Nortel Networks BCM1000 manual System options, Telephony features and options

26 Chapter 1 Introducing the Business Communications Manager

System options

The Business Communications Manager system provides a number of software applications that enhance basic functionality.

Some of these applications work immediately after you install the BCM1000, this is considered core software. Other applications are enabled when you enter software keycodes, which you generate when you buy one of these applications. Refer to the Business Communications Manager Software Keycode Installation Guide for specific directions about entering a code.

Telephony features and options

The telephony features and options have individual installation and features guides. This section lists the application guides and provides a brief description of the application function.

•Programming Operations Guide and Telephony Features Handbook

•Management User Guide

•IP Telephony Configuration Guide

•DECT Installation and Maintenance Guide (region-specific)

•Call Center Agent Guide and Call Center Supervisor Guide

These guides provide programming for core telephony features and user features.

This guide was introduced with the BCM 3.5. It provides information about the maintenance tools provided through the Unified Manager. The book also describes and interprets the services and event logs listings for the system.

Nortel IP telephony services require keycodes to activate both telephony and trunking. Each keycode allows a set number of telephones or trunks.

—Nortel IP telephones (20XX) and the Symbol NetVision telephones require a combination of data and telephony settings. These telephones make or receive calls through either VoIP or PBX lines.

—Nortel Networks i2050 Software Phone turns your PC into a telephone interface providing standard telephony operating features. This i2050 requires Windows 2000, a full duplex sound card, and a computer-telephony headset. The i2050 Software Phone Installation Guide provides installation information.

—VoIP Gateway (requires keycode) converts the voice in a call into a packet format and sends the call using an intranet trunk.

The DECT radio-based system allows you to configure up to 32 cordless handsets that communicate through radio base stations deployed around a site. The handsets can be configured as stand-alone sets, or they can be twinned with stationary sets.

Nortel Networks Call Center Agents (requires keycode) allows the addition of a specific number of call center agents to your system. Comes in versions for one, four, eight, 16, 32 and 64-seat authorization codes.

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