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Administrator’s Guide
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Troubleshooting
Install
Error messages
Error Log files
Administrator’s Guide
Connecting the Monitor
Configuring Network Use
Select Reset System
Diagnostic Screens
Access to Screens and System
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Administrator’s Guide
for the V500 System
December 2004 Edition
3725-21743-003/B
V500 Version 7.5
VideoVoiceDataWeb
Connect. Any Way You Want.
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Contents
Administrator’s Guide
Trademark Information
About this Guide
Administrator’s Guide for the V500 System
Contents
Designing the User Experience
Safety and Legal Notices Index
Administrator’s Guide for the V500 System Viii
What’s in this Chapter?
Introducing the V500 System
Industry-Leading Audio and Video Quality
Key Features
Rich Conference Experience
Enhanced User Experience
Security and Network Management
Easy Installation
Name Component Description
Standard System Components
Optional System Components
Administrator’s Guide for the V500 System
Setting Up Your System Hardware
Positioning the System
Connecting the Monitor
To position the system
To connect a monitor to the system
Connecting the LAN Cable
Connecting the System to the Network
LAN connector
To connect the system to the LAN
Connecting the BRI Network Interface
Connecting Headphones
To install the BRI network interface
To connect headphones to the system
Connecting Power
Installing Batteries in the Remote Control
To install batteries in the remote control
To connect power and power on the system
Administrator’s Guide for the V500 System
Configuring Network Use
Establishing an Administrator Password
Using the Setup Wizard
Running the Setup Wizard
Configuring LAN Properties
Configuring Your IP Connection
To configure LAN properties
Go to System Admin Settings LAN Properties
Obtain IP Address Automatically Select this if the system
Setting Description
Calling Within an Intranet
Setting Up Your IP Network Connection
Calling Through a Cable or DSL Modem
Port Function TCP or UDP
Configuring Router Port Forwarding
NetGear Routers
To configure a NetGear router
Linksys Routers
To configure a Linksys router
Link Routers
To configure a D-Link router
To set up the V500 system to work with a firewall and NAT
Configuring Firewall and NAT Properties
Go to System Admin Settings Network IP Firewall
Calling Through a Router, Using a DMZ
Configuring H.323 Settings
Configuring IP Network Support
Go to System Admin Settings Network IP H.323 Settings
To configure H.323 settings
If you have a gateway, select and configure these settings
Go to System Admin Settings Network IP SIP Settings
To configure the SIP settings if your network supports SIP
Go to System Admin Settings Network IP Quality of Service
To configure the Quality of Service QOS options
Configuring the Isdn Network Interface
Configuring Your Isdn Connection
To configure the Isdn network interface settings
Go to System Admin Settings Network Isdn
Select and configure these settings
To configure your call preferences
Configuring Call Preferences
Go to System Admin Settings Network Call Preference
Preferred Speed for
Configuring the Directory Server Settings
Configuring the Global Directory
To configure the Directory Server settings
Go to System Admin Settings Global Services Dialing Rules
Setting the Dialing Rules
Placing a Test Call
To set the dialing rules
Checking System Status
Go to System Diagnostics System Status
To view System Status information
To get information about a status message
Keeping your Software Current
To upgrade your software via the Internet
Administrator’s Guide for the V500 System
Designing the User Experience
Setting the Admin Password
Managing User Access to Settings and Features
To set or change the Admin Password
Go to System Admin Settings General Settings Security
To reset a forgotten Admin Password
Screens that Require the Admin Password for Access
Go to System Diagnostics Reset System
Select Reset System
To allow users to customize the workspace
Letting Users Customize the Workspace
Designing Video Behaviors
Using the System for Specialized Applications
Limiting What Users Can Do With the System
To configure camera settings
Configuring Camera Settings
Go to System Admin Settings Camera
To configure the TV monitor
Configuring the TV Monitor
Go to System Admin Settings Monitor
Setting Up
Using Dual Monitor Emulation
Select Dual Monitor Emulation Using in a Call Call connects
Near site presses PIP
Displaying Content with People+Content IP
Adjusting the Monitor’s Color Balance
To adjust the monitor for natural color
Go to System Diagnostics Video
To install People+Content IP on a computer
To enable People+Content IP on a V500 system
Go to System Admin Settings Audio
To configure general audio settings
Designing Audio Behaviors
To configure call settings
Configuring Call Settings
Designing General System Behaviors
Configuring Directory Settings
Configuring Remote Control Behavior
To configure remote control behavior
To configure system settings
To set the call answering mode
Setting the Call Answering Mode
To enable AES encryption
Enabling AES Encryption
To set passwords and security options
Setting Passwords and Security Options
Go to System Admin Settings General Settings Location
Setting Date, Time, and Location
To set the date, time, and location
Customizing the Workspace Appearance
Designing the Home Screen
Infrequent Users Kiosk Mode
New Users
Advanced Users
To design the home screen
Adding On-screen Instructions
Adding Sites to the Home Screen
To add sites on the Home screen
Changing System Appearance
Click System Setup Utilities Screen Saver and enter
To enter marquee text
To enter screen saver text
Setting Ring Tones and Alert Tones
Configuring Closed Captioning
To set ring tones and alert tones
To set the V500 system internal ringer
Audio Options for Closed Captioners
Go to System Setup Utilities Closed Caption
Options for Supplying Closed Captions to Conferences
V500 System
Providing Captions Via a Telnet Session
Getting Started with Calling
Administrator’s Guide for the V500 System
Managing the System Remotely
Accessing the V500 Web Interface
Using the V500 Web Interface
To configure your browser to use the V500 web interface
To access the system using the V500 web interface
Go to System Setup Utilities Web Director
To enable room monitoring
Room Monitoring with the V500 Web Interface
To view a room
To store a profile
Managing System Profiles with the V500 Web Interface
To upload a profile
To download a V500 system directory to your PC
Managing Directories with the V500 Web Interface
To upload V500 system directory entries
Viewing the Management Servers List
Configuring Global Services
Requiring an Account Number for Calls
To view the management servers list
Adding My Information
Go to System Admin Settings Global Services My Information
To require an account number for calls
Your request for help has been acknowledged
Go to System Setup Admin Settings Global Services Snmp
Setting Up Snmp
Downloading MIBs
To download the Polycom MIBs
To configure the V500 system for Snmp management
Configuring for Snmp Management
System Usage and Statistics
To view the Call Summary screen
Call Summary
Call Statistics
Go to System Diagnostics Call Statistics and then select
To view the Call Statistics screen
This screen Displays this information
Call Status
Go to System Diagnostics Call Statistics
To view the Call Status screen
Recent Calls
Go to System Admin Settings Network Recent Calls
To view the Recent Calls screen
Information in the Call Detail Report
Call Detail Report
To view and download the CDR via the V500 web interface
Data Description
System Usage and Statistics
Moment at which a sample was taken. This value does not
To get an archived CDR
Call Detail Report Archives
Administrator’s Guide for the V500 System
Diagnostics and General Troubleshooting
Sending a Message
Go to System Setup Diagnostics Send a Message
System Screens Quick Reference
To send a message via the V500 web interface
To access the Diagnostics screens on the system
Diagnostic Screens
Go to System Diagnostics
Go to System Setup Diagnostics
Call Status screen
Select Diagnostics Call
Call Statistics
Call Statistics screen
Network Tools
Error Log files
Near End Loop test
Near End Loop
Select Diagnostics Audio
Select Diagnostics Video
Video and Audio Tools
Color Bar test
Reset System
Reset
Select Diagnostics Reset
Select Reset System
Power and Start-up
General Troubleshooting
Symptom Problem Corrective action
Access to Screens and System
Remote Control
Navigate to Admin Settings General Settings Home
System button
Dhcp Client is on and no
On the system, go to Admin Settings General
Calling
Use the Ping test System Diagnostics Network
On page Appendix-4
Go to Admin Settings Network Call Preference
Diagnostics Call
Go to Admin Settings Network IP Quality
Display
Symptom Problem Corrective action
Audio
Go to System Admin Network Isdn
Change the Isdn Voice Algorithm selection aLaw or
ULaw
Ringer option
Go to System Information
Error Indications
When the BRI network interface It means
When the V500 system It means
System Lights
Network Interface Lights
By Telephone
How to Contact Technical Support
By Internet
Administrator’s Guide for the V500 System
Cable Descriptions and Drawings
Appendix
Maximum Approved Cable Length Part Number Shipped
Composite Video Cable
LAN Cable
Port Usage
Code Cause Definition
Cause Codes
Status Inquiry
Was not a suspended call pending. This might be a
Local D channel
Administrator’s Guide for the V500 System Appendix
Important Safeguards
Safety and Legal Notices
Limitation of Remedies and Damages
EEA Regulatory Notices
Administrator’s Guide for the V500 System
Underwriters Laboratories Statement
Page
Isdn BRI
Index
Index
See also QOS dynamic IP address
Isdn
See NAT network interface
See QOS
SIP
UDP
Wins
Administrator’s Guide for the V500 System Index
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