Polycom Audio and Video manual Network Tools, Near End Loop test, Ping test, Select Network Ping

Chapter 7 - Diagnostics and General Troubleshooting

Network Tools

Diagnostic Tool	In the system’s user interface		In the V500 web interface
Near End Loop test	1.	On the Diagnostics screen,	1.	Select Diagnostics > Network
Tests whether your system is able to make		select Network.		> Near End Loop.
	2.	Select Near End Loop to start	2.	Click the Near End Loop icon.
IP calls successfully.
Monitor 1 displays the video and plays the		the test.	3.	Click Near End Loop again to
	3.	Press any button on the remote		end the test.
audio that would be sent to the far site in a
		control to stop the test.
call.
This test is not available when you are in
an IP call.
PING test	1.	On the Diagnostics screen,	1.	Select Diagnostics > Network
Tests whether the system can establish		select Network > PING.		> PING.
	2.	Enter the IP address that you	2.	Enter the IP address that you
contact with a far-site IP address that you
specify.		wish to test.		wish to test.
	3.	Select Start.	3.	Click the PING icon.
		If the test is successful, the		If the test is successful, the
		system displays a message		system displays a message
		indicating that the IP address		indicating that the IP address
		under test is available.		under test is available.
Trace Route test	1.	On the Diagnostics screen,	1.	On the Diagnostics menu,
Tests the routing path between the local		select Network > Trace Route.		select Network > Trace Route.
	2.	Enter the IP address that you	2.	Enter the IP address that you
system and the IP address entered.
		wish to trace.		wish to trace.
	3.	Select Start.	3.	Click the Trace Route icon.
		If the test is successful, the		If the test is successful, the
		system lists the hops between		system lists the hops between
		the system and the IP address		the system and the IP
		you entered.		address you entered.
Error Log files	Not available.		A Polycom Support
Created if the system restarts due to			representative will provide
			instructions if the error log is
problems. These files contain information
			needed.
that can be used by Polycom Support
personnel to troubleshoot system issues.

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