Operations documentation | Nortel Networks BCM1000 instruction

10Preface

Operations documentation

System Management and Maintenance

Documentation CD Voice Mail and Call Management Applications

Hardware Installation

Operations

Telephony Configuration

Using the telephones and equipment

T7000 User Card

T7100 User Card

T7208 User Card

T7316 User Card

T7316E User Card

T7406 User Card

M7324 User Card

i2004 User Card

i2002 User Card

i2001 User Card

NetVision Feature Card

Central Answering

Position (CAP) User Card

Telephone Features

User Guide

SWCA User Card

ATA User Guide

Quick Start Wizard

Setting up Lines,

Routes and

Access Codes

Controlling calls

Setting up Telephone records and features

Data Configurations

Telephony Networking

Programming Operations Guide

Software Keycode

Installation Guide

Land

VoIP

CallPilot Quick Reference card, NVM interface

CallPilot Quick Reference card, CP interface

Using the telephones and equipment

Registering Telephones

IP Telephones

Symbol NetVision

Companion

DECT

Using Telephone Features, and finding prompt descriptions.

IP Telephony

Configuration Guide

Companion

Configuration Guide

DECT Installation and

Maintenance Guide

Telephony Features Handbook

P0609324 01

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Nortel Networks BCM1000 manual Operations documentation

Contents

Released with BCM Copyright 2004 Nortel Networks TrademarksP0609324 Safety Installation and Maintenance GuideNorth American Regulatory Information Enhanced 911 Configuration Radio-frequency InterferenceTelecommunication registration Network Connection Hearing Aid CompatibilityElectromagnetic Compatibility Telephone Company Registration Use of a Music Source Rights of the Telecommunications CompanyRepairs Canadian Regulations please read carefully US Regulations please read carefully Federal Communications Commission FCC Notice Ringer Equivalence Number Hearing AidsProgramming Emergency Numbers Important Safety Instructions EMI/EMC FCC Part Use International Regulatory Information Additional Safety Information Safety Limited Warranty Exclusions Warranty Repair Services After Warranty Service Contents Contents Chapter Telephony hardware Chapter Selecting the media bay modules for your system Chapter Setting media bay module DIP switches Chapter Wiring the modules Chapter Troubleshooting Chapter Adding or replacing a cooling fan Media bay module combinations Figures Rear of Gatm module, showing DIP switch locations Figures Figures Tables Tables Upgrade notes Preface Symbols used in this guide Preface Text conventions Acronyms DNS Related publications System documentation map Installation documentation Operations documentation Call Management documentation Unified Manager and hardware maintenance documentation Multi-site Administration Network Configuration Manager How to get help Preface P0609324 Chapter Introducing the Business Communications Manager Business Communications Manager system components Computer components Hardware componentsIntroducing the Business Communications Manager Basic BCM1000 base unit specifications BCM1000 interior components for standard system pre-2.5 Power supply Fan Introducing the Business Communications Manager Telephony components Introducing the Business Communications Manager Media Services Card Data networking components MSC IP call processing hardware Connection ports BCM1000 external points of connection BCM1000 LEDs BCM1000 operational LEDs Telephony features and options System options CallPilot Reference Guide Data features LAN CTE Configuration Guide Refer to , Installing the BCM1000, on Business Communications Manager expansion unit DS256 connector on a BCM1000 and a BCM1000e Installation process overview Installation and initialization overview Installation overview Chapter Telephony hardware Media bay module common features Module Power and Status LED statesLED state Power Status LEDs Power connections LED state Power Status Green LEDFlashing Off DIP switches DIP switch positions on the modules Trunk media bay modules Trunk media bay modulesModule type What it does Special notes Digital Trunk media bay module Front viewDTM LED functions LED label Function Global Analog Trunk Module Gatm GATM4/GATM8 module faceplate Caller ID Trunk media bay module North American systems only Basic Rate Interface media bay module CTM and CTM8 LEDs and jacks Station media bay modules Station modulesModule type What it does Availability Digital Station media bay module Faceplates of DSM 16/DSM 16+ and DSM 32/DSM32+ 4X16 media bay module Analog Station media bay module Global Analog Station media bay module ASM8+ ASM 8 front view Specialized media bay modules Dect media bay moduleRegion-specific application Specialized modules Dect faceplate with eight RJ45 connectors Fiber Expansion media bay module Telephones and adapters Not shown Nortel IP telephones Auxiliary equipment Portable systems Companion system componentsDect system components BST 7406 system components NetVision system components Computer specifications Chapter Auxiliary requirementsSecurity changes Browser requirements Auxiliary requirements Using an Http Proxy server Preloading Java class files on your workstationOptimizing Unified Manager speed Auxiliary requirements P0609324 Chapter Selecting the media bay modules for your system Process for determining modules Selecting the trunk media bay modules Selecting the media bay modules for your systemDetermining trunk module requirements An example Selecting the station media bay modules Station media bay modules required Upgrading from an existing Norstar system Determining system capacityUnderstanding DS30 bus blocks Changing the DS30 split Explaining Double Density DS30 bus model Setting Offsets Determining module DS30 bus requirements Channel split 2/6 default Matching modules to DS30 bus capacityType of module Number required DS30 bus/offsets required Selecting the media bay modules for your system P0609324 Chapter Installing the BCM1000 Preparation checklistEnvironment checklist Internal wiring requirements Installing the BCM1000Electrical requirements Digital loop System equipment and supplies Basic hardwareOptional equipment Analog loop Equipment for Installing the BCM1000 Companion equipmentOther cordless systems Installing the BCM1000 in a rack Attaching the rack mounting brackets Installing the BCM1000 into the rack Fasten the BCM1000 to the equipment rack P0609324 Installing the BCM1000 on the wall Attaching the mounting brackets to the BCM1000 Mount the BCM1000 on the wall Installing the BCM1000 on a flat surface Replacing your BCM1000 hardware Chapter Installing the BCM1000e expansion unit Installing the BCM1000e into a rackAttaching the mounting brackets Installing the BCM1000e expansion unit Attaching the BCM1000e to the rack Installing the BCM1000e on the wall Installing the BCM1000e on a flat surface Connecting the BCM1000e to the BCM1000 BCM1000 DS258 connector Installing the BCM1000e expansion unit P0609324 Chapter Setting media bay module DIP switches Rules for assigning DS30 bus blocks and offsets Setting media bay module DIP switches Choosing the assigned order for modules DS30 split Double-density example Determining module DIP switch settings DSM 32 4x16 ASM DTMOffset DS30 DIP switch settings Media bay module positioning DIP switch settings DS30 Media bay modulePositioning Setting the DIP switches on the modules Switches on the media bay module DTM switch settings Line and extension numbers for specific modules BRI switch settings DTM switch settings E1 and UK PRIBrim S/T switch settings CTM/GATM switch settings Gatm switch settings Country select P0609324 CTM/GATM DIP switch settings CTM/GATM4 and CTM8/GATM8 DS30 and offset switch settingsSelect Enter these switch settings To assign DS30 To assign these lines Country select DIP switch settings Global Analog Trunk Module DIP switch settings61-64 69-72 77-80 85-88 4X16 switch settings 4X16 switch settings SelectTo assign This Custom DN Range 107-110 Upgrade Bus # DNs 91-94 DS3099-102 301-316 381-396 115-118 New ASM 8/ASM8+ switch settings ASM8 settings for upgraded 2.5 systems and new 3.0 systemsSelect Enter these switch To assign these DNs Bus# Settings System New 3.0 system Upgraded to ASM8+ country switch settings DSM switch settings ASM8+ country select dip switch settingsTo assign these DNs to DSM16 or DSM 16+ DNs to DSM 32 or DSM 32+ DS30 03 253-268 253-284 DS30 04 269-284 269-300DS30 05 285-300 285-316 565-5803 DS30 06 To DSM 32+ Custom DN Connectors Range To assign these DNs to DSM 16+ =DSM1, B=DSM2 DSM 32+ connectors Select DS30 Bus #To DSM 16+ =top, B = bottom Dect switch settings Dect module settingsSelect Set the switches Use these DNs on DS30 Offset Custom DN range Newer FEM switch settings FEM switch settings Chapter Installing media bay modules Process map Installing a media bay module Installing media bay modules Shutting down the system Installing a media bay module Removing the front bezel Module daughter board wiring Reconnecting the equipment Replacing media bay modules Process map Replacing a media bay module Module Failure Installation/replacement troubleshooting Installing media bay modules P0609324 Chapter Starting the system Checking power and wiring Starting the system Checking system power and status LEDs confirm that BCM1000 is active BCM1000 LED states Connecting the data networking hardware Connecting the cards Connecting wiring to the LAN card Connect wiring to the WAN card Connect wiring to the modem card DB26 on WAN card Signal DB25 cableDB25 adapter cable North American Systems only DB26 on RS-422/EIA WAN card Signal Cable DB26 on WAN card Signal CableRS-422/EIA 530 adapter cable 35 Adapter Cable DB26 on DB15 WAN card Signal Cable Replacing the cardsDB15 X.21 adapter cable Setting initial system configurations Default IP settingsRequired data parameters Connecting when there is an IP address conflict Using a null modem serial cablePin Signal Serial port pinout Serial pinout Finding the configuration menus Main Menu Using an Ethernet crossover cable Ethernet crossover cable Regenerating keys after system replacement Entering the software keycodes Starting the system P0609324 Chapter Wiring the modules Module wiring warnings Wiring the modulesTrunk and station modules Connecting media bay modules to Service Providers To network To plugPin #/connection Gatm cable wiring diagram Connector pinout Line Pin Wire color Gatm module BRI RJ45 wiring array Pin #/connection System side Wiring media bay modules to internal connections Use and on DSM wiring chart Sets Pin Wire color Port 1st 2nd ASM wiring chart Pin Wire color Port Set FEM wiring Connecting the fiber cables Extension comparison chart Chapter Installing telephones and peripherals System telephonesAnalog terminal adapter Installing telephones and peripherals Central Answering Position CAP/eCAPTelephone port and DN cross-reference Pins Port Bus DNs Bus Pins Port DNs Second-level DNs DS 30 bus set to Full Double Density Installing an emergency telephone Installing IP telephones Installing radio-based portable systems Companion portable system legacy hardwareDect systems region specific T7406 Cordless Telephone Installation Guide provides T7406 cordless systems Installing telephones and peripherals P0609324 Chapter Installing Analog Terminal Adapters Understanding pre-installation requirements Installing Analog Terminal Adapters Analog transmission parameters North American systems, only Connecting an analog telephone Connecting a data device Connecting the ATA Telephone jack Mounting the ATA Testing insertion loss measurement Insertion loss from the CO to the analog telephone Configuring the ATA For analog device to CO measurement Installing Analog Terminal Adapters P0609324 Chapter Installing optional telephony equipment Auxiliary ringerAuxiliary ringer programming Customer supplied Connecting the paging system Installing optional telephony equipmentExternal paging system Music on hold specifications External music source Connecting the external music source External music source programming Chapter Troubleshooting Using the System Status Monitor to monitor LEDs Troubleshooting Under Diagnostics, click on System Status Monitor LED Display screen settings Emergency telephone does not functionAttribute Values Description Checking the wiring ATA 2 does not function Checking for dial tone at the ATA Checking for trunk line dial tone to the ATA Chapter Preparing hardware for maintenance or upgrades Special tools Preparing hardware for maintenance or upgrades Shutting down the system software Shutting down the system hardware Removing the top cover from the unit Restarting the system Removing the front bezelRestoring the system to operation Software restart Preparing hardware for maintenance or upgrades P0609324 Chapter Replacing the hard disk Single Disk Upgrading to Mirrored Disk System Mirrored diskRemove the damaged hard disk from the brackets Test all functions Removing the hard disk Replacing the hard disk Hard disk and screw locations 2.5 version hardware Remove the brackets from the hard disk Installing a new hard disk Connect the brackets to the hard disk single-disk system Mirrored hard disks Initializing the hard disk single-disk system, BCM 2.5/2.5.1 Platform Initialization Menu screen BCM 2.5/2.5.1 systems Profile screen Initializing the hard disk single-disk system, BCM Platform Initialization Menu screen MSC Initialization Menu screen Replacing the hard disk Main Menu screen BCM1000 Select 1 Initialize Universal Profile and press Enter System configuration start Quick start Installing the mirrored disk controller Base unit with RAID board, plus redundant power and fans Installing the RAID board Clip the RAID board onto the media bay module housing Connecting the RAID board RAID board LEDs on face of base unit Connecting RAID board ribbon cables Shows the location of these connectors on the RAID board Routing power for mirrored systems Power routing for 2.5 hardware Power routing for 2.0 hardware RAID board LEDs RAID board LED statesLED state Primary and Mirror LEDs Status LEDs HDD Mirror Settings Controlling and monitoring mirroring operations Or Temp. LED Indicate Problem Set up unit for Connect fanChapter Adding or replacing a cooling fan Operation Troubleshooting fan operation Removing a fan from the BCM1000Adding or replacing a cooling fan LED Label Description Green LED On Red LED On Only Remove the fan cable from motherboard pre-2.5 chassis Removing the fan BCM1000 version 2.5 single-fan model Installing piggy-backed fans Replacing the cooling fan Removing a fan from the BCM1000e Connect the redundant fan cable to the adapter FAN Replacing a fan into the BCM1000e Chapter Replacing a power supply Replacing a standard power supply Removing the standard power supply Replacing a power supply Installing a standard power supply Version 2.5 hardware Upgrading to a redundant power supply Power supply LEDAt least one power supply Requires attention Setting up the base unit System Status Monitor internal connectors Installing the redundant power supply Remove the knockout Attach the redundant power supply housing Power supply bracket screw Insert and attach the modules Replacing a redundant power supply module Removing the power module Replacing a power supply in an BCM1000e 122 BCM1000e, standard power supply interior connections BCM1000e, redundant power supply interior connections Replacing a power supply P0609324 Chapter Replacing data cards and processing hardware Replacing data cards Removing a data card Replacing data cards and processing hardwareBCM1000 PCI LED states Installing the card Install the LAN card Installation and Maintenance Guide Process Map PEC replacement Replacing PECs Removing PECs Installing a PEC Process Map Memory replacement Replacing memory Replacing memory Dimm chips Removing and replacing the DIMMs Replacing the clock/calendar battery Process Map Battery replacement overview Removing the clock/calendar battery Removing the clock/calendar battery Installing the new battery Replacing data cards and processing hardware P0609324 Chapter Moving and replacing telephones Determining the status of a telephoneMoving and replacing telephones Moving telephones Replacing telephones with different models Status of the replaced telephone Moving and replacing telephones P0609324 Appendix a System region attributes Core software and regionsCore software, defined by region and carrier profile Brazil Caribbean Denmark Australia Hong Kong France Languages Caller ID displays Companding law by regionCompanding law Companding Law Mu-law Isdn line services Isdn line servicesIsdn services, by Protocol Protocol Available Isdn services Mobility services by region Mobility services, by regionMedia bay module availability by region Module availability, by profile PRI line protocol support, by region PRI line protocol supported, by regionRegion BRI T side BRI S side Trunk availability by region Trunk availability, by regionCountry Specific DASS2 Dpnss Mcdn BRI and PRI line types BRI and PRI line types DTM and BRI modulesDigital trunk types Description Defining time zones by country and language Time/date formats based on languageLanguage/Country Time/Date format System defaults Region defaults Appendix a System region attributes Region defaults Utam Appendix a System region attributes P0609324 Appendix B Media bay module combinations Combining CTMs/GATMs and 4X16sCTMs/GATMs combined with 4X16 modules CTMs/GATM4s Fully-loaded setup DSM 32 settingsAppendix B Media bay module combinations DSM combined with 2 DTMs and 2 ASMs Fully loaded system using modules set to double density To DD ASM8+s DTMs Offset Offset 0, 1, 2 DSM settings Ports Switch setting DS30 Dect combinationsThree BRI modules, two DSM 32s and 1 Dect module Each heavily-outlined and shaded square Double density system with Dect module DTM DSM 32+ DSM16+ DS30Set to PRI Set to DD Bus # Offset 0 Ports Changing configurations System setupDS30 bus Set DNs and port numbers Cross referencing ports and DNs P0609324 Glossary Glossary Camp timeout Channel service unit CSUCall log Camp-on Companion Wireless Delayed Ring Transfer DRT to primeDigital Private Network Signaling System Dpnss Conference Disconnect supervision Disk mirroringDo Not Disturb Domain name Feature code Event messageExternal call External line Integrated Services Digital Network Isdn HandsfreeHandsfree HF Answerback Held Line Reminder Internet Protocol IP IP addressIP address server Kbyte Link Local Area Network LANMailbox Meridian 1 Isdn Primary Rate Interface Network Basic Input/Output System NetBIOS NetworkNetwork device Network DN Parallel port Peripheral Component Interconnect PCI SlotPersonal Speed Dial Pin-1 Quality of Service QoS Reference point signalling QsigRandom Access Memory RAM Remote access Station Auxiliary Power Supply Saps Restriction filterRead Only Memory ROM Router System speed dial code Target linesTelephony Application Program Interface Tapi Transfer Weighted Fair Queuing WFQ Voice Message CenterVoice over IP VoIP Wide Area Network WAN Glossary P0609324 Index Numerics Index BRI Clid CTM Installation and Maintenance Guide EMI/EMC RAID LAN CTE Installation and Maintenance Guide MSC PCI RPI Saps Tapi LAN CTE WAN