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Nortel Networks BCM1000 manual Copyright 2004 Nortel Networks, Trademarks, P0609324

Models: BCM1000

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Copyright © 2004 Nortel Networks

All rights reserved.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS and Business Communications Manager, are trademarks of Nortel Networks NA Inc.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Symbol, Spectrum24, and NetVision are registered trademarks of Symbol Technologies, Inc.

All other trademarks and registered trademarks are the property of their respective owners.

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Nortel Networks BCM1000 manual Copyright 2004 Nortel Networks, Trademarks, P0609324

Contents

Released with BCM P0609324 Copyright 2004 Nortel NetworksTrademarks North American Regulatory Information SafetyInstallation and Maintenance Guide Telecommunication registration Enhanced 911 ConfigurationRadio-frequency Interference Electromagnetic Compatibility Network ConnectionHearing Aid Compatibility Telephone Company RegistrationRepairs Use of a Music SourceRights of the Telecommunications Company Canadian Regulations please read carefullyUS Regulations please read carefully Federal Communications Commission FCC NoticeProgramming Emergency Numbers Ringer Equivalence NumberHearing Aids Important Safety Instructions EMI/EMC FCC PartUse International Regulatory Information Additional Safety Information SafetyLimited Warranty ExclusionsWarranty Repair Services After Warranty ServiceContents Contents Chapter Telephony hardwareChapter Selecting the media bay modules for your system Chapter Setting media bay module DIP switches Chapter Wiring the modules Chapter Troubleshooting Chapter Adding or replacing a cooling fan Media bay module combinations Figures Rear of Gatm module, showing DIP switch locations Figures Figures Tables Tables Upgrade notes PrefaceSymbols used in this guide PrefaceText conventions AcronymsDNS Related publications System documentation map Installation documentation Operations documentation Call Management documentation Unified Manager and hardware maintenance documentation Multi-site Administration Network Configuration ManagerHow to get help Preface P0609324 Chapter Introducing the Business Communications Manager Business Communications Manager system componentsIntroducing the Business Communications Manager Computer componentsHardware components Basic BCM1000 base unit specifications BCM1000 interior components for standard system pre-2.5Power supply Fan Introducing the Business Communications Manager Telephony components Introducing the Business Communications Manager Media Services Card Data networking componentsMSC IP call processing hardware Connection ports BCM1000 external points of connectionBCM1000 LEDs BCM1000 operational LEDsTelephony features and options System optionsCallPilot Reference Guide Data features LAN CTE Configuration GuideRefer to , Installing the BCM1000, on Business Communications Manager expansion unitDS256 connector on a BCM1000 and a BCM1000e Installation process overview Installation and initialization overviewInstallation overview Chapter Telephony hardware LED state Power Status Media bay module common featuresModule Power and Status LED states LEDsFlashing Power connectionsLED state Power Status Green LED OffDIP switches DIP switch positions on the modulesModule type What it does Special notes Trunk media bay modulesTrunk media bay modules DTM LED functions Digital Trunk media bay moduleFront view LED label FunctionGlobal Analog Trunk Module Gatm GATM4/GATM8 module faceplateCaller ID Trunk media bay module North American systems onlyBasic Rate Interface media bay module CTM and CTM8 LEDs and jacksModule type What it does Availability Station media bay modulesStation modules Digital Station media bay module Faceplates of DSM 16/DSM 16+ and DSM 32/DSM32+4X16 media bay module Analog Station media bay moduleGlobal Analog Station media bay module ASM8+ ASM 8 front viewRegion-specific application Specialized media bay modulesDect media bay module Specialized modulesDect faceplate with eight RJ45 connectors Fiber Expansion media bay moduleTelephones and adapters Not shownNortel IP telephones Auxiliary equipment Dect system components Portable systemsCompanion system components BST 7406 system components NetVision system componentsSecurity changes Computer specificationsChapter Auxiliary requirements Browser requirements Auxiliary requirementsOptimizing Unified Manager speed Using an Http Proxy serverPreloading Java class files on your workstation Auxiliary requirements P0609324 Chapter Selecting the media bay modules for your system Process for determining modulesDetermining trunk module requirements Selecting the trunk media bay modulesSelecting the media bay modules for your system An example Selecting the station media bay modules Station media bay modules requiredUnderstanding DS30 bus blocks Upgrading from an existing Norstar systemDetermining system capacity Changing the DS30 splitExplaining Double Density DS30 bus modelSetting Offsets Determining module DS30 bus requirements Type of module Number required DS30 bus/offsets required Channel split 2/6 defaultMatching modules to DS30 bus capacity Selecting the media bay modules for your system P0609324 Environment checklist Chapter Installing the BCM1000Preparation checklist Electrical requirements Internal wiring requirementsInstalling the BCM1000 Digital loopOptional equipment System equipment and suppliesBasic hardware Analog loopOther cordless systems Equipment for Installing the BCM1000Companion equipment Installing the BCM1000 in a rack Attaching the rack mounting bracketsInstalling the BCM1000 into the rack Fasten the BCM1000 to the equipment rack P0609324Installing the BCM1000 on the wall Attaching the mounting brackets to the BCM1000 Mount the BCM1000 on the wall Installing the BCM1000 on a flat surface Replacing your BCM1000 hardwareAttaching the mounting brackets Chapter Installing the BCM1000e expansion unitInstalling the BCM1000e into a rack Installing the BCM1000e expansion unit Attaching the BCM1000e to the rackInstalling the BCM1000e on the wall Installing the BCM1000e on a flat surface Connecting the BCM1000e to the BCM1000BCM1000 DS258 connector Installing the BCM1000e expansion unit P0609324 Chapter Setting media bay module DIP switches Rules for assigning DS30 bus blocks and offsetsSetting media bay module DIP switches Choosing the assigned order for modulesDS30 split Double-density example Offset DS30 Determining module DIP switch settingsDSM 32 4x16 ASM DTM DIP switch settings Media bay module positioningPositioning DIP switch settings DS30Media bay module Setting the DIP switches on the modules Switches on the media bay moduleDTM switch settings Line and extension numbers for specific modulesBrim S/T switch settings BRI switch settingsDTM switch settings E1 and UK PRI CTM/GATM switch settings Gatm switch settings Country select P0609324Select Enter these switch settings To assign DS30 CTM/GATM DIP switch settingsCTM/GATM4 and CTM8/GATM8 DS30 and offset switch settings To assign these lines61-64 69-72 77-80 85-88 Country select DIP switch settingsGlobal Analog Trunk Module DIP switch settings To assign This Custom DN 4X16 switch settings4X16 switch settings Select Range99-102 301-316 107-110 UpgradeBus # DNs 91-94 DS30 381-396 115-118 NewSelect Enter these switch To assign these DNs Bus# ASM 8/ASM8+ switch settingsASM8 settings for upgraded 2.5 systems and new 3.0 systems Settings System New 3.0 system Upgraded toASM8+ country switch settings To assign these DNs to DSM16 or DSM 16+ DSM switch settingsASM8+ country select dip switch settings DNs to DSM 32 or DSM 32+DS30 05 285-300 285-316 565-5803 DS30 03 253-268 253-284DS30 04 269-284 269-300 DS30 06To DSM 32+ Custom DN Connectors Range To assign these DNs to DSM 16+ =DSM1, B=DSM2To DSM 16+ DSM 32+ connectorsSelect DS30 Bus # =top, B = bottomSelect Set the switches Use these Dect switch settingsDect module settings DNs on DS30 Offset Custom DN range NewerFEM switch settings FEM switch settingsChapter Installing media bay modules Process map Installing a media bay moduleInstalling media bay modules Shutting down the systemInstalling a media bay module Removing the front bezelModule daughter board wiring Reconnecting the equipment Replacing media bay modules Process map Replacing a media bay module Module FailureInstallation/replacement troubleshooting Installing media bay modules P0609324 Chapter Starting the system Checking power and wiring Starting the systemChecking system power and status LEDs confirm that BCM1000 is activeBCM1000 LED states Connecting the data networking hardware Connecting the cardsConnecting wiring to the LAN card Connect wiring to the WAN cardDB25 adapter cable Connect wiring to the modem cardDB26 on WAN card Signal DB25 cable North American Systems onlyRS-422/EIA 530 adapter cable DB26 on RS-422/EIA WAN card Signal CableDB26 on WAN card Signal Cable 35 Adapter CableDB15 X.21 adapter cable DB26 on DB15 WAN card Signal CableReplacing the cards Required data parameters Setting initial system configurationsDefault IP settings Pin Signal Connecting when there is an IP address conflictUsing a null modem serial cable Serial port pinout Serial pinoutFinding the configuration menus Main Menu Using an Ethernet crossover cable Ethernet crossover cableRegenerating keys after system replacement Entering the software keycodesStarting the system P0609324 Chapter Wiring the modules Trunk and station modules Module wiring warningsWiring the modules Pin #/connection Connecting media bay modules to Service ProvidersTo network To plug Gatm cable wiring diagram Connector pinout Line Pin Wire color Gatm moduleBRI RJ45 wiring array Pin #/connection System sideWiring media bay modules to internal connections Use and onDSM wiring chart Sets Pin Wire color Port 1st 2ndASM wiring chart Pin Wire color Port SetFEM wiring Connecting the fiber cablesExtension comparison chart Analog terminal adapter Chapter Installing telephones and peripheralsSystem telephones Telephone port and DN cross-reference Installing telephones and peripheralsCentral Answering Position CAP/eCAP Pins Port Bus DNsBus Pins Port DNs Second-level DNs DS 30 bus set to Full Double DensityInstalling an emergency telephone Installing IP telephonesDect systems region specific Installing radio-based portable systemsCompanion portable system legacy hardware T7406 Cordless Telephone Installation Guide provides T7406 cordless systemsInstalling telephones and peripherals P0609324 Chapter Installing Analog Terminal Adapters Understanding pre-installation requirementsInstalling Analog Terminal Adapters Analog transmission parameters North American systems, onlyConnecting an analog telephone Connecting a data deviceConnecting the ATA Telephone jackMounting the ATA Testing insertion loss measurement Insertion loss from the CO to the analog telephoneConfiguring the ATA For analog device to CO measurementInstalling Analog Terminal Adapters P0609324 Auxiliary ringer programming Chapter Installing optional telephony equipmentAuxiliary ringer Customer suppliedExternal paging system Connecting the paging systemInstalling optional telephony equipment Music on hold specifications External music sourceConnecting the external music source External music source programmingChapter Troubleshooting Using the System Status Monitor to monitor LEDs TroubleshootingUnder Diagnostics, click on System Status Monitor Attribute Values Description LED Display screen settingsEmergency telephone does not function Checking the wiring ATA 2 does not functionChecking for dial tone at the ATA Checking for trunk line dial tone to the ATAChapter Preparing hardware for maintenance or upgrades Special toolsPreparing hardware for maintenance or upgrades Shutting down the system softwareShutting down the system hardware Removing the top cover from the unitRestoring the system to operation Restarting the systemRemoving the front bezel Software restart Preparing hardware for maintenance or upgrades P0609324 Remove the damaged hard disk from the brackets Chapter Replacing the hard diskSingle Disk Upgrading to Mirrored Disk System Mirrored disk Test all functionsRemoving the hard disk Replacing the hard diskHard disk and screw locations 2.5 version hardware Remove the brackets from the hard disk Installing a new hard disk Connect the brackets to the hard disk single-disk systemMirrored hard disks Initializing the hard disk single-disk system, BCM 2.5/2.5.1 Platform Initialization Menu screen BCM 2.5/2.5.1 systems Profile screen Initializing the hard disk single-disk system, BCM Platform Initialization Menu screenMSC Initialization Menu screen Replacing the hard disk Main Menu screen BCM1000Select 1 Initialize Universal Profile and press Enter System configuration start Quick start Installing the mirrored disk controller Base unit with RAID board, plus redundant power and fansInstalling the RAID board Clip the RAID board onto the media bay module housingConnecting the RAID board RAID board LEDs on face of base unitConnecting RAID board ribbon cables Shows the location of these connectors on the RAID boardRouting power for mirrored systems Power routing for 2.5 hardwarePower routing for 2.0 hardware LED state Primary and Mirror LEDs Status LEDs RAID board LEDsRAID board LED states HDD Mirror Settings Controlling and monitoring mirroring operationsChapter Adding or replacing a cooling fan Or Temp. LED Indicate ProblemSet up unit for Connect fan OperationAdding or replacing a cooling fan Troubleshooting fan operationRemoving a fan from the BCM1000 LED Label Description Green LED On Red LED On OnlyRemove the fan cable from motherboard pre-2.5 chassis Removing the fan BCM1000 version 2.5 single-fan model Installing piggy-backed fans Replacing the cooling fanRemoving a fan from the BCM1000e Connect the redundant fan cable to the adapterFAN Replacing a fan into the BCM1000e Chapter Replacing a power supply Replacing a standard power supplyRemoving the standard power supply Replacing a power supplyInstalling a standard power supply Version 2.5 hardwareAt least one power supply Requires attention Upgrading to a redundant power supplyPower supply LED Setting up the base unit System Status Monitor internal connectorsInstalling the redundant power supply Remove the knockoutAttach the redundant power supply housing Power supply bracket screwInsert and attach the modules Replacing a redundant power supply module Removing the power moduleReplacing a power supply in an BCM1000e 122 BCM1000e, standard power supply interior connectionsBCM1000e, redundant power supply interior connections Replacing a power supply P0609324 Chapter Replacing data cards and processing hardware Replacing data cardsBCM1000 PCI LED states Removing a data cardReplacing data cards and processing hardware Installing the card Install the LAN card Installation and Maintenance GuideProcess Map PEC replacement Replacing PECsRemoving PECs Installing a PEC Process Map Memory replacement Replacing memoryReplacing memory Dimm chips Removing and replacing the DIMMsReplacing the clock/calendar battery Process Map Battery replacement overviewRemoving the clock/calendar battery Removing the clock/calendar batteryInstalling the new battery Replacing data cards and processing hardware P0609324 Moving and replacing telephones Chapter Moving and replacing telephonesDetermining the status of a telephone Moving telephones Replacing telephones with different models Status of the replaced telephoneMoving and replacing telephones P0609324 Core software, defined by region and carrier profile Appendix a System region attributesCore software and regions Brazil Caribbean Denmark Australia Hong Kong FranceLanguages Companding law Caller ID displaysCompanding law by region Companding Law Mu-lawIsdn services, by Protocol Isdn line servicesIsdn line services Protocol Available Isdn servicesMedia bay module availability by region Mobility services by regionMobility services, by region Module availability, by profileRegion BRI T side BRI S side PRI line protocol support, by regionPRI line protocol supported, by region Country Trunk availability by regionTrunk availability, by region SpecificDASS2 Dpnss Mcdn Digital trunk types Description BRI and PRI line typesBRI and PRI line types DTM and BRI modules Language/Country Time/Date format Defining time zones by country and languageTime/date formats based on language System defaults Region defaultsAppendix a System region attributes Region defaults Utam Appendix a System region attributes P0609324 CTMs/GATMs combined with 4X16 modules Appendix B Media bay module combinationsCombining CTMs/GATMs and 4X16s CTMs/GATM4sAppendix B Media bay module combinations Fully-loaded setupDSM 32 settings DSM combined with 2 DTMs and 2 ASMsFully loaded system using modules set to double density To DD ASM8+s DTMs Offset Offset 0, 1, 2 DSM settings PortsThree BRI modules, two DSM 32s and 1 Dect module Switch setting DS30Dect combinations Each heavily-outlined and shaded squareSet to PRI Set to DD Bus # Double density system with Dect moduleDTM DSM 32+ DSM16+ DS30 Offset 0 PortsDS30 bus Changing configurationsSystem setup Set DNs and port numbers Cross referencing ports and DNsP0609324 Glossary Glossary Call log Camp timeoutChannel service unit CSU Camp-onDigital Private Network Signaling System Dpnss Companion WirelessDelayed Ring Transfer DRT to prime ConferenceDo Not Disturb Disconnect supervisionDisk mirroring Domain nameExternal call Feature codeEvent message External lineHandsfree HF Answerback Integrated Services Digital Network IsdnHandsfree Held Line ReminderIP address server Internet Protocol IPIP address KbyteMailbox LinkLocal Area Network LAN Meridian 1 Isdn Primary Rate InterfaceNetwork device Network Basic Input/Output System NetBIOSNetwork Network DNPersonal Speed Dial Parallel portPeripheral Component Interconnect PCI Slot Pin-1Random Access Memory RAM Quality of Service QoSReference point signalling Qsig Remote accessRead Only Memory ROM Station Auxiliary Power Supply SapsRestriction filter RouterTelephony Application Program Interface Tapi System speed dial codeTarget lines TransferVoice over IP VoIP Weighted Fair Queuing WFQVoice Message Center Wide Area Network WANGlossary P0609324 Index NumericsIndex BRIClid CTM Installation and Maintenance Guide EMI/EMC RAID LAN CTE Installation and Maintenance Guide MSC PCI RPI Saps Tapi LAN CTE WAN