Nortel Networks BCM1000 manual Chapter Introducing the Business Communications Manager

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Chapter 1

Introducing the Business Communications Manager

This chapter describes the Business Communications Manager hardware required to create the system.

The Business Communications Manager system provides private network and telephony management to small to medium-sized businesses. With this system, you can create a telephony system that suits your special business requirements. This compact system allows you to set up access to the public network. As well, you can create private networks between remote sites which also have Business Communications Systems or Meridian 1 equipment. Private networks can be created using dedicated central office (CO) lines or through a LAN or WAN internet connection using voice over IP (VoIP) trunks. You control your own system from your desktop using the Unified Manager and CallPilot applications.

The system supports a variety of Nortel Networks telephones which support many user and call features. These features can be programmed by the system manager during the initial installation of the telephone. Some features can also be programmed by the users through their telephones.

CallPilot voice mail and Auto Attendant applications are part of the basic Business Communications Manager system. If you require more extensive coverage, such as more voice mail boxes or the call center application, additional features are easily activated using software keycodes.

Business Communications Manager system components

The Business Communications Manager system includes software and hardware components that provide data networking, telephony service, and voice messaging and service applications.

Figure 1 provides an overview of the core Business Communications Manager system. The page locations, where the information about each part can be found, are also indicated.

Figure 1 Business Communications Manager core system components

Internal sets	Business Communications
“Telephones and adapters”
on page 48	Manager features		LAN/WAN network
	“System	options” on page 26	“Data networking
			components” on page 22

		PSTN
“Business Communications	BCM1000 base unit	External sets
Manager expansion unit” on	“Telephony components” on page 20
page 29	“Data networking components” on page 22

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