Administrator’s Guide for the V500System
7 - 8 www.polycom.com/videodocumentation
General Troubleshooting
This section presents problems, likely causes, and corrective actions. Problems are
grouped as follows:
❑Power and Start-up
❑Remote Control
❑Access to Screens and System
❑Calling
❑Display
❑Audio
❑Error Indications
❑System Lights
❑Network Interface Lights

Power and Start-up

Symptom Problem Corrective action
The system does not
start or respond in any
way
The power switch is off. Turn on the power switches for the system and any
equipment connected to it.
The power cord is not
connected. Make sure the power pack is connected to a power outlet,
and that its power cords are seated securely.
The power outlet is not
active, or the system’s
power supply is not
operating properly.
Check the power outlet by unplugging the system and
plugging in a lamp, radio, or other small appliance. If it
does not operate, the outlet is not active — connect the
system to a different outlet.
If the outlet is active, the problem is in the system’s power
supply. In this case, call Polycom Technical Support and
arrange to return the system for service.
The system starts in the
software update screen The system software is
corrupted or not loaded
properly.
Load the system software from your PC. For instructions
on how to do this, refer to Keeping your Software Current
on page 3-25.
The system restarts over
and over The power supply is bad. Return the system for service.
The socket is corroded. Unplug and reseat the power plug 5 times.