Chapter 7 - Diagnostics and General Troubleshooting
Reset
Diagnostic Tool | In the system’s user interface | In the V500 web interface | |
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Reset System | 1. On the Diagnostics screen, | 1. Select Diagnostics > Reset | |
Cycles power to the system. | select Reset System. | System. | |
2. Enter the system’s serial | 2. Click the Reset System icon. | ||
When you reset the system using the | |||
number. |
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remote control, the system’s user interface |
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3. If you wish to restore the |
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allows you to: |
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original factory settings, select |
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• Keep your system settings (such as |
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Delete System Settings. |
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system name and network |
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This deletes the |
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configuration) or restore factory |
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administrator’s password, |
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settings. |
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CDR, and CDR archive along |
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• Keep or delete the directory stored on |
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with the other system settings. |
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the system. |
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You may wish to download the |
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| CDR and CDR archive before |
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| you reset the system. See Call |
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| Detail Report on page |
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| you delete system settings, |
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| the setup wizard will lead you |
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| through the initial |
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| configuration after the system |
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| restarts. |
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| 4. If you wish to remove the |
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| directory, select Delete |
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| Directory Entries. |
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| This only deletes the system’s |
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| local directory. System reset |
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| does not affect the Global |
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| Directory. |
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| 5. Select Reset System. |
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© Polycom, Inc. | 7 - 7 |
