Nortel Networks BCM1000 manual

Part No. P0609324 01

March 16, 2004

Business Communications

Manager

BCM1000

Installation and Maintenance

Guide

Released with BCM 3.6

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Contents

Main Page North American Regulatory Information Safety Enhanced 911 Configuration Radio-frequency Interference Telecom m unica tion registration Network Conne ction Canada and US Hearing Aid Compatibi lity Electromag netic Compatibility Telephone Compa ny Registration Use of a Music Source Rights of the Tel ecommu nicatio ns Company Repairs Canadian Regulations - please read carefully Notice US Regulations - please read carefully Federal Communications Commission (FCC) Notice Ringer Equivalence Number Hearing Aids Programming Emergency Numbers EMI/EM C (FCC Part 15) Important Safety Instructions Installation Use International Regulator y Informat ion Safe ty Additional Safety Information Limited Warranty Exclusions Warranty Repair Services After Warranty Service Contents North Americ an Regulatory Inf ormation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 1 Introduc ing the Business Communications Manager . . . . . . . . . . . . . . . . 15 Page Chapter 4 Selecting the media bay modules for your system . . . . . . . . . . . . . . . . . . 57 Page Page Chapter 15 Prepa ring hardware for maintenance or upgrades. . . . . . . . . . . . . . . . . . 167 Page Media bay module combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 Figures Page Page Page Tables Page Preface Symbols used in this guide Text conventions Acronyms Page Related publications System document ation map Installation documentation Operations documentation Call Management documentation Unified Manager and hardware maintenance documentation Multi-site Administration: Network Configuration Manager How to ge t h e lp USA and Canada Presales Support (CSAN) EMEA (Europe, Middle East, Africa) CALA (Caribbean & Latin America) Page Chapter 1 Introducing the Business Communications Manager Business Communicati ons Manag er system components Computer components Hardware components Page Page Page Teleph ony componen ts Page Data networking components Media Services Card MSC IP call processing hardware Con n ecti o n po r ts BCM1000 LEDs Sy s tem options Telephony features and opti ons Page Data featu r es Business Communicati ons Manager expan sion unit Page Chapter 1 Introducing the Business Communications Manager 31 Installation process overview Figure 10 provides an overview of the install ation process de scribed in thi s book. Figu re 10 Installation and initialization overview Continued on next page . . . 32 Chapter 1 Introducing the Business Communications Manager Instal la t ion overv iew, continue d . . . Chapter 2 Telephony hardware Media bay module common features LEDs Chapter 2 Telephony hardware 35 Power connec tio ns Figu re 13 Rear of modules showing DS256 and power connectors DIP switches Chapter 2 Telephony hardware 37 Trunk media bay modules Tab le 3 Trunk media bay modules Di gital Tru n k med ia bay module Global Analog Trunk Module (GATM) Caller ID Trunk media bay module Basic Rate Interface media bay module 42 Chapter 2 Telephony hardware Sta tion media bay modules Table 5 Station modules Digital Station media bay module 4X16 media bay module Analog Station media bay module (Global) Analog Station media bay m odule (ASM8+) S peci alized media bay modules DECT media bay module (region-specific application) Fi be r Expansi o n med ia bay mo du l e Telephones and adapters Page Page Por table systems Com panion system components DECT system components BST 7406 system components NetVision system components Chapter 3 Auxiliary requirements Computer specifications Security changes Browser requirements Preloading Java class file s on your workstation Optimizing Unified Manager speed Using a n HTTP Pr oxy server Page Chapter 4 Selecting the media bay modules for your system Selecting the trunk media bay modules An example: Selecting the station media bay modules Upgrading from an existing Norstar system Determining syste m capacity Understanding DS30 bus blocks Changing the DS30 split Explaining Double Density Sett in g Off se ts Det er m ining mo du le D S 30 bu s re qu i rem en ts Figure 27 sh o ws ho w much of a DS30 b us each module require s. per DS30 Trunks (lines) Stations (extensions/DNs) Combination and specialized Page Page Chapter 5 Installing the BCM1000 Preparatio n che cklist Environment checklist Electrical requirements Inter n al wirin g r equir em ents Digital loop Analog loop System equipment and supplies Basic hardwa re Optional equipme nt Companion equipment Optional Companion equipment Equipment for Installing the BCM1000 C3050 CT2 Plus (Canada) C3050 Etiquette (USA) Installing the B CM1000 in a rack Attachi ng the rack mounting brackets Installing the BCM1000 into the rack Installing the BCM1000 on the wall Page Page Installing the B CM1000 on a flat surface Replacing your BCM1000 hardware Chapter 6 Installing the BCM1000e (expansion unit) Instal ling the BCM1000e into a rack Attaching the mounting brack ets Attaching the BCM1000e to the rack Installing the B CM1000e on the wall Installing the BCM1000e on a f lat surface Connectin g the BCM1000e to the BCM1000 Page Page Chapter 7 Setting media bay module DIP switches Rules for assigni ng DS30 bus blocks and offsets Notes abou t assigning modules Choosing the assigned order for m odules Chapter 7 Setting media bay module DIP switches 85 Figu re 37 Assigning the modules to the DS30 bus hierarchy 3/5 DS30 split 6 7* 86 Chapter 7 Setting media bay module DIP switches Figu re 38 Assigning double density modules to the DS30 bus hierarchy Partial Double Density Double-density example (system configured as PDD) Dete r m ining modu le DI P s wit c h set tings Page Setting the DIP switches on the modules Line and extension numbers for specific modules Table 14 shows the switch settings for each DS30 bus, and the resulting line assignme nts. DTM switch settings 92 Chapter 7 Setting media bay module DIP switches Table 15 shows the switch sett ings for each DS30 bus, and the resulting line assignme nts. BRI switch settings Table 15 DTM switch settings (E1 and UK PRI) Table 16 BRIM S/T switch settings CTM/GATM switch settings Page CTM/GATM DIP switch settings Country select DIP switch settings 4X16 switch settings Page ASM 8/ASM8+ switch settings 100 Chapter 7 Setting media bay module DIP switches ASM8+ country switch settings Table 20 ASM8 settings for upgraded 2.5 systems and new 3.0 systems (Continued) DSM switch sett in gs Page Page Page Chapter 7 Setting media bay module DIP switches 105 DECT switch set tings Table 26 DECT module settings 02 0on on on on on on 597-6243501-5323 03 0on on on on on 597-6243501-5323 04 0on on on on on 597-6243501-5323 05 0on on on on 597-6243501-5323 FEM switch settings Chapter 8 Installing media bay modules Shutting down the system Installing a media bay module Page Reconn ecti ng the equipment Replacing media bay modules Installation/re placement troubleshooting Page Chapter 9 Starting the syste m Checking power and wiring Chapter 9 Starting the system 117 Checking system power an d status Figu re 47 LEDs confirm that BCM1000 is active Table 28 BCM1000 LED states Page Connecting the data networking hardware Connecting the cards Connecting wiring to the LAN card Connect wiring to the WAN card Connect wiring to the modem card 122 Chapter 9 Starting the system Table 30 shows the wire connections for a RS-422/EIA 530 modem adapter cable Table 31 shows the wire connections for a V.35 adapter cable . Table 30 RS-422/EIA 530 adapter cable Table 31 V.35 Adapter Cable Chapter 9 Starting the system 123 Replacing the cards Table 32 DB15 X.21 adapter cable Setting initial system configurations Req uire d data para me ters Defau lt IP sett ings Connecting when there is an IP address conflict Using a null modem serial cable Setting up the null modem cable Finding the configuration menus Page Using an Ethernet crossover cable Setting the crossover connections Configuring your computer Connecting the Ethernet crossover cable Entering the software keycodes Regenerati ng keys after system replacement Page Chapter 10 Wiring the modules Module wiring warnings Do not connect any telephones to wiring that runs outside of the building. Connecting media bay modules to Service Providers 134 Chapter 10 Wiring the modules *AUX Figu re 55 GATM cable wiring diagram Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 Page Wiring media bay modules to internal connections Chapter 10 Wiring the modules 137 Table 34 DSM wiring chart Figure 57 Wiring for DSM 16, 4X16, and DSM 32 26 White-Blue X01 117 Page FE M wir i ng Connecting the fiber cables 140 Chapter 10 Wiring the modules Table 36 Extension comparison chart Chapter 11 Installing telephones and peripherals Sy s t em tele phones Analog terminal adapter Central Answering Position (CAP/eCAP) Telephone port and DN cross-reference Chapter 11 Installing telephones and peripherals 143 Table 37 Cross referencing ports and DNs on a 2.5 system upgraded to 3.0 or newer software 144 Chapter 11 Installing telephones and peripherals Table 38 Cross referencing ports and DNs on a new version 3.0 or newer system Installing an emergency telephone Ins tal li ng IP te le ph one s Installing radio-based portable systems Companion portable system ( legacy hardware) DECT systems (region specific) T7406 cordless systems Page Chapter 12 Installing Analog Terminal Adapters Understanding pre-instal lation requirements Page Connecting an analog telephone Connecting a data device Connectin g the ATA 2 Mounting t he ATA 2 Testing insertion loss measurement For CO to analog device measurement For analog device to CO measurement Co nf i gur ing the ATA 2 Page Chapter 13 Installing optional telephony equipment Auxiliary ringer (customer supplied) Auxiliary ringer programming External paging system (custo mer su pplied) Connecting the paging system External music source (customer supp lied) Music on hold specifications Connecti n g the external music source External music source programmin g Chapter 14 Troubleshooting Using the System Status Monitor to monitor LEDs Page Emergency telephone does not function ATA 2 does not function Checking the wiring Checking for dial tone at the ATA 2 Checking for trunk line dial tone t o the ATA 2 Chapter 15 Preparing hardware for maintenance or upgrades Special tools Shutti ng dow n the s ystem software Shutting down the system hardware Removing the top cover from the unit Removing t he front bezel Restarti ng the system Restoring t h e system to operation Softwar e restart Page 173 Chapter 16 Replacing the hard disk Figu re 76 Process map: Hard disk replacement Removing the hard disk Page Page Installing a new hard disk Page Initializing the hard disk (single-disk system, BCM 2.5/2.5.1) Page Page Initializing the h ard disk (single-disk system, BCM 3.0) Page Initializing the h ard disk (si ngle-disk system BCM 3.0.1 and newer systems) Page Page Page Page Installing the mirrored disk controller Installing the RAID board Connecting the RAID board Connecting RAID board ribbon cables Routing power for mirrored systems Power routing for 2.5 ha rdware Power routing for 2.0 hardware RAID board LEDs 196 Chapter 16 Replacing the hard disk Contr olling and monitoring mirroring ope r ati ons Tab le 41 HDD Mirror Settings Chapter 17 Adding or replacing a cooling fan Tro ubleshooting f an ope r a tion Removing a fan from the BC M1000 Page Page Replacin g the cooling fan Removing a fan from the BCM1000e Page Replaci ng a fan into the BC M1000e Chapter 18 Replacing a power supply Replacing a stan dard power supply Removing the st andard power supply Installing a standard power supply 208 Chapter 18 Replacing a power supply 8Moni t or the p owe r LED . Refe r to Table 43. Figu re 115 Process Map: Upgrading to a redundant power supply Upgr a ding to a redundant powe r su pply Table 43 Power supply LED Sett i n g up the ba se unit Installing the redundant power supply 5Insert the power supply bracket and secure it with a screw. Refer to Figure 119. Page Replacing a redundant power supply module Replacing a power supply in an BCM1000e Page Page Chapter 19 Replacing data cards and processing hardware Replacing data card s Removing a data card Installing the card Replacing PECs Removing PECs Installing a PEC Replacing memory Replacing memory DIMM chips Replacing the clock/calendar battery Removing the clock/calendar battery Installing the new battery Page Chap ter 20 Moving and replacing telephones Dete r m ining the status of a tel e phone Moving teleph ones Replacing telephones with different models Status of the replaced telephone Page Appendix A System region attributes Core software and regions Languages Appendix A System region attributes 235 Caller ID displays Companding law by region Table 137 shows the companding law used for each region. Table 137 Companding law 236 Appendix A System region attributes ISDN line services Table 138 ISDN line services Tab le 139 ISDN services, by Protocol Mobility services by region Media bay module availability by region 238 Appendix A System region attributes PRI l ine p rotoc ol su pport , by re gio n Table 142 PRI line protocol supported, by region Appendix A System region attributes 239 Trunk availability by region Tab le 143 Trunk availability, by region 240 Appendix A System region attributes Table 144 PRI line protocol supported, by region Appendix A System region attributes 241 BRI and PRI line types Table 145 BRI and PRI line types (DTM and BRI modules) Defining time zones by country and language Appendix A System region attributes 243 Sy s t em de f a ults Tab le 147 Region defaults 244 Appendix A System region attributes Tab le 147 Region defaults (Continued) Appendix A System region attributes 245 Tab le 147 Region defaults (Continued) Page Appendix B Media bay module combinations Combining CTM s/GATMs an d 4X16 s 248 Appendix B Media bay module combinations Fully-loade d setup Table 2 DSM combined with 2 DTMs and 2 ASMs Appendix B Media bay module combinations 249 Tab le 3 Fully loaded system using modules set to double density 250 Appendix B Media bay module combinations DECT combinations Table 4 Three BRI modules, two DSM 32s and 1 DECT module Appendix B Media bay module combinations 251 Table 5 demonstrates a double density combination, i ncluding the switch settings for each module. Table 5 Double density system with DECT module Changing configurations System setup Appendix B Media bay module combinations 253 Set D N s and po r t n um b e r s Table 6 Cross referencing ports and DNs Page Glossary Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Index Numerics A B C D E F G H I J K L M N O P Q R S T Page U V W