Nortel Networks BCM1000 manual Data features, LAN CTE Configuration Guide

28 Chapter 1 Introducing the Business Communications Manager

•CallPilot Desktop Messaging Installation and Maintenance Guide and CallPilot Desktop (Unified) Messaging Quick Reference Guide

Desktop Message Networking (requires keycode) provides a multimedia messaging application that works with an e-mail client to provide a single graphical user interface for CallPilot voice, fax, and text messages, as well as e-mail messages.

•LAN CTE Configuration Guide

•Multimedia Call Center Setup and Operation Guide and Multimedia Call Center Web Developers Guide

—LAN CTE (introduced in BCM 2.5 to replace TSP) (requires keycode) provides an interface between a Personal Computer (PC), a telephone, and the Business Communications Manager server that allows third-party software to function on PCs on the same network as the Business Communications Manager. This allows customized solutions for such applications as hotel/motel packages or text messaging programs.

—TSP (version 2.0 systems only) (requires keycode) supplies the interface between the Business Communications Manager system and Microsoft TAPI. This interface allows you to use TAPI applications on the Business Communications Manager system.

Nortel Networks Multimedia Call Center (requires keycode) allows call agents and users to interact through either or both a telephone connection and an IP connection. This allows the conversation to occur over the voice connection or through text chatting. Further, this application allows exchange and viewing of web pages, and allows the attendant to show the client screen captures.

•Personal Call Manager User Guide

Personal Call Manager, a TAPI-based application, provides a graphical interface that allows you to use your computer to manage your calls and address book, while still using your telephone for voice communication. Note: This application also requires a LAN CTE client licence.

Data features

The Business Communications Manager also offers the following data features. These features are described and configured in the Business Communications Manager Programming Operations Guide.

•Integrated QoS Routing controls the router interface between the BCM1000 and the local area network, wide area network, and internet.

•DHCP (Dynamic Host Configuration Protocol) — Business Communications Manager provides DHCP service to branch office clients. This service dynamically assigns IP addresses to branch office PCs, so you do not manually assign an IP address to each PC. The Business Communications Manager can also be set to use this application as a relay agent to an external DHCP server on the network.

•DNS (Domain Name System) — BCM1000 functions as a DNS proxy for your network. The DNS service allows clients to enter a domain name, such as www.nortelnetworks.com, instead of an IP address when using web browsers.

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