Nortel Networks BCM1000 manual Checking for dial tone at the ATA

166 Chapter 14 Troubleshooting

Checking for dial tone at the ATA 2

Check to ensure there is dial tone from the set and from the ATA 2 module.

1If there is no dial tone, replace a single-line telephone for the data communication device.

2If there is no dial tone at the ATA 2 unit:

a Disconnect the line side of ATA 2. Connect an Business Communications Manager telephone to the ATA 2 port.

b Check that the connection from ATA 2 to the Business Communications Manager hardware is functioning correctly (the telephone has dial tone).

Checking for trunk line dial tone to the ATA 2

Use the following steps to check for trunk line dial tone to the ATA 2.

1Disconnect ATA 2 external line from the Business Communications Manager hardware and connect the data device directly to this external line.

2Make a call.

3If the problem continues, the device or the external line is possibly at fault.

4Plug the device into a different line.

5If the problem continues, the device is possibly at fault.

For more information about ATA 2, contact your customer service representative.

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