Call Status | Polycom Audio and Video instruction

Administrator’s Guide for the V500 System

Call Status

The Call Status screen provides call connection information. The spheres on the screen provide details for each line. When you place a call, you’ll see the status change as the call connects.

To view the Call Status screen:

>>Go to System > Diagnostics > Call Statistics.

You can highlight the spheres on this screen to see the number dialed, the relevant status code, and details of any errors.

You can view Call Status during a call by pressing Help on the remote control.

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Polycom Audio and Video manual To view the Call Status screen, Go to System Diagnostics Call Statistics

Contents

Administrator’s Guide Trademark Information About this Guide Administrator’s Guide for the V500 System Contents Designing the User Experience Safety and Legal Notices Index Administrator’s Guide for the V500 System Viii Introducing the V500 System What’s in this Chapter? Rich Conference Experience Key FeaturesIndustry-Leading Audio and Video Quality Enhanced User Experience Easy Installation Security and Network Management Standard System Components Name Component Description Optional System Components Administrator’s Guide for the V500 System Setting Up Your System Hardware To position the system Connecting the MonitorPositioning the System To connect a monitor to the system LAN connector Connecting the System to the NetworkConnecting the LAN Cable To connect the system to the LAN To install the BRI network interface Connecting HeadphonesConnecting the BRI Network Interface To connect headphones to the system To install batteries in the remote control Installing Batteries in the Remote ControlConnecting Power To connect power and power on the system Administrator’s Guide for the V500 System Configuring Network Use Running the Setup Wizard Using the Setup WizardEstablishing an Administrator Password To configure LAN properties Configuring Your IP ConnectionConfiguring LAN Properties Go to System Admin Settings LAN Properties Setting Description Obtain IP Address Automatically Select this if the system Setting Up Your IP Network Connection Calling Within an Intranet Calling Through a Cable or DSL Modem Configuring Router Port Forwarding Port Function TCP or UDP To configure a NetGear router NetGear Routers To configure a Linksys router Linksys Routers To configure a D-Link router Link Routers Go to System Admin Settings Network IP Firewall Configuring Firewall and NAT PropertiesTo set up the V500 system to work with a firewall and NAT Calling Through a Router, Using a DMZ Configuring IP Network Support Configuring H.323 Settings To configure H.323 settings Go to System Admin Settings Network IP H.323 Settings If you have a gateway, select and configure these settings To configure the SIP settings if your network supports SIP Go to System Admin Settings Network IP SIP Settings To configure the Quality of Service QOS options Go to System Admin Settings Network IP Quality of Service To configure the Isdn network interface settings Configuring Your Isdn ConnectionConfiguring the Isdn Network Interface Go to System Admin Settings Network Isdn Select and configure these settings Go to System Admin Settings Network Call Preference Configuring Call PreferencesTo configure your call preferences Preferred Speed for To configure the Directory Server settings Configuring the Global DirectoryConfiguring the Directory Server Settings Placing a Test Call Setting the Dialing RulesGo to System Admin Settings Global Services Dialing Rules To set the dialing rules To view System Status information Go to System Diagnostics System StatusChecking System Status To get information about a status message To upgrade your software via the Internet Keeping your Software Current Administrator’s Guide for the V500 System Designing the User Experience To set or change the Admin Password Managing User Access to Settings and FeaturesSetting the Admin Password Go to System Admin Settings General Settings Security Go to System Diagnostics Reset System Screens that Require the Admin Password for AccessTo reset a forgotten Admin Password Select Reset System Letting Users Customize the Workspace To allow users to customize the workspace Limiting What Users Can Do With the System Using the System for Specialized ApplicationsDesigning Video Behaviors Go to System Admin Settings Camera Configuring Camera SettingsTo configure camera settings Go to System Admin Settings Monitor Configuring the TV MonitorTo configure the TV monitor Select Dual Monitor Emulation Using in a Call Call connects Using Dual Monitor EmulationSetting Up Near site presses PIP To adjust the monitor for natural color Adjusting the Monitor’s Color BalanceDisplaying Content with People+Content IP Go to System Diagnostics Video To enable People+Content IP on a V500 system To install People+Content IP on a computer Designing Audio Behaviors To configure general audio settingsGo to System Admin Settings Audio Designing General System Behaviors Configuring Call SettingsTo configure call settings To configure remote control behavior Configuring Remote Control BehaviorConfiguring Directory Settings To configure system settings To enable AES encryption Setting the Call Answering ModeTo set the call answering mode Enabling AES Encryption Setting Passwords and Security Options To set passwords and security options To set the date, time, and location Setting Date, Time, and LocationGo to System Admin Settings General Settings Location Customizing the Workspace Appearance New Users Infrequent Users Kiosk ModeDesigning the Home Screen Advanced Users To design the home screen To add sites on the Home screen Adding Sites to the Home ScreenAdding On-screen Instructions To enter marquee text Click System Setup Utilities Screen Saver and enterChanging System Appearance To enter screen saver text To set ring tones and alert tones Configuring Closed CaptioningSetting Ring Tones and Alert Tones To set the V500 system internal ringer Options for Supplying Closed Captions to Conferences Go to System Setup Utilities Closed CaptionAudio Options for Closed Captioners V500 System Providing Captions Via a Telnet Session Getting Started with Calling Administrator’s Guide for the V500 System Managing the System Remotely To configure your browser to use the V500 web interface Using the V500 Web InterfaceAccessing the V500 Web Interface To access the system using the V500 web interface Room Monitoring with the V500 Web Interface To enable room monitoringGo to System Setup Utilities Web Director To view a room To upload a profile Managing System Profiles with the V500 Web InterfaceTo store a profile To upload V500 system directory entries Managing Directories with the V500 Web InterfaceTo download a V500 system directory to your PC Requiring an Account Number for Calls Configuring Global ServicesViewing the Management Servers List To view the management servers list To require an account number for calls Go to System Admin Settings Global Services My InformationAdding My Information Your request for help has been acknowledged Downloading MIBs Setting Up SnmpGo to System Setup Admin Settings Global Services Snmp To download the Polycom MIBs Configuring for Snmp Management To configure the V500 system for Snmp management System Usage and Statistics Call Summary To view the Call Summary screen To view the Call Statistics screen Go to System Diagnostics Call Statistics and then selectCall Statistics This screen Displays this information To view the Call Status screen Go to System Diagnostics Call StatisticsCall Status To view the Recent Calls screen Go to System Admin Settings Network Recent CallsRecent Calls To view and download the CDR via the V500 web interface Call Detail ReportInformation in the Call Detail Report Data Description System Usage and Statistics Moment at which a sample was taken. This value does not Call Detail Report Archives To get an archived CDR Administrator’s Guide for the V500 System Diagnostics and General Troubleshooting System Screens Quick Reference Go to System Setup Diagnostics Send a MessageSending a Message To send a message via the V500 web interface Go to System Diagnostics Diagnostic ScreensTo access the Diagnostics screens on the system Go to System Setup Diagnostics Call Statistics Select Diagnostics CallCall Status screen Call Statistics screen Near End Loop test Error Log filesNetwork Tools Near End Loop Video and Audio Tools Select Diagnostics VideoSelect Diagnostics Audio Color Bar test Select Diagnostics Reset ResetReset System Select Reset System Symptom Problem Corrective action General TroubleshootingPower and Start-up Navigate to Admin Settings General Settings Home Remote ControlAccess to Screens and System System button On the system, go to Admin Settings General Dhcp Client is on and no Use the Ping test System Diagnostics Network Calling Go to Admin Settings Network Call Preference On page Appendix-4 Display Go to Admin Settings Network IP QualityDiagnostics Call Symptom Problem Corrective action Change the Isdn Voice Algorithm selection aLaw or Go to System Admin Network IsdnAudio ULaw Ringer option Error Indications Go to System Information System Lights When the V500 system It meansWhen the BRI network interface It means Network Interface Lights By Internet How to Contact Technical SupportBy Telephone Administrator’s Guide for the V500 System Maximum Approved Cable Length Part Number Shipped AppendixCable Descriptions and Drawings LAN Cable Composite Video Cable Port Usage Cause Codes Code Cause Definition Status Inquiry Was not a suspended call pending. This might be a Local D channel Administrator’s Guide for the V500 System Appendix Safety and Legal Notices Important Safeguards Limitation of Remedies and Damages EEA Regulatory Notices Administrator’s Guide for the V500 System Underwriters Laboratories Statement Page Index Isdn BRI Index See also QOS dynamic IP address Isdn See NAT network interface See QOS SIP UDP Wins Administrator’s Guide for the V500 System Index