Administrator’s Guide for the V500 System
Symptom | Problem | Corrective action |
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Cannot access the | The system does not allow | On the system, go to Admin Settings > General |
system remotely | remote access. | Settings > Security and enable web access. |
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| The system or your | Check the LAN cable to the LAN port on the rear of the |
| computer is not connected | system. |
| to the LAN. | Check the LAN cable to your computer. |
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| The LAN cable to the | Replace the appropriate LAN cable. |
| system or to your computer |
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| is bad. |
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| To verify this, check the |
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| lights on the back of the |
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| system. There should be a |
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| steady green light |
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| indicating a connection to |
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| the LAN, and a flashing |
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| orange light indicating LAN |
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| traffic if the cable is good. |
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| DHCP Client is on and no | Contact your network service provider. |
| DHCP server is available. |
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| There is a firewall between | Consult your network service provider. |
| your PC and your system. |
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| Your PC is on a different | Place your PC and system on the same subnet. If this |
| subnet and there is a | corrects the problem, check your router configuration. If it |
| router between you and | does not, contact your network service provider. |
| your system. |
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Cannot manage the | You have not entered the | Enter the correct user name and password. |
system remotely | correct password. | Note: The user name is admin, and the default password |
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| |
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| is the unit’s serial number. |
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| Too many managers are | Only five system managers are allowed at any one time. |
| logged into the system. | To log everyone out, restart your system. |
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7 - 10 | www.polycom.com/videodocumentation |
