 bus set to Full Double Density Installing an emergency telephone Installing IP telephones Dect systems region specific Installing radio-based portable systemsCompanion portable system legacy hardware T7406 Cordless Telephone Installation Guide provides T7406 cordless systems Installing telephones and peripherals P0609324 Chapter Installing Analog Terminal Adapters Understanding pre-installation requirements Installing Analog Terminal Adapters Analog transmission parameters North American systems, only Connecting an analog telephone Connecting a data device Connecting the ATA Telephone jack Mounting the ATA Testing insertion loss measurement Insertion loss from the CO to the analog telephone Configuring the ATA For analog device to CO measurement Installing Analog Terminal Adapters P0609324 Chapter Installing optional telephony equipment Auxiliary ringerAuxiliary ringer programming Customer supplied External paging system Connecting the paging systemInstalling optional telephony equipment Music on hold specifications External music source Connecting the external music source External music source programming Chapter Troubleshooting Using the System Status Monitor to monitor LEDs Troubleshooting Under Diagnostics, click on System Status Monitor Attribute Values Description LED Display screen settingsEmergency telephone does not function Checking the wiring ATA 2 does not function Checking for dial tone at the ATA Checking for trunk line dial tone to the ATA Chapter Preparing hardware for maintenance or upgrades Special tools Preparing hardware for maintenance or upgrades Shutting down the system software Shutting down the system hardware Removing the top cover from the unit Restoring the system to operation Restarting the systemRemoving the front bezel Software restart Preparing hardware for maintenance or upgrades P0609324 Chapter Replacing the hard disk Single Disk Upgrading to Mirrored Disk System Mirrored diskRemove the damaged hard disk from the brackets Test all functions Removing the hard disk Replacing the hard disk Hard disk and screw locations 2.5 version hardware Remove the brackets from the hard disk Installing a new hard disk Connect the brackets to the hard disk single-disk system Mirrored hard disks Initializing the hard disk single-disk system, BCM 2.5/2.5.1 Platform Initialization Menu screen BCM 2.5/2.5.1 systems Profile screen Initializing the hard disk single-disk system, BCM Platform Initialization Menu screen MSC Initialization Menu screen Replacing the hard disk Main Menu screen BCM1000 Select 1 Initialize Universal Profile and press Enter System configuration start Quick start Installing the mirrored disk controller Base unit with RAID board, plus redundant power and fans Installing the RAID board Clip the RAID board onto the media bay module housing Connecting the RAID board RAID board LEDs on face of base unit Connecting RAID board ribbon cables Shows the location of these connectors on the RAID board Routing power for mirrored systems Power routing for 2.5 hardware Power routing for 2.0 hardware LED state Primary and Mirror LEDs Status LEDs RAID board LEDsRAID board LED states HDD Mirror Settings Controlling and monitoring mirroring operations Or Temp. LED Indicate Problem Set up unit for Connect fanChapter Adding or replacing a cooling fan Operation Troubleshooting fan operation Removing a fan from the BCM1000Adding or replacing a cooling fan LED Label Description Green LED On Red LED On Only Remove the fan cable from motherboard pre-2.5 chassis Removing the fan BCM1000 version 2.5 single-fan model Installing piggy-backed fans Replacing the cooling fan Removing a fan from the BCM1000e Connect the redundant fan cable to the adapter FAN Replacing a fan into the BCM1000e Chapter Replacing a power supply Replacing a standard power supply Removing the standard power supply Replacing a power supply Installing a standard power supply Version 2.5 hardware At least one power supply Requires attention Upgrading to a redundant power supplyPower supply LED Setting up the base unit System Status Monitor internal connectors Installing the redundant power supply Remove the knockout Attach the redundant power supply housing Power supply bracket screw Insert and attach the modules Replacing a redundant power supply module Removing the power module Replacing a power supply in an BCM1000e 122 BCM1000e, standard power supply interior connections BCM1000e, redundant power supply interior connections Replacing a power supply P0609324 Chapter Replacing data cards and processing hardware Replacing data cards BCM1000 PCI LED states Removing a data cardReplacing data cards and processing hardware Installing the card Install the LAN card Installation and Maintenance Guide Process Map PEC replacement Replacing PECs Removing PECs Installing a PEC Process Map Memory replacement Replacing memory Replacing memory Dimm chips Removing and replacing the DIMMs Replacing the clock/calendar battery Process Map Battery replacement overview Removing the clock/calendar battery Removing the clock/calendar battery Installing the new battery Replacing data cards and processing hardware P0609324 Moving and replacing telephones Chapter Moving and replacing telephonesDetermining the status of a telephone Moving telephones Replacing telephones with different models Status of the replaced telephone Moving and replacing telephones P0609324 Appendix a System region attributes Core software and regionsCore software, defined by region and carrier profile Brazil Caribbean Denmark Australia Hong Kong France Languages Caller ID displays Companding law by regionCompanding law Companding Law Mu-law Isdn line services Isdn line servicesIsdn services, by Protocol Protocol Available Isdn services Mobility services by region Mobility services, by regionMedia bay module availability by region Module availability, by profile Region BRI T side BRI S side PRI line protocol support, by regionPRI line protocol supported, by region Trunk availability by region Trunk availability, by regionCountry Specific DASS2 Dpnss Mcdn Digital trunk types Description BRI and PRI line typesBRI and PRI line types DTM and BRI modules Language/Country Time/Date format Defining time zones by country and languageTime/date formats based on language System defaults Region defaults Appendix a System region attributes Region defaults Utam Appendix a System region attributes P0609324 Appendix B Media bay module combinations Combining CTMs/GATMs and 4X16sCTMs/GATMs combined with 4X16 modules CTMs/GATM4s Fully-loaded setup DSM 32 settingsAppendix B Media bay module combinations DSM combined with 2 DTMs and 2 ASMs Fully loaded system using modules set to double density To DD ASM8+s DTMs Offset Offset 0, 1, 2 DSM settings Ports Switch setting DS30 Dect combinationsThree BRI modules, two DSM 32s and 1 Dect module Each heavily-outlined and shaded square Double density system with Dect module DTM DSM 32+ DSM16+ DS30Set to PRI Set to DD Bus # Offset 0 Ports DS30 bus Changing configurationsSystem setup Set DNs and port numbers Cross referencing ports and DNs P0609324 Glossary Glossary Camp timeout Channel service unit CSUCall log Camp-on Companion Wireless Delayed Ring Transfer DRT to primeDigital Private Network Signaling System Dpnss Conference Disconnect supervision Disk mirroringDo Not Disturb Domain name Feature code Event messageExternal call External line Integrated Services Digital Network Isdn HandsfreeHandsfree HF Answerback Held Line Reminder Internet Protocol IP IP addressIP address server Kbyte Link Local Area Network LANMailbox Meridian 1 Isdn Primary Rate Interface Network Basic Input/Output System NetBIOS NetworkNetwork device Network DN Parallel port Peripheral Component Interconnect PCI SlotPersonal Speed Dial Pin-1 Quality of Service QoS Reference point signalling QsigRandom Access Memory RAM Remote access Station Auxiliary Power Supply Saps Restriction filterRead Only Memory ROM Router System speed dial code Target linesTelephony Application Program Interface Tapi Transfer Weighted Fair Queuing WFQ Voice Message CenterVoice over IP VoIP Wide Area Network WAN Glossary P0609324 Index Numerics Index BRI Clid CTM Installation and Maintenance Guide EMI/EMC RAID LAN CTE Installation and Maintenance Guide MSC PCI RPI Saps Tapi LAN CTE WAN