Polycom Audio and Video manual General Troubleshooting, Power and Start-up

Administrator’s Guide for the V500 System

General Troubleshooting

This section presents problems, likely causes, and corrective actions. Problems are grouped as follows:

❑Power and Start-up

❑Remote Control

❑Access to Screens and System

❑Calling

❑Display

❑Audio

❑Error Indications

❑System Lights

❑Network Interface Lights

Power and Start-up

Symptom	Problem	Corrective action
The system does not	The power switch is off.	Turn on the power switches for the system and any
start or respond in any		equipment connected to it.
way
	The power cord is not	Make sure the power pack is connected to a power outlet,
	connected.	and that its power cords are seated securely.
	The power outlet is not	Check the power outlet by unplugging the system and
	active, or the system’s	plugging in a lamp, radio, or other small appliance. If it
	power supply is not	does not operate, the outlet is not active — connect the
	operating properly.	system to a different outlet.
		If the outlet is active, the problem is in the system’s power
		supply. In this case, call Polycom Technical Support and
		arrange to return the system for service.
The system starts in the	The system software is	Load the system software from your PC. For instructions
software update screen	corrupted or not loaded	on how to do this, refer to Keeping your Software Current
	properly.	on page 3-25.
The system restarts over	The power supply is bad.	Return the system for service.
and over
	The socket is corroded.	Unplug and reseat the power plug 5 times.

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