How to get help | Nortel Networks BCM1000 guide

Preface 13

How to get help

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone:

1-800-4NORTEL (1-800-466-7835)

If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.

If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.

Website:

http://www.nortelnetworks.com/support

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-7835) Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS

Telephone:
* European Freephone	00800 800 89009
European Alternative/
United Kingdom	+44 (0)870-907-9009
Africa	+27-11-808-4000
Israel	800-945-9779

* Note: Calls are not free from all countries in Europe, Middle East or Africa

Fax:

44-191-555-7980

email:

emeahelp@nortelnetworks.com

CALA (Caribbean & Latin America)

Technical Support - CTAS

Telephone: 1-954-858-7777

email: csrmgmt@nortelnetworks.com

APAC (Asia Pacific)

Technical Support - CTAS

Telephone: +61 388664627

Fax: +61 388664644

email: asia_support@nortelnetworks.com

Installation and Maintenance Guide

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Nortel Networks BCM1000 manual How to get help

Contents

Released with BCM Copyright 2004 Nortel Networks TrademarksP0609324 Safety Installation and Maintenance GuideNorth American Regulatory Information Enhanced 911 Configuration Radio-frequency InterferenceTelecommunication registration Telephone Company Registration Network ConnectionHearing Aid Compatibility Electromagnetic Compatibility Canadian Regulations please read carefully Use of a Music SourceRights of the Telecommunications Company Repairs Federal Communications Commission FCC Notice US Regulations please read carefully Ringer Equivalence Number Hearing AidsProgramming Emergency Numbers EMI/EMC FCC Part Important Safety Instructions Use International Regulatory Information Safety Additional Safety Information Exclusions Limited Warranty After Warranty Service Warranty Repair Services Contents Chapter Telephony hardware Contents Chapter Selecting the media bay modules for your system Chapter Setting media bay module DIP switches Chapter Wiring the modules Chapter Troubleshooting Chapter Adding or replacing a cooling fan Media bay module combinations Figures Rear of Gatm module, showing DIP switch locations Figures Figures Tables Tables Preface Upgrade notes Preface Symbols used in this guide Acronyms Text conventions DNS Related publications System documentation map Installation documentation Operations documentation Call Management documentation Multi-site Administration Network Configuration Manager Unified Manager and hardware maintenance documentation How to get help Preface P0609324 Business Communications Manager system components Chapter Introducing the Business Communications Manager Computer components Hardware componentsIntroducing the Business Communications Manager BCM1000 interior components for standard system pre-2.5 Basic BCM1000 base unit specifications Power supply Fan Introducing the Business Communications Manager Telephony components Introducing the Business Communications Manager Data networking components Media Services Card MSC IP call processing hardware BCM1000 external points of connection Connection ports BCM1000 operational LEDs BCM1000 LEDs System options Telephony features and options CallPilot Reference Guide LAN CTE Configuration Guide Data features Business Communications Manager expansion unit Refer to , Installing the BCM1000, on DS256 connector on a BCM1000 and a BCM1000e Installation and initialization overview Installation process overview Installation overview Chapter Telephony hardware LEDs Media bay module common featuresModule Power and Status LED states LED state Power Status Off Power connectionsLED state Power Status Green LED Flashing DIP switch positions on the modules DIP switches Trunk media bay modules Trunk media bay modulesModule type What it does Special notes LED label Function Digital Trunk media bay moduleFront view DTM LED functions GATM4/GATM8 module faceplate Global Analog Trunk Module Gatm North American systems only Caller ID Trunk media bay module CTM and CTM8 LEDs and jacks Basic Rate Interface media bay module Station media bay modules Station modulesModule type What it does Availability Faceplates of DSM 16/DSM 16+ and DSM 32/DSM32+ Digital Station media bay module Analog Station media bay module 4X16 media bay module ASM 8 front view Global Analog Station media bay module ASM8+ Specialized modules Specialized media bay modulesDect media bay module Region-specific application Fiber Expansion media bay module Dect faceplate with eight RJ45 connectors Not shown Telephones and adapters Nortel IP telephones Auxiliary equipment Portable systems Companion system componentsDect system components NetVision system components BST 7406 system components Computer specifications Chapter Auxiliary requirementsSecurity changes Auxiliary requirements Browser requirements Using an Http Proxy server Preloading Java class files on your workstationOptimizing Unified Manager speed Auxiliary requirements P0609324 Process for determining modules Chapter Selecting the media bay modules for your system Selecting the trunk media bay modules Selecting the media bay modules for your systemDetermining trunk module requirements An example Station media bay modules required Selecting the station media bay modules Changing the DS30 split Upgrading from an existing Norstar systemDetermining system capacity Understanding DS30 bus blocks DS30 bus model Explaining Double Density Setting Offsets Determining module DS30 bus requirements Channel split 2/6 default Matching modules to DS30 bus capacityType of module Number required DS30 bus/offsets required Selecting the media bay modules for your system P0609324 Chapter Installing the BCM1000 Preparation checklistEnvironment checklist Digital loop Internal wiring requirementsInstalling the BCM1000 Electrical requirements Analog loop System equipment and suppliesBasic hardware Optional equipment Equipment for Installing the BCM1000 Companion equipmentOther cordless systems Attaching the rack mounting brackets Installing the BCM1000 in a rack Fasten the BCM1000 to the equipment rack P0609324 Installing the BCM1000 into the rack Installing the BCM1000 on the wall Attaching the mounting brackets to the BCM1000 Mount the BCM1000 on the wall Replacing your BCM1000 hardware Installing the BCM1000 on a flat surface Chapter Installing the BCM1000e expansion unit Installing the BCM1000e into a rackAttaching the mounting brackets Attaching the BCM1000e to the rack Installing the BCM1000e expansion unit Installing the BCM1000e on the wall Connecting the BCM1000e to the BCM1000 Installing the BCM1000e on a flat surface BCM1000 DS258 connector Installing the BCM1000e expansion unit P0609324 Rules for assigning DS30 bus blocks and offsets Chapter Setting media bay module DIP switches Choosing the assigned order for modules Setting media bay module DIP switches DS30 split Double-density example Determining module DIP switch settings DSM 32 4x16 ASM DTMOffset DS30 Media bay module positioning DIP switch settings DIP switch settings DS30 Media bay modulePositioning Switches on the media bay module Setting the DIP switches on the modules Line and extension numbers for specific modules DTM switch settings BRI switch settings DTM switch settings E1 and UK PRIBrim S/T switch settings CTM/GATM switch settings Country select P0609324 Gatm switch settings To assign these lines CTM/GATM DIP switch settingsCTM/GATM4 and CTM8/GATM8 DS30 and offset switch settings Select Enter these switch settings To assign DS30 Country select DIP switch settings Global Analog Trunk Module DIP switch settings61-64 69-72 77-80 85-88 Range 4X16 switch settings4X16 switch settings Select To assign This Custom DN 381-396 115-118 New 107-110 UpgradeBus # DNs 91-94 DS30 99-102 301-316 Settings System New 3.0 system Upgraded to ASM 8/ASM8+ switch settingsASM8 settings for upgraded 2.5 systems and new 3.0 systems Select Enter these switch To assign these DNs Bus# ASM8+ country switch settings DNs to DSM 32 or DSM 32+ DSM switch settingsASM8+ country select dip switch settings To assign these DNs to DSM16 or DSM 16+ DS30 06 DS30 03 253-268 253-284DS30 04 269-284 269-300 DS30 05 285-300 285-316 565-5803 To assign these DNs to DSM 16+ =DSM1, B=DSM2 To DSM 32+ Custom DN Connectors Range =top, B = bottom DSM 32+ connectorsSelect DS30 Bus # To DSM 16+ DNs on DS30 Offset Custom DN range Newer Dect switch settingsDect module settings Select Set the switches Use these FEM switch settings FEM switch settings Process map Installing a media bay module Chapter Installing media bay modules Shutting down the system Installing media bay modules Removing the front bezel Installing a media bay module Module daughter board wiring Reconnecting the equipment Process map Replacing a media bay module Module Failure Replacing media bay modules Installation/replacement troubleshooting Installing media bay modules P0609324 Chapter Starting the system Starting the system Checking power and wiring LEDs confirm that BCM1000 is active Checking system power and status BCM1000 LED states Connecting the cards Connecting the data networking hardware Connect wiring to the WAN card Connecting wiring to the LAN card North American Systems only Connect wiring to the modem cardDB26 on WAN card Signal DB25 cable DB25 adapter cable 35 Adapter Cable DB26 on RS-422/EIA WAN card Signal CableDB26 on WAN card Signal Cable RS-422/EIA 530 adapter cable DB26 on DB15 WAN card Signal Cable Replacing the cardsDB15 X.21 adapter cable Setting initial system configurations Default IP settingsRequired data parameters Serial port pinout Serial pinout Connecting when there is an IP address conflictUsing a null modem serial cable Pin Signal Finding the configuration menus Main Menu Ethernet crossover cable Using an Ethernet crossover cable Entering the software keycodes Regenerating keys after system replacement Starting the system P0609324 Chapter Wiring the modules Module wiring warnings Wiring the modulesTrunk and station modules Connecting media bay modules to Service Providers To network To plugPin #/connection Connector pinout Line Pin Wire color Gatm module Gatm cable wiring diagram Pin #/connection System side BRI RJ45 wiring array Use and on Wiring media bay modules to internal connections Sets Pin Wire color Port 1st 2nd DSM wiring chart Pin Wire color Port Set ASM wiring chart Connecting the fiber cables FEM wiring Extension comparison chart Chapter Installing telephones and peripherals System telephonesAnalog terminal adapter Installing telephones and peripherals Central Answering Position CAP/eCAPTelephone port and DN cross-reference Bus DNs Pins Port Second-level DNs DS 30 bus set to Full Double Density Bus Pins Port DNs Installing IP telephones Installing an emergency telephone Installing radio-based portable systems Companion portable system legacy hardwareDect systems region specific T7406 cordless systems T7406 Cordless Telephone Installation Guide provides Installing telephones and peripherals P0609324 Understanding pre-installation requirements Chapter Installing Analog Terminal Adapters Analog transmission parameters North American systems, only Installing Analog Terminal Adapters Connecting a data device Connecting an analog telephone Telephone jack Connecting the ATA Mounting the ATA Insertion loss from the CO to the analog telephone Testing insertion loss measurement For analog device to CO measurement Configuring the ATA Installing Analog Terminal Adapters P0609324 Customer supplied Chapter Installing optional telephony equipmentAuxiliary ringer Auxiliary ringer programming Connecting the paging system Installing optional telephony equipmentExternal paging system External music source Music on hold specifications External music source programming Connecting the external music source Chapter Troubleshooting Troubleshooting Using the System Status Monitor to monitor LEDs Under Diagnostics, click on System Status Monitor LED Display screen settings Emergency telephone does not functionAttribute Values Description ATA 2 does not function Checking the wiring Checking for trunk line dial tone to the ATA Checking for dial tone at the ATA Special tools Chapter Preparing hardware for maintenance or upgrades Shutting down the system software Preparing hardware for maintenance or upgrades Removing the top cover from the unit Shutting down the system hardware Restarting the system Removing the front bezelRestoring the system to operation Software restart Preparing hardware for maintenance or upgrades P0609324 Test all functions Chapter Replacing the hard diskSingle Disk Upgrading to Mirrored Disk System Mirrored disk Remove the damaged hard disk from the brackets Replacing the hard disk Removing the hard disk Hard disk and screw locations 2.5 version hardware Remove the brackets from the hard disk Connect the brackets to the hard disk single-disk system Installing a new hard disk Mirrored hard disks Initializing the hard disk single-disk system, BCM 2.5/2.5.1 Platform Initialization Menu screen BCM 2.5/2.5.1 systems Profile screen Platform Initialization Menu screen Initializing the hard disk single-disk system, BCM MSC Initialization Menu screen Replacing the hard disk BCM1000 Main Menu screen Select 1 Initialize Universal Profile and press Enter System configuration start Quick start Base unit with RAID board, plus redundant power and fans Installing the mirrored disk controller Clip the RAID board onto the media bay module housing Installing the RAID board RAID board LEDs on face of base unit Connecting the RAID board Shows the location of these connectors on the RAID board Connecting RAID board ribbon cables Power routing for 2.5 hardware Routing power for mirrored systems Power routing for 2.0 hardware RAID board LEDs RAID board LED statesLED state Primary and Mirror LEDs Status LEDs Controlling and monitoring mirroring operations HDD Mirror Settings Operation Or Temp. LED Indicate ProblemSet up unit for Connect fan Chapter Adding or replacing a cooling fan LED Label Description Green LED On Red LED On Only Troubleshooting fan operationRemoving a fan from the BCM1000 Adding or replacing a cooling fan Remove the fan cable from motherboard pre-2.5 chassis Removing the fan BCM1000 version 2.5 single-fan model Replacing the cooling fan Installing piggy-backed fans Connect the redundant fan cable to the adapter Removing a fan from the BCM1000e FAN Replacing a fan into the BCM1000e Replacing a standard power supply Chapter Replacing a power supply Replacing a power supply Removing the standard power supply Version 2.5 hardware Installing a standard power supply Upgrading to a redundant power supply Power supply LEDAt least one power supply Requires attention System Status Monitor internal connectors Setting up the base unit Remove the knockout Installing the redundant power supply Power supply bracket screw Attach the redundant power supply housing Insert and attach the modules Removing the power module Replacing a redundant power supply module 122 BCM1000e, standard power supply interior connections Replacing a power supply in an BCM1000e BCM1000e, redundant power supply interior connections Replacing a power supply P0609324 Replacing data cards Chapter Replacing data cards and processing hardware Removing a data card Replacing data cards and processing hardwareBCM1000 PCI LED states Install the LAN card Installation and Maintenance Guide Installing the card Replacing PECs Process Map PEC replacement Removing PECs Installing a PEC Replacing memory Process Map Memory replacement Removing and replacing the DIMMs Replacing memory Dimm chips Process Map Battery replacement overview Replacing the clock/calendar battery Removing the clock/calendar battery Removing the clock/calendar battery Installing the new battery Replacing data cards and processing hardware P0609324 Chapter Moving and replacing telephones Determining the status of a telephoneMoving and replacing telephones Moving telephones Status of the replaced telephone Replacing telephones with different models Moving and replacing telephones P0609324 Brazil Caribbean Denmark Australia Hong Kong France Appendix a System region attributesCore software and regions Core software, defined by region and carrier profile Languages Companding Law Mu-law Caller ID displaysCompanding law by region Companding law Protocol Available Isdn services Isdn line servicesIsdn line services Isdn services, by Protocol Module availability, by profile Mobility services by regionMobility services, by region Media bay module availability by region PRI line protocol support, by region PRI line protocol supported, by regionRegion BRI T side BRI S side Specific Trunk availability by regionTrunk availability, by region Country DASS2 Dpnss Mcdn BRI and PRI line types BRI and PRI line types DTM and BRI modulesDigital trunk types Description Defining time zones by country and language Time/date formats based on languageLanguage/Country Time/Date format Region defaults System defaults Appendix a System region attributes Region defaults Utam Appendix a System region attributes P0609324 CTMs/GATM4s Appendix B Media bay module combinationsCombining CTMs/GATMs and 4X16s CTMs/GATMs combined with 4X16 modules DSM combined with 2 DTMs and 2 ASMs Fully-loaded setupDSM 32 settings Appendix B Media bay module combinations To DD ASM8+s DTMs Offset Offset 0, 1, 2 DSM settings Ports Fully loaded system using modules set to double density Each heavily-outlined and shaded square Switch setting DS30Dect combinations Three BRI modules, two DSM 32s and 1 Dect module Offset 0 Ports Double density system with Dect moduleDTM DSM 32+ DSM16+ DS30 Set to PRI Set to DD Bus # Changing configurations System setupDS30 bus Cross referencing ports and DNs Set DNs and port numbers P0609324 Glossary Glossary Camp-on Camp timeoutChannel service unit CSU Call log Conference Companion WirelessDelayed Ring Transfer DRT to prime Digital Private Network Signaling System Dpnss Domain name Disconnect supervisionDisk mirroring Do Not Disturb External line Feature codeEvent message External call Held Line Reminder Integrated Services Digital Network IsdnHandsfree Handsfree HF Answerback Kbyte Internet Protocol IPIP address IP address server Meridian 1 Isdn Primary Rate Interface LinkLocal Area Network LAN Mailbox Network DN Network Basic Input/Output System NetBIOSNetwork Network device Pin-1 Parallel portPeripheral Component Interconnect PCI Slot Personal Speed Dial Remote access Quality of Service QoSReference point signalling Qsig Random Access Memory RAM Router Station Auxiliary Power Supply SapsRestriction filter Read Only Memory ROM Transfer System speed dial codeTarget lines Telephony Application Program Interface Tapi Wide Area Network WAN Weighted Fair Queuing WFQVoice Message Center Voice over IP VoIP Glossary P0609324 Numerics Index BRI Index Clid CTM Installation and Maintenance Guide EMI/EMC RAID LAN CTE Installation and Maintenance Guide MSC PCI RPI Saps Tapi LAN CTE WAN