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Nortel Networks BCM1000 manual Call Management documentation

Models: BCM1000

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Preface 11

Call Management documentation

System Management and Maintenance

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Voice Mail and Call Management Applications


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Call Detail Recording System Administration Guide

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Interactive Voice Response Installation and Configuration Guide

Installation and Maintenance Guide

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Nortel Networks BCM1000 manual Call Management documentation

Contents

Released with BCM Trademarks Copyright 2004 Nortel NetworksP0609324 Installation and Maintenance Guide SafetyNorth American Regulatory Information Radio-frequency Interference Enhanced 911 ConfigurationTelecommunication registration Hearing Aid Compatibility Network ConnectionElectromagnetic Compatibility Telephone Company RegistrationRights of the Telecommunications Company Use of a Music SourceRepairs Canadian Regulations please read carefullyFederal Communications Commission FCC Notice US Regulations please read carefullyHearing Aids Ringer Equivalence NumberProgramming Emergency Numbers EMI/EMC FCC Part Important Safety InstructionsUse International Regulatory Information Safety Additional Safety InformationExclusions Limited WarrantyAfter Warranty Service Warranty Repair ServicesContents Chapter Telephony hardware ContentsChapter Selecting the media bay modules for your system Chapter Setting media bay module DIP switches Chapter Wiring the modules Chapter Troubleshooting Chapter Adding or replacing a cooling fan Media bay module combinations Figures Rear of Gatm module, showing DIP switch locations Figures Figures Tables Tables Preface Upgrade notesPreface Symbols used in this guideAcronyms Text conventionsDNS Related publications System documentation map Installation documentation Operations documentation Call Management documentation Multi-site Administration Network Configuration Manager Unified Manager and hardware maintenance documentationHow to get help Preface P0609324 Business Communications Manager system components Chapter Introducing the Business Communications ManagerHardware components Computer componentsIntroducing the Business Communications Manager BCM1000 interior components for standard system pre-2.5 Basic BCM1000 base unit specificationsPower supply Fan Introducing the Business Communications Manager Telephony components Introducing the Business Communications Manager Data networking components Media Services CardMSC IP call processing hardware BCM1000 external points of connection Connection portsBCM1000 operational LEDs BCM1000 LEDsSystem options Telephony features and optionsCallPilot Reference Guide LAN CTE Configuration Guide Data featuresBusiness Communications Manager expansion unit Refer to , Installing the BCM1000, onDS256 connector on a BCM1000 and a BCM1000e Installation and initialization overview Installation process overviewInstallation overview Chapter Telephony hardware Module Power and Status LED states Media bay module common featuresLED state Power Status LEDsLED state Power Status Green LED Power connectionsFlashing OffDIP switch positions on the modules DIP switchesTrunk media bay modules Trunk media bay modulesModule type What it does Special notes Front view Digital Trunk media bay moduleDTM LED functions LED label FunctionGATM4/GATM8 module faceplate Global Analog Trunk Module GatmNorth American systems only Caller ID Trunk media bay moduleCTM and CTM8 LEDs and jacks Basic Rate Interface media bay moduleStation modules Station media bay modulesModule type What it does Availability Faceplates of DSM 16/DSM 16+ and DSM 32/DSM32+ Digital Station media bay moduleAnalog Station media bay module 4X16 media bay moduleASM 8 front view Global Analog Station media bay module ASM8+Dect media bay module Specialized media bay modulesRegion-specific application Specialized modulesFiber Expansion media bay module Dect faceplate with eight RJ45 connectorsNot shown Telephones and adaptersNortel IP telephones Auxiliary equipment Companion system components Portable systemsDect system components NetVision system components BST 7406 system componentsChapter Auxiliary requirements Computer specificationsSecurity changes Auxiliary requirements Browser requirementsPreloading Java class files on your workstation Using an Http Proxy serverOptimizing Unified Manager speed Auxiliary requirements P0609324 Process for determining modules Chapter Selecting the media bay modules for your systemSelecting the media bay modules for your system Selecting the trunk media bay modulesDetermining trunk module requirements An example Station media bay modules required Selecting the station media bay modulesDetermining system capacity Upgrading from an existing Norstar systemUnderstanding DS30 bus blocks Changing the DS30 splitDS30 bus model Explaining Double DensitySetting Offsets Determining module DS30 bus requirements Matching modules to DS30 bus capacity Channel split 2/6 defaultType of module Number required DS30 bus/offsets required Selecting the media bay modules for your system P0609324 Preparation checklist Chapter Installing the BCM1000Environment checklist Installing the BCM1000 Internal wiring requirementsElectrical requirements Digital loopBasic hardware System equipment and suppliesOptional equipment Analog loopCompanion equipment Equipment for Installing the BCM1000Other cordless systems Attaching the rack mounting brackets Installing the BCM1000 in a rackFasten the BCM1000 to the equipment rack P0609324 Installing the BCM1000 into the rackInstalling the BCM1000 on the wall Attaching the mounting brackets to the BCM1000 Mount the BCM1000 on the wall Replacing your BCM1000 hardware Installing the BCM1000 on a flat surfaceInstalling the BCM1000e into a rack Chapter Installing the BCM1000e expansion unitAttaching the mounting brackets Attaching the BCM1000e to the rack Installing the BCM1000e expansion unitInstalling the BCM1000e on the wall Connecting the BCM1000e to the BCM1000 Installing the BCM1000e on a flat surfaceBCM1000 DS258 connector Installing the BCM1000e expansion unit P0609324 Rules for assigning DS30 bus blocks and offsets Chapter Setting media bay module DIP switchesChoosing the assigned order for modules Setting media bay module DIP switchesDS30 split Double-density example DSM 32 4x16 ASM DTM Determining module DIP switch settingsOffset DS30 Media bay module positioning DIP switch settingsMedia bay module DIP switch settings DS30Positioning Switches on the media bay module Setting the DIP switches on the modulesLine and extension numbers for specific modules DTM switch settingsDTM switch settings E1 and UK PRI BRI switch settingsBrim S/T switch settings CTM/GATM switch settings Country select P0609324 Gatm switch settingsCTM/GATM4 and CTM8/GATM8 DS30 and offset switch settings CTM/GATM DIP switch settingsSelect Enter these switch settings To assign DS30 To assign these linesGlobal Analog Trunk Module DIP switch settings Country select DIP switch settings61-64 69-72 77-80 85-88 4X16 switch settings Select 4X16 switch settingsTo assign This Custom DN RangeBus # DNs 91-94 DS30 107-110 Upgrade99-102 301-316 381-396 115-118 NewASM8 settings for upgraded 2.5 systems and new 3.0 systems ASM 8/ASM8+ switch settingsSelect Enter these switch To assign these DNs Bus# Settings System New 3.0 system Upgraded toASM8+ country switch settings ASM8+ country select dip switch settings DSM switch settingsTo assign these DNs to DSM16 or DSM 16+ DNs to DSM 32 or DSM 32+DS30 04 269-284 269-300 DS30 03 253-268 253-284DS30 05 285-300 285-316 565-5803 DS30 06To assign these DNs to DSM 16+ =DSM1, B=DSM2 To DSM 32+ Custom DN Connectors RangeSelect DS30 Bus # DSM 32+ connectorsTo DSM 16+ =top, B = bottomDect module settings Dect switch settingsSelect Set the switches Use these DNs on DS30 Offset Custom DN range NewerFEM switch settings FEM switch settingsProcess map Installing a media bay module Chapter Installing media bay modulesShutting down the system Installing media bay modulesRemoving the front bezel Installing a media bay moduleModule daughter board wiring Reconnecting the equipment Process map Replacing a media bay module Module Failure Replacing media bay modulesInstallation/replacement troubleshooting Installing media bay modules P0609324 Chapter Starting the system Starting the system Checking power and wiringLEDs confirm that BCM1000 is active Checking system power and statusBCM1000 LED states Connecting the cards Connecting the data networking hardwareConnect wiring to the WAN card Connecting wiring to the LAN cardDB26 on WAN card Signal DB25 cable Connect wiring to the modem cardDB25 adapter cable North American Systems onlyDB26 on WAN card Signal Cable DB26 on RS-422/EIA WAN card Signal CableRS-422/EIA 530 adapter cable 35 Adapter CableReplacing the cards DB26 on DB15 WAN card Signal CableDB15 X.21 adapter cable Default IP settings Setting initial system configurationsRequired data parameters Using a null modem serial cable Connecting when there is an IP address conflictPin Signal Serial port pinout Serial pinoutFinding the configuration menus Main Menu Ethernet crossover cable Using an Ethernet crossover cableEntering the software keycodes Regenerating keys after system replacementStarting the system P0609324 Chapter Wiring the modules Wiring the modules Module wiring warningsTrunk and station modules To network To plug Connecting media bay modules to Service ProvidersPin #/connection Connector pinout Line Pin Wire color Gatm module Gatm cable wiring diagramPin #/connection System side BRI RJ45 wiring arrayUse and on Wiring media bay modules to internal connectionsSets Pin Wire color Port 1st 2nd DSM wiring chartPin Wire color Port Set ASM wiring chartConnecting the fiber cables FEM wiringExtension comparison chart System telephones Chapter Installing telephones and peripheralsAnalog terminal adapter Central Answering Position CAP/eCAP Installing telephones and peripheralsTelephone port and DN cross-reference Bus DNs Pins PortSecond-level DNs DS 30 bus set to Full Double Density Bus Pins Port DNsInstalling IP telephones Installing an emergency telephoneCompanion portable system legacy hardware Installing radio-based portable systemsDect systems region specific T7406 cordless systems T7406 Cordless Telephone Installation Guide providesInstalling telephones and peripherals P0609324 Understanding pre-installation requirements Chapter Installing Analog Terminal AdaptersAnalog transmission parameters North American systems, only Installing Analog Terminal AdaptersConnecting a data device Connecting an analog telephoneTelephone jack Connecting the ATAMounting the ATA Insertion loss from the CO to the analog telephone Testing insertion loss measurementFor analog device to CO measurement Configuring the ATAInstalling Analog Terminal Adapters P0609324 Auxiliary ringer Chapter Installing optional telephony equipmentAuxiliary ringer programming Customer suppliedInstalling optional telephony equipment Connecting the paging systemExternal paging system External music source Music on hold specificationsExternal music source programming Connecting the external music sourceChapter Troubleshooting Troubleshooting Using the System Status Monitor to monitor LEDsUnder Diagnostics, click on System Status Monitor Emergency telephone does not function LED Display screen settingsAttribute Values Description ATA 2 does not function Checking the wiringChecking for trunk line dial tone to the ATA Checking for dial tone at the ATASpecial tools Chapter Preparing hardware for maintenance or upgradesShutting down the system software Preparing hardware for maintenance or upgradesRemoving the top cover from the unit Shutting down the system hardwareRemoving the front bezel Restarting the systemRestoring the system to operation Software restart Preparing hardware for maintenance or upgrades P0609324 Single Disk Upgrading to Mirrored Disk System Mirrored disk Chapter Replacing the hard diskRemove the damaged hard disk from the brackets Test all functionsReplacing the hard disk Removing the hard diskHard disk and screw locations 2.5 version hardware Remove the brackets from the hard disk Connect the brackets to the hard disk single-disk system Installing a new hard diskMirrored hard disks Initializing the hard disk single-disk system, BCM 2.5/2.5.1 Platform Initialization Menu screen BCM 2.5/2.5.1 systems Profile screen Platform Initialization Menu screen Initializing the hard disk single-disk system, BCMMSC Initialization Menu screen Replacing the hard disk BCM1000 Main Menu screenSelect 1 Initialize Universal Profile and press Enter System configuration start Quick start Base unit with RAID board, plus redundant power and fans Installing the mirrored disk controllerClip the RAID board onto the media bay module housing Installing the RAID boardRAID board LEDs on face of base unit Connecting the RAID boardShows the location of these connectors on the RAID board Connecting RAID board ribbon cablesPower routing for 2.5 hardware Routing power for mirrored systemsPower routing for 2.0 hardware RAID board LED states RAID board LEDsLED state Primary and Mirror LEDs Status LEDs Controlling and monitoring mirroring operations HDD Mirror SettingsSet up unit for Connect fan Or Temp. LED Indicate ProblemChapter Adding or replacing a cooling fan OperationRemoving a fan from the BCM1000 Troubleshooting fan operationAdding or replacing a cooling fan LED Label Description Green LED On Red LED On OnlyRemove the fan cable from motherboard pre-2.5 chassis Removing the fan BCM1000 version 2.5 single-fan model Replacing the cooling fan Installing piggy-backed fansConnect the redundant fan cable to the adapter Removing a fan from the BCM1000eFAN Replacing a fan into the BCM1000e Replacing a standard power supply Chapter Replacing a power supplyReplacing a power supply Removing the standard power supplyVersion 2.5 hardware Installing a standard power supplyPower supply LED Upgrading to a redundant power supplyAt least one power supply Requires attention System Status Monitor internal connectors Setting up the base unitRemove the knockout Installing the redundant power supplyPower supply bracket screw Attach the redundant power supply housingInsert and attach the modules Removing the power module Replacing a redundant power supply module122 BCM1000e, standard power supply interior connections Replacing a power supply in an BCM1000eBCM1000e, redundant power supply interior connections Replacing a power supply P0609324 Replacing data cards Chapter Replacing data cards and processing hardwareReplacing data cards and processing hardware Removing a data cardBCM1000 PCI LED states Install the LAN card Installation and Maintenance Guide Installing the cardReplacing PECs Process Map PEC replacementRemoving PECs Installing a PEC Replacing memory Process Map Memory replacementRemoving and replacing the DIMMs Replacing memory Dimm chipsProcess Map Battery replacement overview Replacing the clock/calendar batteryRemoving the clock/calendar battery Removing the clock/calendar batteryInstalling the new battery Replacing data cards and processing hardware P0609324 Determining the status of a telephone Chapter Moving and replacing telephonesMoving and replacing telephones Moving telephones Status of the replaced telephone Replacing telephones with different modelsMoving and replacing telephones P0609324 Core software and regions Appendix a System region attributesCore software, defined by region and carrier profile Brazil Caribbean Denmark Australia Hong Kong FranceLanguages Companding law by region Caller ID displaysCompanding law Companding Law Mu-lawIsdn line services Isdn line servicesIsdn services, by Protocol Protocol Available Isdn servicesMobility services, by region Mobility services by regionMedia bay module availability by region Module availability, by profilePRI line protocol supported, by region PRI line protocol support, by regionRegion BRI T side BRI S side Trunk availability, by region Trunk availability by regionCountry SpecificDASS2 Dpnss Mcdn BRI and PRI line types DTM and BRI modules BRI and PRI line typesDigital trunk types Description Time/date formats based on language Defining time zones by country and languageLanguage/Country Time/Date format Region defaults System defaultsAppendix a System region attributes Region defaults Utam Appendix a System region attributes P0609324 Combining CTMs/GATMs and 4X16s Appendix B Media bay module combinationsCTMs/GATMs combined with 4X16 modules CTMs/GATM4sDSM 32 settings Fully-loaded setupAppendix B Media bay module combinations DSM combined with 2 DTMs and 2 ASMsTo DD ASM8+s DTMs Offset Offset 0, 1, 2 DSM settings Ports Fully loaded system using modules set to double densityDect combinations Switch setting DS30Three BRI modules, two DSM 32s and 1 Dect module Each heavily-outlined and shaded squareDTM DSM 32+ DSM16+ DS30 Double density system with Dect moduleSet to PRI Set to DD Bus # Offset 0 PortsSystem setup Changing configurationsDS30 bus Cross referencing ports and DNs Set DNs and port numbersP0609324 Glossary Glossary Channel service unit CSU Camp timeoutCall log Camp-onDelayed Ring Transfer DRT to prime Companion WirelessDigital Private Network Signaling System Dpnss ConferenceDisk mirroring Disconnect supervisionDo Not Disturb Domain nameEvent message Feature codeExternal call External lineHandsfree Integrated Services Digital Network IsdnHandsfree HF Answerback Held Line ReminderIP address Internet Protocol IPIP address server KbyteLocal Area Network LAN LinkMailbox Meridian 1 Isdn Primary Rate InterfaceNetwork Network Basic Input/Output System NetBIOSNetwork device Network DNPeripheral Component Interconnect PCI Slot Parallel portPersonal Speed Dial Pin-1Reference point signalling Qsig Quality of Service QoSRandom Access Memory RAM Remote accessRestriction filter Station Auxiliary Power Supply SapsRead Only Memory ROM RouterTarget lines System speed dial codeTelephony Application Program Interface Tapi TransferVoice Message Center Weighted Fair Queuing WFQVoice over IP VoIP Wide Area Network WANGlossary P0609324 Numerics IndexBRI IndexClid CTM Installation and Maintenance Guide EMI/EMC RAID LAN CTE Installation and Maintenance Guide MSC PCI RPI Saps Tapi LAN CTE WAN