Chapter 7 - Diagnostics and General Troubleshooting
Error Indications
Symptom | Problem | Corrective action |
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The System Information | The LAN is not working. | Check the LAN connection. |
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screen shows “waiting” in |
| Contact your network service provider. |
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the IP Video Number |
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field. | The DHCP server is not | Contact your network service provider to correct the | |||
| available. | problem with the server or to assign a static IP address. | |||
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The system displays a | The system’s Global | 1. Go to System Information > | > | > | |
message stating that | Directory display is limited | System Status, highlight Global Directories, and | |||
there are too many | to 4000 entries. | press the | Help button. The system lists the | ||
Global Directory entries. |
| Global Directory servers to which it is registered, and | |||
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| the number of directory entries from each. | |||
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| 2. Unregister the system from one or more of the Global | |||
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| Directory servers. |
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Low battery icon on the | Low batteries in the remote | Replace the batteries in the remote control with 3 AAA | |||
screen. | control. | batteries. |
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The screen displays | The system has received | Retry the call if the video or audio quality becomes | |||
an error icon during | more than the acceptable | unacceptable to the call participants. |
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an ISDN call. | number of CRC errors or |
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| FEC errors within one |
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The screen displays | The system has detected | Retry the call if the video or audio quality becomes | |||
an error icon during | packet loss above the | unacceptable to the call participants. |
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an IP call. | acceptable level set for the |
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| system. |
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© Polycom, Inc. | 7 - 17 |
