Administrator’s Guide for the V500 System

Sending a Message

If you are experiencing difficulties with connectivity or audio, you may want to send a message to the V500 system.

Only the near site can see the message; it is not broadcast to the far site in the call.

To send a message via the V500 web interface:

1.On a PC, open a web browser.

2.In the browser address line, enter the system’s IP address (for example, http://255.255.255.255) to go to the V500 web interface.

3.Enter admin as the user name, and the password, if a password has been established.

4.Go to System Setup > Diagnostics > Send a Message.

5.In the Send a Message page, enter a message (up to 100 characters in length), then click Send Message.

The message is displayed for 15 seconds on the screen of the system.

System Screens Quick Reference

These screens allow you to view information about the system, configure the system, and diagnose performance issues if they arise. They are available on the system and through the V500 web interface.

To view information about the system, go to the home screen and select System. Then choose the type of information you need:

This choice:

Presents this information or capability:

 

 

Admin Settings

User interface customization, system customization, security,

 

dialing requirements and network configuration, key-enabled

 

options, Global Management System information.

 

 

Diagnostics

System status and performance and system tests. The V500

 

web interface also offers the Send Message function and

 

provides access to the Call Detail Report.

 

 

System Information

Identifying information.

 

 

Utilities

Call scheduler and calendar.

 

 

User Settings

System behavior and appearance.

 

 

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Polycom Audio and Video Sending a Message, System Screens Quick Reference, To send a message via the V500 web interface