Polycom Audio and Video

Administrator’s Guide for the V500System

7 - 14 www.polycom.com/videodocumentation

Picture is slow or jerky. The system is receiving

video that includes a large

amount of motion.

A background with less motion provides a better,

smoother video picture.

Too many network line

transmission errors. Check

the error count on the

Diagnostics > Call

Statistics screen to verify

this.

Try the call again.

Only one 64 Kbps channel

is connecting in your call. Check the ISDN number of the far site. Ask the f ar site to

call your site.

No picture in the PIP

window. The lens cover is closed. Open the lens cover.

Symptom Problem Corrective action

Contents

Main Trademark Information Patent Information About this Guide Page Contents Chapter 1 - Introducing the V500 System Chapter 2 - Setting Up Your System Hardware Chapter 3 - Configuring Network Use Chapter 4 - Designing the User Experience Chapter 5 - Managing the System Remotely Chapter 6 - System Usage and Statistics Chapter 7 - Diagnostics and General Troubleshooting Appendix Safety and Legal Notices Index Page Introducing the V500 System Key Features Industry-Leading Audio and Video Quality Rich Conference Experience Enhanced User Experience Easy Installation Security and Network Management Standard System Components Optional System Components Page Setting Up Your System Hardware Positioning the System Connecting the Monitor Connecting the System to the Network Connecting the LAN Cable Connecting the BRI Network Interface Connecting Headphones Installing Batteries in the Remote Control Connecting Power Page Configuring Network Use Using the Setup Wizard Establishing an Administrator Password Running the Setup Wizard Configuring Your IP Connection Configuring LAN Properties Page Setting Up Your IP Network Connection Calling Within an Intranet Calling Through a Cable or DSL Modem Calling Through a Network Router Page Page Page Page Calling Through a Router, Using a DMZ Configuring IP Network Support Configuring H.323 Settings To configure H.323 settings: 1. Go to System > Admin Settings > Network > IP > H.323 Settings. 3. If you have a gatekeeper, select and configure these settings: 4. If you have a gateway, select and configure these settings: 5. Select and enter a prefix or suffix for each bandwidth you want to allow for gateway calls. Configuring SIP Settings Configuring Quality of Service (QOS) Configuring Your ISDN Connection Preparing Your ISDN Network Configuring the ISDN Network Interface Page Configuring Call Preferences 4. Select to go to the Preferred Speeds screens and configure these settings: Configuring the Global Directory Configuring the Directory Server Settings Setting the Dialing Rules Placing a Test Call Checking System Status Keeping your Software Current Page Designing the User Experience Managing User Access to Settings and Features Setting the Admin Password Screens that Require the Admin Password for Access Letting Users Customize the Workspace Limiting What Users Can Do With the System Using the System for Specialized Applications Designing Video Behaviors Configuring Camera Settings Configuring the TV Monitor Using Dual Monitor Emulation Adjusting the Monitors Color Balance Displaying Content with People+Content IP Page Designing Audio Behaviors Designing General System Behaviors Configuring Call Settings Configuring Remote Control Behavior Configuring Directory Settings Setting the Call Answering Mode Enabling AES Encryption Setting Passwords and Security Options Setting Date, Time, and Location 3. Select and configure these settings: Customizing the Workspace Appearance Designing the Home Screen Customize the system functionality according to your needs, skill level, and environment. 3. Select and configure these settings: Adding Sites to the Home Screen Adding On-screen Instructions Using Marquee Text Using Screen Saver Text Changing System Appearance Setting Ring Tones and Alert Tones Configuring Closed Captioning Audio Options for Closed Captioners Options for Supplying Closed Captions to Conferences Providing Captions Via the V500 Web Interface Providing Captions Via a Telnet Session Getting Started with Calling Page Managing the System Remotely Using the V500 Web Interface Accessing the V500 Web Interface Room Monitoring with the V500 Web Interface Managing System Profiles with the V500 Web Interface Managing Directories with the V500 Web Interface Configuring Global Services Viewing the Management Servers List Requiring an Account Number for Calls Adding My Information Requesting Technical Support from the Global Management System Administrato r Setting Up SNMP Downloading MIBs Configuring for SNMP Management System Usage and Statistics Call Summary Call Statistics The two Call Statistics screens provide information about the call in progress, including: Call Status Recent Calls Call Detail Report Information in the Call Detail Report Page Page Call Detail Report Archives Page Diagnostics and General Troubleshooting Sending a Message System Scr eens Quick Reference Diagnostic Screens Page Page Page Page General Troubleshooting Power and Start-up Remote Control Access to Screens and System Page Calling Page Display Page Audio Page Error Indications System Lights The system lights are located on the front of your V500system. Network Interface Lights The BRI network interface lights are located on the back of the system near the BRI connector. How to Contact Technical Support By Telephone By Internet Page Appendix Cable Descriptions and Drawings Administrators Guide for the V500System Appendix - 2 www.polycom.com/videodocumentation LAN Cable 33.35" 1 MOLDING MATERIAL: PVC UL94 V-0 LAN Cable 2457-08343-001 Composite Video Cable 2457-08674-001 Port Usa ge Q.850 Cause Codes Page Page Page Page Safety and Legal Notices Important Safeguards License Restrictions Warranty Limitation of Remedies and Damages Warning USA and Canadian Regulatory Notices FCC Notice EEA Regulatory Notices CE Mark R & TTE Directive Declaration of Conformity: Konformitetserklring: Page Page Page Index A B C D E F G H I J K L M N O P Q R S T U V W