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Nortel Networks BCM1000 manual Lan Cte

Models: BCM1000

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278Index

the BCM1000 in a rack 72

Integrated QoS Routing 28

internal components, BCM1000 17, 18

internal wiring requirements 68

International components 48, 50

internet

network routing software 28 PC requirements 53

intranet telephony 26

IP address configuring the PC 128 connecting the hardware 119 default 124

required parameters 124 subnet mask 119

IP telephone

i2050 soft phone 26 install chart 145 overview 26, 49

VoIP Gateway application 26

ip telephone

changing the DS30 split 61

IP telephones

NetVision cordless telephones 49 NetVision system components 52

ISDN

BRI overview 20

line services, by region 236 trunk module 41

J

jack

external paging 23 page relay 23

K

keycode

Call Center 27

Call Center Agents 26 Call Center Reporting 27 entering 129

fax

Fax Mail 27

LAN CTE

Multimedia Call Center 28 Professional Call Center 27 software 26

VoIP Gateway 26

KIM

T7316E 48

KIM (Key Indicator Modules) 142

knockout plate 210

L

LAN card

connecting with default IP address 124 Ethernet crossover cable 128 inserting card 219

installing 219 overview 22 removing 218 wiring 120

LAN CTE, overview 28

language

by region 234

South and Central America 234

latch 109

LEDs BCM1000 25 fan 198 flashing 117

module troubleshooting 113 monitor at startup 111

off 117

PCI device (LAN card) 218 power supply 208

power supply module 212 solid green 117, 198 solid red 117, 198

SSM board 199 states 117, 198

system status monitor 163

licence, music on hold 6

limitations

Companion, channel split 84

line

protocol by region 238

Line jack 121

line protocol, by region 238, 240

line services

ISDN support, by region 236

lines

BRI and PRI line types 241 module DIP switch settings 91 protocol by region 240

link protocol 124

local area network card 22

loop current 149

P0609324 01

Image 304

Nortel Networks BCM1000 manual Lan Cte

Contents

Released with BCM Trademarks Copyright 2004 Nortel NetworksP0609324 Installation and Maintenance Guide SafetyNorth American Regulatory Information Radio-frequency Interference Enhanced 911 ConfigurationTelecommunication registration Network Connection Hearing Aid CompatibilityElectromagnetic Compatibility Telephone Company RegistrationUse of a Music Source Rights of the Telecommunications CompanyRepairs Canadian Regulations please read carefullyUS Regulations please read carefully Federal Communications Commission FCC NoticeHearing Aids Ringer Equivalence NumberProgramming Emergency Numbers Important Safety Instructions EMI/EMC FCC PartUse International Regulatory Information Additional Safety Information SafetyLimited Warranty ExclusionsWarranty Repair Services After Warranty ServiceContents Contents Chapter Telephony hardwareChapter Selecting the media bay modules for your system Chapter Setting media bay module DIP switches Chapter Wiring the modules Chapter Troubleshooting Chapter Adding or replacing a cooling fan Media bay module combinations Figures Rear of Gatm module, showing DIP switch locations Figures Figures Tables Tables Upgrade notes PrefaceSymbols used in this guide PrefaceText conventions AcronymsDNS Related publications System documentation map Installation documentation Operations documentation Call Management documentation Unified Manager and hardware maintenance documentation Multi-site Administration Network Configuration ManagerHow to get help Preface P0609324 Chapter Introducing the Business Communications Manager Business Communications Manager system componentsHardware components Computer componentsIntroducing the Business Communications Manager Basic BCM1000 base unit specifications BCM1000 interior components for standard system pre-2.5Power supply Fan Introducing the Business Communications Manager Telephony components Introducing the Business Communications Manager Media Services Card Data networking componentsMSC IP call processing hardware Connection ports BCM1000 external points of connectionBCM1000 LEDs BCM1000 operational LEDsTelephony features and options System optionsCallPilot Reference Guide Data features LAN CTE Configuration GuideRefer to , Installing the BCM1000, on Business Communications Manager expansion unitDS256 connector on a BCM1000 and a BCM1000e Installation process overview Installation and initialization overviewInstallation overview Chapter Telephony hardware Media bay module common features Module Power and Status LED statesLED state Power Status LEDsPower connections LED state Power Status Green LEDFlashing OffDIP switches DIP switch positions on the modulesTrunk media bay modules Trunk media bay modulesModule type What it does Special notes Digital Trunk media bay module Front viewDTM LED functions LED label FunctionGlobal Analog Trunk Module Gatm GATM4/GATM8 module faceplateCaller ID Trunk media bay module North American systems onlyBasic Rate Interface media bay module CTM and CTM8 LEDs and jacksStation modules Station media bay modulesModule type What it does Availability Digital Station media bay module Faceplates of DSM 16/DSM 16+ and DSM 32/DSM32+4X16 media bay module Analog Station media bay moduleGlobal Analog Station media bay module ASM8+ ASM 8 front viewSpecialized media bay modules Dect media bay moduleRegion-specific application Specialized modulesDect faceplate with eight RJ45 connectors Fiber Expansion media bay moduleTelephones and adapters Not shownNortel IP telephones Auxiliary equipment Companion system components Portable systemsDect system components BST 7406 system components NetVision system componentsChapter Auxiliary requirements Computer specificationsSecurity changes Browser requirements Auxiliary requirementsPreloading Java class files on your workstation Using an Http Proxy serverOptimizing Unified Manager speed Auxiliary requirements P0609324 Chapter Selecting the media bay modules for your system Process for determining modulesSelecting the media bay modules for your system Selecting the trunk media bay modulesDetermining trunk module requirements An example Selecting the station media bay modules Station media bay modules requiredUpgrading from an existing Norstar system Determining system capacityUnderstanding DS30 bus blocks Changing the DS30 splitExplaining Double Density DS30 bus modelSetting Offsets Determining module DS30 bus requirements Matching modules to DS30 bus capacity Channel split 2/6 defaultType of module Number required DS30 bus/offsets required Selecting the media bay modules for your system P0609324 Preparation checklist Chapter Installing the BCM1000Environment checklist Internal wiring requirements Installing the BCM1000Electrical requirements Digital loopSystem equipment and supplies Basic hardwareOptional equipment Analog loopCompanion equipment Equipment for Installing the BCM1000Other cordless systems Installing the BCM1000 in a rack Attaching the rack mounting bracketsInstalling the BCM1000 into the rack Fasten the BCM1000 to the equipment rack P0609324Installing the BCM1000 on the wall Attaching the mounting brackets to the BCM1000 Mount the BCM1000 on the wall Installing the BCM1000 on a flat surface Replacing your BCM1000 hardwareInstalling the BCM1000e into a rack Chapter Installing the BCM1000e expansion unitAttaching the mounting brackets Installing the BCM1000e expansion unit Attaching the BCM1000e to the rackInstalling the BCM1000e on the wall Installing the BCM1000e on a flat surface Connecting the BCM1000e to the BCM1000BCM1000 DS258 connector Installing the BCM1000e expansion unit P0609324 Chapter Setting media bay module DIP switches Rules for assigning DS30 bus blocks and offsetsSetting media bay module DIP switches Choosing the assigned order for modulesDS30 split Double-density example DSM 32 4x16 ASM DTM Determining module DIP switch settingsOffset DS30 DIP switch settings Media bay module positioningMedia bay module DIP switch settings DS30Positioning Setting the DIP switches on the modules Switches on the media bay moduleDTM switch settings Line and extension numbers for specific modulesDTM switch settings E1 and UK PRI BRI switch settingsBrim S/T switch settings CTM/GATM switch settings Gatm switch settings Country select P0609324CTM/GATM DIP switch settings CTM/GATM4 and CTM8/GATM8 DS30 and offset switch settingsSelect Enter these switch settings To assign DS30 To assign these linesGlobal Analog Trunk Module DIP switch settings Country select DIP switch settings61-64 69-72 77-80 85-88 4X16 switch settings 4X16 switch settings SelectTo assign This Custom DN Range107-110 Upgrade Bus # DNs 91-94 DS3099-102 301-316 381-396 115-118 NewASM 8/ASM8+ switch settings ASM8 settings for upgraded 2.5 systems and new 3.0 systemsSelect Enter these switch To assign these DNs Bus# Settings System New 3.0 system Upgraded toASM8+ country switch settings DSM switch settings ASM8+ country select dip switch settingsTo assign these DNs to DSM16 or DSM 16+ DNs to DSM 32 or DSM 32+DS30 03 253-268 253-284 DS30 04 269-284 269-300DS30 05 285-300 285-316 565-5803 DS30 06To DSM 32+ Custom DN Connectors Range To assign these DNs to DSM 16+ =DSM1, B=DSM2DSM 32+ connectors Select DS30 Bus #To DSM 16+ =top, B = bottomDect switch settings Dect module settingsSelect Set the switches Use these DNs on DS30 Offset Custom DN range NewerFEM switch settings FEM switch settingsChapter Installing media bay modules Process map Installing a media bay moduleInstalling media bay modules Shutting down the systemInstalling a media bay module Removing the front bezelModule daughter board wiring Reconnecting the equipment Replacing media bay modules Process map Replacing a media bay module Module FailureInstallation/replacement troubleshooting Installing media bay modules P0609324 Chapter Starting the system Checking power and wiring Starting the systemChecking system power and status LEDs confirm that BCM1000 is activeBCM1000 LED states Connecting the data networking hardware Connecting the cardsConnecting wiring to the LAN card Connect wiring to the WAN cardConnect wiring to the modem card DB26 on WAN card Signal DB25 cableDB25 adapter cable North American Systems onlyDB26 on RS-422/EIA WAN card Signal Cable DB26 on WAN card Signal CableRS-422/EIA 530 adapter cable 35 Adapter CableReplacing the cards DB26 on DB15 WAN card Signal CableDB15 X.21 adapter cable Default IP settings Setting initial system configurationsRequired data parameters Connecting when there is an IP address conflict Using a null modem serial cablePin Signal Serial port pinout Serial pinoutFinding the configuration menus Main Menu Using an Ethernet crossover cable Ethernet crossover cableRegenerating keys after system replacement Entering the software keycodesStarting the system P0609324 Chapter Wiring the modules Wiring the modules Module wiring warningsTrunk and station modules To network To plug Connecting media bay modules to Service ProvidersPin #/connection Gatm cable wiring diagram Connector pinout Line Pin Wire color Gatm moduleBRI RJ45 wiring array Pin #/connection System sideWiring media bay modules to internal connections Use and onDSM wiring chart Sets Pin Wire color Port 1st 2ndASM wiring chart Pin Wire color Port SetFEM wiring Connecting the fiber cablesExtension comparison chart System telephones Chapter Installing telephones and peripheralsAnalog terminal adapter Central Answering Position CAP/eCAP Installing telephones and peripheralsTelephone port and DN cross-reference Pins Port Bus DNsBus Pins Port DNs Second-level DNs DS 30 bus set to Full Double DensityInstalling an emergency telephone Installing IP telephonesCompanion portable system legacy hardware Installing radio-based portable systemsDect systems region specific T7406 Cordless Telephone Installation Guide provides T7406 cordless systemsInstalling telephones and peripherals P0609324 Chapter Installing Analog Terminal Adapters Understanding pre-installation requirementsInstalling Analog Terminal Adapters Analog transmission parameters North American systems, onlyConnecting an analog telephone Connecting a data deviceConnecting the ATA Telephone jackMounting the ATA Testing insertion loss measurement Insertion loss from the CO to the analog telephoneConfiguring the ATA For analog device to CO measurementInstalling Analog Terminal Adapters P0609324 Chapter Installing optional telephony equipment Auxiliary ringerAuxiliary ringer programming Customer suppliedInstalling optional telephony equipment Connecting the paging systemExternal paging system Music on hold specifications External music sourceConnecting the external music source External music source programmingChapter Troubleshooting Using the System Status Monitor to monitor LEDs TroubleshootingUnder Diagnostics, click on System Status Monitor Emergency telephone does not function LED Display screen settingsAttribute Values Description Checking the wiring ATA 2 does not functionChecking for dial tone at the ATA Checking for trunk line dial tone to the ATAChapter Preparing hardware for maintenance or upgrades Special toolsPreparing hardware for maintenance or upgrades Shutting down the system softwareShutting down the system hardware Removing the top cover from the unitRemoving the front bezel Restarting the systemRestoring the system to operation Software restart Preparing hardware for maintenance or upgrades P0609324 Chapter Replacing the hard disk Single Disk Upgrading to Mirrored Disk System Mirrored diskRemove the damaged hard disk from the brackets Test all functionsRemoving the hard disk Replacing the hard diskHard disk and screw locations 2.5 version hardware Remove the brackets from the hard disk Installing a new hard disk Connect the brackets to the hard disk single-disk systemMirrored hard disks Initializing the hard disk single-disk system, BCM 2.5/2.5.1 Platform Initialization Menu screen BCM 2.5/2.5.1 systems Profile screen Initializing the hard disk single-disk system, BCM Platform Initialization Menu screenMSC Initialization Menu screen Replacing the hard disk Main Menu screen BCM1000Select 1 Initialize Universal Profile and press Enter System configuration start Quick start Installing the mirrored disk controller Base unit with RAID board, plus redundant power and fansInstalling the RAID board Clip the RAID board onto the media bay module housingConnecting the RAID board RAID board LEDs on face of base unitConnecting RAID board ribbon cables Shows the location of these connectors on the RAID boardRouting power for mirrored systems Power routing for 2.5 hardwarePower routing for 2.0 hardware RAID board LED states RAID board LEDsLED state Primary and Mirror LEDs Status LEDs HDD Mirror Settings Controlling and monitoring mirroring operationsOr Temp. LED Indicate Problem Set up unit for Connect fanChapter Adding or replacing a cooling fan OperationTroubleshooting fan operation Removing a fan from the BCM1000Adding or replacing a cooling fan LED Label Description Green LED On Red LED On OnlyRemove the fan cable from motherboard pre-2.5 chassis Removing the fan BCM1000 version 2.5 single-fan model Installing piggy-backed fans Replacing the cooling fanRemoving a fan from the BCM1000e Connect the redundant fan cable to the adapterFAN Replacing a fan into the BCM1000e Chapter Replacing a power supply Replacing a standard power supplyRemoving the standard power supply Replacing a power supplyInstalling a standard power supply Version 2.5 hardwarePower supply LED Upgrading to a redundant power supplyAt least one power supply Requires attention Setting up the base unit System Status Monitor internal connectorsInstalling the redundant power supply Remove the knockoutAttach the redundant power supply housing Power supply bracket screwInsert and attach the modules Replacing a redundant power supply module Removing the power moduleReplacing a power supply in an BCM1000e 122 BCM1000e, standard power supply interior connectionsBCM1000e, redundant power supply interior connections Replacing a power supply P0609324 Chapter Replacing data cards and processing hardware Replacing data cardsReplacing data cards and processing hardware Removing a data cardBCM1000 PCI LED states Installing the card Install the LAN card Installation and Maintenance GuideProcess Map PEC replacement Replacing PECsRemoving PECs Installing a PEC Process Map Memory replacement Replacing memoryReplacing memory Dimm chips Removing and replacing the DIMMsReplacing the clock/calendar battery Process Map Battery replacement overviewRemoving the clock/calendar battery Removing the clock/calendar batteryInstalling the new battery Replacing data cards and processing hardware P0609324 Determining the status of a telephone Chapter Moving and replacing telephonesMoving and replacing telephones Moving telephones Replacing telephones with different models Status of the replaced telephoneMoving and replacing telephones P0609324 Appendix a System region attributes Core software and regionsCore software, defined by region and carrier profile Brazil Caribbean Denmark Australia Hong Kong FranceLanguages Caller ID displays Companding law by regionCompanding law Companding Law Mu-lawIsdn line services Isdn line servicesIsdn services, by Protocol Protocol Available Isdn servicesMobility services by region Mobility services, by regionMedia bay module availability by region Module availability, by profilePRI line protocol supported, by region PRI line protocol support, by regionRegion BRI T side BRI S side Trunk availability by region Trunk availability, by regionCountry SpecificDASS2 Dpnss Mcdn BRI and PRI line types DTM and BRI modules BRI and PRI line typesDigital trunk types Description Time/date formats based on language Defining time zones by country and languageLanguage/Country Time/Date format System defaults Region defaultsAppendix a System region attributes Region defaults Utam Appendix a System region attributes P0609324 Appendix B Media bay module combinations Combining CTMs/GATMs and 4X16sCTMs/GATMs combined with 4X16 modules CTMs/GATM4sFully-loaded setup DSM 32 settingsAppendix B Media bay module combinations DSM combined with 2 DTMs and 2 ASMsFully loaded system using modules set to double density To DD ASM8+s DTMs Offset Offset 0, 1, 2 DSM settings PortsSwitch setting DS30 Dect combinationsThree BRI modules, two DSM 32s and 1 Dect module Each heavily-outlined and shaded squareDouble density system with Dect module DTM DSM 32+ DSM16+ DS30Set to PRI Set to DD Bus # Offset 0 PortsSystem setup Changing configurationsDS30 bus Set DNs and port numbers Cross referencing ports and DNsP0609324 Glossary Glossary Camp timeout Channel service unit CSUCall log Camp-onCompanion Wireless Delayed Ring Transfer DRT to primeDigital Private Network Signaling System Dpnss ConferenceDisconnect supervision Disk mirroringDo Not Disturb Domain nameFeature code Event messageExternal call External lineIntegrated Services Digital Network Isdn HandsfreeHandsfree HF Answerback Held Line ReminderInternet Protocol IP IP addressIP address server KbyteLink Local Area Network LANMailbox Meridian 1 Isdn Primary Rate InterfaceNetwork Basic Input/Output System NetBIOS NetworkNetwork device Network DNParallel port Peripheral Component Interconnect PCI SlotPersonal Speed Dial Pin-1Quality of Service QoS Reference point signalling QsigRandom Access Memory RAM Remote accessStation Auxiliary Power Supply Saps Restriction filterRead Only Memory ROM RouterSystem speed dial code Target linesTelephony Application Program Interface Tapi TransferWeighted Fair Queuing WFQ Voice Message CenterVoice over IP VoIP Wide Area Network WANGlossary P0609324 Index NumericsIndex BRIClid CTM Installation and Maintenance Guide EMI/EMC RAID LAN CTE Installation and Maintenance Guide MSC PCI RPI Saps Tapi LAN CTE WAN