Polycom Audio and Video manual Display, Go to Admin Settings Network IP Quality, Diagnostics Call

		Chapter 7 - Diagnostics and General Troubleshooting
Symptom	Problem	Corrective action
Voice-only calls cannot	This is normal.	Place voice-only calls using the VTX 1000 conference
be placed using the VSX		phone.
system.
Hanging up the	This is normal.	Use the VTX 1000 conference phone’s EndVideo soft key
VTX 1000 conference		or the VSX system remote control to end video calls.
phone does not end the
video call.

Display

Symptom	Problem	Corrective action
Screen is blank; start	The system is starting.	No action required.
music plays and Polycom	This is normal.
logo appears briefly.
TV monitor goes blank	The system goes to “sleep”	The system is sleeping. The system wakes up on any
after displaying the	after a period of inactivity.	action from the remote control or on an incoming call.
splash screen.
Picture on the TV monitor	The system is sleeping.	Pick up the remote control to wake up the system.
is blank.	This is normal.
The TV monitor screen	The monitor’s power cord	Connect the monitor’s power cord and then power on the
remains blank when you	is not plugged in.	monitor.
pick up the remote
	The monitor is powered off.	Power on the monitor.
control.
	The monitor is not	Verify that the monitor is connected correctly according to
	connected correctly to the	the installation procedures in Connecting the Monitor on
	system.	page 2-2.
The people at the far site	The privacy shutter is	Open the privacy shutter.
cannot see you.	closed.
Picture freezes	There is too much traffic on	Go to Admin Settings > Network > IP > Quality of
frequently during an IP	the LAN. Check the error	Service and enable dynamic bandwidth.
call.	count on the Call Statistics
	screen.
Picture freezes	Too many network line	Try the call again.
frequently during an	transmission errors. Check
ISDN call.	the error count on the
	Diagnostics > Call
	Statistics screen to verify
	this.
	Network interface cable	Replace the cable.
	may be bad.

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